FaceTime not responding.

Question

Level 1

9 points

FaceTime not responding.

Hi,

I have got this MBA 13" recently and after using it for few days, I found that FaceTime stopped responding. Every time I try to open FaceTime it shows 'app not responding'. So I have to force quit it every time. I had spoke to apple support couple of times for this issues and performed following steps to try to resolve this thing.

1. Restarted Mac multiple times

2. First aid normal/ First aid recovery mode - All ok

3. SMC reset

4. NVRAM reset

I have covered a lot of things to resolve but result is same. It is not responding at all, and this is really getting annoying for me. If anyone can please help me to resolve this that will be great. As with Apple support I don't see a light of hope resolving this.

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.3)

Posted on Mar 16, 2016 1:18 AM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Mar 22, 2016 9:03 PM in response to rvchahal

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 2

rvchahal Author

Level 1

9 points

Mar 21, 2016 2:55 AM in response to Linc Davis

3/21/16 5:45:31.104 PM accountsd[265]: Fetching pre-existing migrated accounts...

3/21/16 5:45:31.111 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

3/21/16 5:45:31.252 PM accountsd[265]: Fetching pre-existing parent accounts...

3/21/16 5:45:31.262 PM accountsd[265]: Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

3/21/16 5:45:31.262 PM accountsd[265]: Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

3/21/16 5:45:31.262 PM accountsd[265]: Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

3/21/16 5:45:31.262 PM accountsd[265]: Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

3/21/16 5:45:31.267 PM accountsd[265]: Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

3/21/16 5:45:31.271 PM accountsd[265]: Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

3/21/16 5:45:31.273 PM accountsd[265]: Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

3/21/16 5:45:31.275 PM accountsd[265]: Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

3/21/16 5:45:35.507 PM AppleCameraAssistant[1549]: AppleCameraGetFrameRateRange: status=0xe00002d6

3/21/16 5:45:36.007 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c13e50> connection from pid 321, doesn't have account access.

3/21/16 5:45:36.008 PM com.apple.dock.extra[321]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:36.020 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073e05a90> connection from pid 465, doesn't have account access.

3/21/16 5:45:36.020 PM DataDetectorsDynamicData[465]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:36.022 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d1d990> connection from pid 247, doesn't have account access.

3/21/16 5:45:36.022 PM sharingd[247]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:36.023 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c157d0> connection from pid 326, doesn't have account access.

3/21/16 5:45:36.024 PM CallHistoryPluginHelper[326]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:36.030 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d22010> connection from pid 304, doesn't have account access.

3/21/16 5:45:36.031 PM CalNCService[304]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:38.220 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:38.286 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:38.295 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:38.296 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:38.302 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:38.631 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:38.664 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:38.666 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:38.667 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:38.671 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:38.677 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:38.734 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:38.739 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:38.739 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:38.742 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:38.747 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:38.837 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:38.838 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:38.838 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:38.846 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:44.149 PM accountsd[265]: Found: (

"<CalMigrationPlugin: 0x7f95e54e3190>",

"<MessagesAccountMigrationPlugIn: 0x7f95e5927ae0>",

"<NotesIAAccountMigratorPlugin: 0x7f95e5919ff0>",

"<MailMigratorPlugin: 0x7f95e5807ec0>",

"<ABIAAccountMigratorPlugin: 0x7f95e57a1120>"

)

3/21/16 5:45:44.149 PM accountsd[265]: Fetching pre-existing migrated accounts...

3/21/16 5:45:44.234 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

3/21/16 5:45:44.251 PM accountsd[265]: Fetching pre-existing parent accounts...

3/21/16 5:45:44.261 PM accountsd[265]: Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

3/21/16 5:45:44.261 PM accountsd[265]: Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

3/21/16 5:45:44.261 PM accountsd[265]: Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

3/21/16 5:45:44.261 PM accountsd[265]: Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

3/21/16 5:45:44.267 PM accountsd[265]: Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

3/21/16 5:45:44.271 PM accountsd[265]: Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

3/21/16 5:45:44.273 PM accountsd[265]: Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

3/21/16 5:45:44.275 PM accountsd[265]: Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

3/21/16 5:45:48.857 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c13e50> connection from pid 321, doesn't have account access.

3/21/16 5:45:48.858 PM com.apple.dock.extra[321]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:48.880 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d1d990> connection from pid 247, doesn't have account access.

3/21/16 5:45:48.881 PM sharingd[247]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:48.945 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073e05a90> connection from pid 465, doesn't have account access.

3/21/16 5:45:48.945 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c157d0> connection from pid 326, doesn't have account access.

