rvchahal
Level 1 (0 points)

Q: FaceTime not responding.

Hi,

I have got this MBA 13" recently and after using it for few days, I found that FaceTime stopped responding. Every time I try to open FaceTime it shows 'app not responding'. So I have to force quit it every time. I had spoke to apple support couple of times for this issues and performed following steps to try to resolve this thing.

 

1. Restarted Mac multiple times

2. First aid normal/ First aid recovery mode - All ok

3. SMC reset

4. NVRAM reset

 

I have covered a lot of things to resolve but result is same. It is not responding at all, and this is really getting annoying for me. If anyone can please help me to resolve this that will be great. As with Apple support I don't see a light of hope resolving this.

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.3)

Posted on Mar 16, 2016 1:18 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

Please open the Internet Accounts pane in System Preferences and disable any Google accounts. The data will remain on Google's servers. See whether there's an improvement. If there is, see below.

Delete the Google contact account. Again, you won't be deleting anything from Google.

Scroll to the bottom of the list of account types (facebook, Linkedin, etc.) and click Add Other Account...

Click CalDAV account.

Select Manual from the Account Type menu.

Enter your Gmail address as the User Name.

If you've activated 2-step verification, generate an application-specific password in your Google account and enter it instead of the login password you use on the website.

Enter "google.com" (without the quotes) as the Server Address.

Click Sign In.

Credit for this solution to BrianBaughn on macrumors.com.

Posted on Mar 22, 2016 7:05 PM

Close
rvchahal

Q: FaceTime not responding.

  • All replies
  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Mar 22, 2016 9:03 PM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 9:03 PM in response to rvchahal

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by rvchahal,

    rvchahal rvchahal Mar 21, 2016 2:55 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 21, 2016 2:55 AM in response to Linc Davis

    3/21/16 5:45:31.104 PM accountsd[265]: Fetching pre-existing migrated accounts...

    3/21/16 5:45:31.111 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

    3/21/16 5:45:31.252 PM accountsd[265]: Fetching pre-existing parent accounts...

    3/21/16 5:45:31.262 PM accountsd[265]:    Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

    3/21/16 5:45:31.262 PM accountsd[265]:    Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

    3/21/16 5:45:31.262 PM accountsd[265]:    Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

    3/21/16 5:45:31.262 PM accountsd[265]:    Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

    3/21/16 5:45:31.267 PM accountsd[265]:    Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

    3/21/16 5:45:31.271 PM accountsd[265]:    Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

    3/21/16 5:45:31.273 PM accountsd[265]:    Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

    3/21/16 5:45:31.275 PM accountsd[265]:    Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

    3/21/16 5:45:35.507 PM AppleCameraAssistant[1549]: AppleCameraGetFrameRateRange: status=0xe00002d6

    3/21/16 5:45:36.007 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c13e50> connection from pid 321, doesn't have account access.

    3/21/16 5:45:36.008 PM com.apple.dock.extra[321]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:36.020 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073e05a90> connection from pid 465, doesn't have account access.

    3/21/16 5:45:36.020 PM DataDetectorsDynamicData[465]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:36.022 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d1d990> connection from pid 247, doesn't have account access.

    3/21/16 5:45:36.022 PM sharingd[247]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:36.023 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c157d0> connection from pid 326, doesn't have account access.

    3/21/16 5:45:36.024 PM CallHistoryPluginHelper[326]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:36.030 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d22010> connection from pid 304, doesn't have account access.

    3/21/16 5:45:36.031 PM CalNCService[304]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:38.220 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:38.286 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:38.295 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:38.296 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:38.302 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:38.631 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:38.664 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:38.666 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:38.667 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:38.671 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:38.677 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:38.734 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:38.739 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:38.739 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:38.742 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:38.747 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:38.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:38.837 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:38.838 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:38.838 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:38.846 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:44.149 PM accountsd[265]: Found: (

    "<CalMigrationPlugin: 0x7f95e54e3190>",

    "<MessagesAccountMigrationPlugIn: 0x7f95e5927ae0>",

    "<NotesIAAccountMigratorPlugin: 0x7f95e5919ff0>",

    "<MailMigratorPlugin: 0x7f95e5807ec0>",

    "<ABIAAccountMigratorPlugin: 0x7f95e57a1120>"

    )

    3/21/16 5:45:44.149 PM accountsd[265]: Fetching pre-existing migrated accounts...