3/21/16 5:45:48.945 PM DataDetectorsDynamicData[465]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:48.945 PM CallHistoryPluginHelper[326]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:48.954 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d22010> connection from pid 304, doesn't have account access.

3/21/16 5:45:48.954 PM CalNCService[304]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

3/21/16 5:45:50.932 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:50.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:50.960 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:50.966 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:50.966 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:50.968 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:51.288 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:51.324 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:51.326 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:51.327 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:51.332 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:51.443 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:51.478 PM accountsd[265]: AIDA Notification plugin running

3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:51.493 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

3/21/16 5:45:51.522 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

3/21/16 5:45:51.522 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

3/21/16 5:45:51.523 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

3/21/16 5:45:51.527 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

3/21/16 5:45:56.746 PM accountsd[265]: Found: (

"<CalMigrationPlugin: 0x7f95e57b9930>",

"<MessagesAccountMigrationPlugIn: 0x7f95e54fb4d0>",

"<NotesIAAccountMigratorPlugin: 0x7f95e54fb140>",

"<MailMigratorPlugin: 0x7f95e56c4e10>",

"<ABIAAccountMigratorPlugin: 0x7f95e57afee0>"

)

3/21/16 5:45:56.746 PM accountsd[265]: Fetching pre-existing migrated accounts...

3/21/16 5:45:56.753 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

3/21/16 5:45:56.771 PM accountsd[265]: Fetching pre-existing parent accounts...

3/21/16 5:45:56.781 PM accountsd[265]: Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

3/21/16 5:45:56.781 PM accountsd[265]: Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

3/21/16 5:45:56.781 PM accountsd[265]: Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

3/21/16 5:45:56.781 PM accountsd[265]: Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

3/21/16 5:45:56.786 PM accountsd[265]: Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

3/21/16 5:45:56.789 PM accountsd[265]: Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

3/21/16 5:45:56.791 PM accountsd[265]: Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

3/21/16 5:45:56.793 PM accountsd[265]: Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

Reply

Answer 3

rvchahal Author

Level 1

9 points

Mar 21, 2016 2:58 AM in response to rvchahal

I have tried to paste minimum lines possible. Pls see if it is okay. Will really appreciate if you can help on that. This is when I started FaceTime.

It is having problem only on main user account. It is working fine on guest account and TEST account.

Thanks

Ravi

Reply

Answer 4

Linc Davis

Level 10

209,739 points

Mar 22, 2016 9:03 PM in response to rvchahal

Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore is not, in itself, a solution.

First, empty the Trash, if possible.

Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

find ~ $TMPDIR.. $ -flags +sappnd,schg,sunlnk,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ 2>&- | wc -l | pbcopy

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. The command may take a noticeable amount of time to run.

Wait for a new line ending in a dollar sign ($) to appear.

The output of the command will be a number. It's automatically copied to the Clipboard. Please paste it into a reply.

The Terminal window doesn't show the output. Please don't copy anything from there.

Reply

Answer 5

rvchahal Author

Level 1

9 points

Mar 22, 2016 8:28 AM in response to Linc Davis

10

above is what I got.

Reply

Answer 6

Linc Davis

Level 10

209,739 points

Mar 22, 2016 9:57 AM in response to rvchahal

Can you sign in to iMessage in the Messages application with the same ID?

Reply

Answer 7

rvchahal Author

Level 1

9 points

Mar 22, 2016 4:39 PM in response to Linc Davis

Its Yes and No both. I an able to use iMessage sometimes and on other instances iMessages also fails to start and becomes unresponsive like FT. And Actually this has been problem with many apps including Mail, Contacts and Calender. Once they get unresponsive thne after force quitting them, only resort to restart them by restarting the Mac.

Reply

Answer 8

Linc Davis

Level 10

209,739 points

Mar 22, 2016 4:44 PM in response to rvchahal

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 9

rvchahal Author

Level 1

9 points

Mar 22, 2016 6:38 PM in response to Linc Davis

1 Start time: 09:24:47 03/23/16

2

3 Revision: 1547

4

5 Model Identifier: MacBookAir7,2

6 Memory: 4 GB

7 Boot ROM Version: MBA71.0166.B09

8 System Version: OS X 10.11.3 (15D21)

9 Kernel Version: Darwin 15.3.0

10 Time since boot: 1 day 18:48

11

12 FileVault 2

13

14 FileVault is On.

15

16 Activity

17

18 CPU: user 27%, system 3%

19

20 CPU usage (%)

21

22 callservicesd (UID 501): 100.0

23

24 Energy impact, lifetime (relative)

25

26 WindowServer (UID 88): 346.89

27 callservicesd (UID 501): 91.38

28 soagent (UID 501): 70.08

29

30 Energy impact, sampled (relative)

31

32 callservicesd (UID 501): 100.04

33

34 GPU usage, lifetime (ms/s)

35

36 WindowServer (UID 88): 858.19

37

38 CPU usage, lifetime (ms/s)

39

40 callservicesd (UID 501): 914.03

41 soagent (UID 501): 755.48

42

43 CPU usage, sampled (ms/s)

44

45 callservicesd (UID 501): 1000.60

46

47 LS schemes: No

48

49 Global prefs (system)

50

51 MultipleSessionEnabled = 1

52

53 DNS: 198.18.0.1

54

55 Listeners

56

57 cupsd: ipp

58

59 System caches/logs

60

61 1.7 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

62

63 Diagnostic reports

64

65 2016-03-04 cloudd crash

66 2016-03-06 Microsoft Word hang

67 2016-03-07 com.apple.appkit.xpc.openAndSavePanelService crash

68 2016-03-13 Safari hang

69 2016-03-15 Contacts hang

70 2016-03-15 Mail hang x3

71 2016-03-15 com.apple.appkit.xpc.openAndSavePanelService crash

72 2016-03-16 Contacts crash

73 2016-03-16 FaceTime hang x4

74 2016-03-17 FaceTime hang x4

75 2016-03-17 LookupViewService crash

76 2016-03-17 Mail hang

77 2016-03-17 Pages hang x2

78 2016-03-20 FaceTime hang x9

79 2016-03-21 FaceTime hang

80 2016-03-21 Messages hang

81

82 HID errors: 8

83

84 Kernel log

85

86 Mar 21 14:37:20 [IGPU] Scheduler Throttle Cap = 100ms.

87 Mar 21 14:37:22 OSUnserializeXML: syntax error near line 1

88 Mar 21 15:07:49 PM notification timeout (pid 297, soagent)

89 Mar 21 15:07:49 PM notification timeout (pid 407, callservicesd)

90 Mar 21 15:08:19 PM notification timeout (pid 297, soagent)

91 Mar 21 15:08:19 PM notification timeout (pid 297, soagent)

92 Mar 21 15:08:19 PM notification timeout (pid 407, callservicesd)

93 Mar 21 15:17:17 PM notification timeout (pid 297, soagent)

94 Mar 21 15:17:17 PM notification timeout (pid 407, callservicesd)

95 Mar 21 15:17:47 PM notification timeout (pid 297, soagent)

96 Mar 21 15:46:18 PM notification timeout (pid 297, soagent)

97 Mar 21 16:25:52 OSUnserializeXML: syntax error near line 1

98 Mar 21 16:26:17 OSUnserializeXML: syntax error near line 1

99 Mar 21 16:26:43 OSUnserializeXML: syntax error near line 1

100 Mar 21 16:27:02 OSUnserializeXML: syntax error near line 1

101 Mar 21 16:50:54 OSUnserializeXML: syntax error near line 1

102 Mar 21 18:01:13 OSUnserializeXML: syntax error near line 1

103 Mar 21 18:25:32 PM notification timeout (pid 297, soagent)

104 Mar 22 11:56:32 PM notification timeout (pid 265, accountsd)

105 Mar 22 11:56:32 PM notification timeout (pid 290, imagent)

106 Mar 22 11:56:32 PM notification timeout (pid 297, soagent)

107 Mar 22 23:33:05 PM notification timeout (pid 265, accountsd)

108 Mar 22 23:33:05 PM notification timeout (pid 290, imagent)

109 Mar 22 23:40:27 PM notification timeout (pid 265, accountsd)

110 Mar 22 23:40:27 PM notification timeout (pid 290, imagent)

111

112 System log

113

114 Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

115 Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

116 Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

117 Mar 23 09:21:27 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

118 Mar 23 09:21:27 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

119 Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

120 Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

121 Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

122 Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

123 Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

124 Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

125 Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

126 Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

127 Mar 23 09:21:49 Google Chrome Helper: CGAffineTransformInvert: singular matrix.

128 Mar 23 09:21:51 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

129 Mar 23 09:21:51 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

130 Mar 23 09:21:57 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

131 Mar 23 09:22:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

132 Mar 23 09:22:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

133 Mar 23 09:22:57 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

134 Mar 23 09:23:12 Microsoft Word: Stream 0x7e0029a0 is sending an event before being opened

135 Mar 23 09:23:12 Microsoft Word: Stream 0x7e0029a0 is sending an event before being opened

136 Mar 23 09:24:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

137 Mar 23 09:24:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

138 Mar 23 09:24:58 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

139

140 launchd log

141

142 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.hp.devicemonitor, error = 119: Service is disabled

143 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture, error = 119: Service is disabled

144 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

145 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver, error = 119: Service is disabled

146 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver2, error = 119: Service is disabled

147 Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

148 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

149 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

150 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.ScreenCapture, error = 119: Service is disabled

151 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

152 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = HOST.localserver, error = 119: Service is disabled

153 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = HOST.localserver2, error = 119: Service is disabled

154 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

155 Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.LaunchSnipHelper, error = 119: Service is disabled

156 Mar 21 14:37:18 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

157 Mar 21 14:37:18 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

158 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

159 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

160 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

161 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.hp.devicemonitor, error = 119: Service is disabled

162 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture, error = 119: Service is disabled

163 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

164 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver, error = 119: Service is disabled

165 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver2, error = 119: Service is disabled

166 Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

167

168 Console log

169

170 Mar 16 17:02:16 fontd: XType - wal checkpoint: 0, -1, -1.

171 Mar 16 17:04:30 fontd: Failed to open read-only database, regenerating DB

172

173 Loaded kernel extensions

174

175 com.astrill.astrill.kext (1.0)

176

177 System services loaded

178

179 com.apple.AccountPolicyHelper

180 com.apple.AmbientDisplayAgent

181 com.apple.AssetCacheLocatorService

182 com.apple.CodeSigningHelper

183 com.apple.MobileFileIntegrity

184 com.apple.PerformanceAnalysis.animationperfd

185 com.apple.WirelessRadioManagerd-osx

186 com.apple.akd

187 com.apple.aslmanager

188 com.apple.audio.systemsoundserverd

189 com.apple.awdd

190 com.apple.cache_delete

191 com.apple.cmio.registerassistantservice

192 com.apple.coresymbolicationd

193 com.apple.ctkd

194 com.apple.diagnosticd

195 com.apple.icloud.findmydeviced

196 com.apple.iconservices.iconservicesagent

197 com.apple.iconservices.iconservicesd

198 com.apple.ifdreader

199 com.apple.installd

200 com.apple.logd

201 - status: 1

202 com.apple.nehelper

203 com.apple.nsurlsessiond_privileged

204 com.apple.nsurlstoraged

205 com.apple.periodic-daily

206 com.apple.periodic-monthly

207 com.apple.periodic-weekly

208 com.apple.sandboxd

209 com.apple.secinitd

210 com.apple.security.syspolicy

211 - status: -15

212 com.apple.softwareupdate_download_service

213 com.apple.softwareupdated

214 com.apple.spindump

215 com.apple.symptomsd

216 com.apple.sysmond

217 com.apple.system_installd

218 com.apple.systemstatsd

219 com.apple.tccd.system

220 com.apple.watchdogd

221 com.apple.wdhelper

222 com.microsoft.office.licensingV2.helper

223 org.cups.cupsd

224

225 Login services loaded

226

227 com.apple.AirPlayUIAgent

228 com.apple.AssetCacheLocatorService

229 com.apple.BezelUIServer

230 com.apple.CallHistoryPluginHelper

231 com.apple.CallHistorySyncHelper

232 com.apple.EscrowSecurityAlert

233 com.apple.FolderActionsDispatcher

234 com.apple.Maps.mapspushd

235 com.apple.SafariCloudHistoryPushAgent

236 com.apple.akd

237 com.apple.cdpd

238 com.apple.cmfsyncagent

239 com.apple.coreservices.appleid.authentication

240 com.apple.followupd

241 com.apple.gamed

242 com.apple.icloud.fmfd

243 com.apple.iconservices.iconservicesagent

244 com.apple.pbs

245 com.apple.printtool.agent

246 com.apple.recentsd

247 com.apple.reversetemplated

248 com.apple.scopedbookmarksagent.xpc

249 com.apple.spindump_agent

250 com.apple.spotlight.IndexAgent

251 com.apple.swcd

252 com.tencent.LaunchSnipHelper

253

254 Login services disabled

255

256 com.microsoft.OneDriveLauncher

257 com.hp.productresearch

258 com.hp.devicemonitor

259

260 User services loaded

261

262 com.apple.BKAgentService

263 com.apple.InputMethodKit.TextReplacementService

264 com.apple.ViewBridgeAuxiliary

265 com.apple.geod

266 com.apple.hiservices-xpcservice

267 com.apple.imdpersistence.IMDPersistenceAgent

268 com.apple.lakitu

269 com.apple.pluginkit.pkd

270 com.apple.sbd

271 com.apple.secd

272 com.apple.security.cloudkeychainproxy3

273 com.apple.tccd

274

275 User services disabled

276

277 com.microsoft.OneDriveLauncher

278 com.hp.productresearch

279 com.hp.devicemonitor

280

281 Contents of /private/etc/hosts

282 - mod date: Mar 6 09:12:38 2016

283 - size (B): 307

284 - checksum: 3065341838

285

286 127.0.0.1 localhost

287 255.255.255.255 broadcasthost

288 ::1 localhost

289 192.184.41.182 astrill.com

290 192.184.41.182 www.astrill.com

291 192.184.41.182 members.astrill.com

292

293 User login items

294

295 iTunesHelper

296 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

297

298 iCloud services

299

300 MOBILE_DOCUMENTS

301 PHOTO_STREAM

302 MAIL_AND_NOTES

303 CONTACTS

304 CALENDAR

305 REMINDERS

306 BOOKMARKS

307 NOTES

308 KEYCHAIN_SYNC

309 FIND_MY_MAC

310

311 iCloud errors

312

313 cloudd 604

314 cloudphotosd 27

315 Photos 15

316 Finder 7

317 bird 5

318 comapple.CloudPhotosConfiguration 4

319 CallHistorySyncHelper 3

320

321 Continuity errors

322

323 sharingd 42

324 sharedfilelistd 31

325

326 Restrictive permissions: 10

327

328 Extensions

329

330 /Library/Extensions/hp_Inkjet9_io_enabler.kext

331 - com.hp.print.hpio.Inkjet9.kext

332 - Hewlett Packard (6HB5Y2QTA3)

333 /Library/Extensions/hp_fax_io.kext

334 - com.hp.kext.hp-fax-io

335 - Hewlett Packard (6HB5Y2QTA3)

336

337 Applications

338

339 /Applications/VoipConnect.app

340 - com.voipconnect.mac

341 - Finarea SA

342

343 Bundles

344

345 /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

346 - com.skype.SkypeABCaller

347 /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

348 - com.skype.SkypeABChatter

349 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

350 - com.skype.SkypeABDialer

351 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

352 - com.skype.SkypeABSMS

353 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/21.0.0.182/PepperFlashPlayer.plugin

354 - com.macromedia.PepperFlashPlayer.pepper

355 - Adobe Systems, Inc.

356 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin

357 - NA

358

359 Library paths

360

361 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib

362

363 App extensions

364

365 com.getdropbox.dropbox.garcon

366 com.microsoft.OneDrive-mac.FinderSync

367 com.microsoft.onenote.mac.shareextension

368

369 Non-loading kernel extensions

370

371 /System/Library/Extensions/AppleOSXUSBNCM.kext

372 - com.apple.driver.AppleOSXUSBNCM

373 - Software Signing

374

375 Installations

376

377 Microsoft PowerPoint for Mac: 3/19/16, 10:11 AM

378 Microsoft Excel for Mac: 3/19/16, 10:10 AM

379 Microsoft Word for Mac: 3/19/16, 10:10 AM

380 Microsoft OneNote for Mac: 3/19/16, 10:09 AM

381 Astrill: 3/15/16, 10:09 PM

382

383 Elapsed time (sec): 617

Reply

Answer 10

Linc Davis

Level 10

209,739 points

Mar 22, 2016 7:05 PM in response to rvchahal

Please open the Internet Accounts pane in System Preferences and disable any Google accounts. The data will remain on Google's servers. See whether there's an improvement. If there is, see below.

Delete the Google contact account. Again, you won't be deleting anything from Google.

Scroll to the bottom of the list of account types (facebook, Linkedin, etc.) and click Add Other Account...

Click CalDAV account.

Select Manual from the Account Type menu.

Enter your Gmail address as the User Name.

If you've activated 2-step verification, generate an application-specific password in your Google account and enter it instead of the login password you use on the website.

Enter "google.com" (without the quotes) as the Server Address.

Click Sign In.

Credit for this solution to BrianBaughn on macrumors.com.

Reply

Answer 11

rvchahal Author

Level 1

9 points

Mar 22, 2016 9:13 PM in response to Linc Davis

That was really amazing, Thanks for all your help and support. I never imagined that Google accounts can do that much to restrict these services. I hope it get sorted out soon.

As an alternate option, I am now using my google accounts on Outlook and after that FaceTime and other Apple services are running smooth like a charm. Thanks again for great troubleshooting procedures.

Update: Can I also do something to improve battery life. If you can see test results for that too. This MBA battery doesn't last over 3 hours in any conditions.

Thanks

Ravi

Reply

Answer 12

Linc Davis

Level 10

209,739 points

Mar 22, 2016 9:57 PM in response to rvchahal

You should be seeing an improvement in battery life.

Reply