    3/21/16 5:45:44.234 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

    3/21/16 5:45:44.251 PM accountsd[265]: Fetching pre-existing parent accounts...

    3/21/16 5:45:44.261 PM accountsd[265]:    Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

    3/21/16 5:45:44.261 PM accountsd[265]:    Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

    3/21/16 5:45:44.261 PM accountsd[265]:    Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

    3/21/16 5:45:44.261 PM accountsd[265]:    Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

    3/21/16 5:45:44.267 PM accountsd[265]:    Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

    3/21/16 5:45:44.271 PM accountsd[265]:    Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

    3/21/16 5:45:44.273 PM accountsd[265]:    Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

    3/21/16 5:45:44.275 PM accountsd[265]:    Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

    3/21/16 5:45:48.857 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c13e50> connection from pid 321, doesn't have account access.

    3/21/16 5:45:48.858 PM com.apple.dock.extra[321]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:48.880 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d1d990> connection from pid 247, doesn't have account access.

    3/21/16 5:45:48.881 PM sharingd[247]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:48.945 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073e05a90> connection from pid 465, doesn't have account access.

    3/21/16 5:45:48.945 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073c157d0> connection from pid 326, doesn't have account access.

    3/21/16 5:45:48.945 PM DataDetectorsDynamicData[465]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:48.945 PM CallHistoryPluginHelper[326]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:48.954 PM com.apple.AddressBook.ContactsAccountsService[273]: [Accounts] Current connection, <NSXPCConnection: 0x7fe073d22010> connection from pid 304, doesn't have account access.

    3/21/16 5:45:48.954 PM CalNCService[304]: [Accounts] Failed to update account with identifier F058E5E2-B039-4F6B-AFC5-A31BC485802A, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    3/21/16 5:45:50.932 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:50.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:50.960 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:50.966 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:50.966 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:50.968 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:51.288 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:51.324 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:51.326 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:51.327 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:51.332 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:51.443 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:51.478 PM accountsd[265]: AIDA Notification plugin running

    3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:51.488 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:51.493 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:51.000 PM kernel[0]: Sandbox: com.apple.Addres(447) deny(1) mach-lookup com.apple.cdp.daemon

    3/21/16 5:45:51.522 PM com.apple.AddressBook.InternetAccountsBridge[447]: Checking iCDP status for DSID 8020635815 (checkWithServer=0)

    3/21/16 5:45:51.522 PM com.apple.AddressBook.InternetAccountsBridge[447]: XPC Error while checking if iCDP is enabled for DSID 8020635815: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    3/21/16 5:45:51.523 PM com.apple.AddressBook.InternetAccountsBridge[447]: Daemon connection invalidated!

    3/21/16 5:45:51.527 PM com.apple.AddressBook.InternetAccountsBridge[447]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    3/21/16 5:45:56.746 PM accountsd[265]: Found: (

    "<CalMigrationPlugin: 0x7f95e57b9930>",

    "<MessagesAccountMigrationPlugIn: 0x7f95e54fb4d0>",

    "<NotesIAAccountMigratorPlugin: 0x7f95e54fb140>",

    "<MailMigratorPlugin: 0x7f95e56c4e10>",

    "<ABIAAccountMigratorPlugin: 0x7f95e57afee0>"

    )

    3/21/16 5:45:56.746 PM accountsd[265]: Fetching pre-existing migrated accounts...

    3/21/16 5:45:56.753 PM syncdefaultsd[255]: accountsd has been removed from syncing apps.

    3/21/16 5:45:56.771 PM accountsd[265]: Fetching pre-existing parent accounts...

    3/21/16 5:45:56.781 PM accountsd[265]:    Found parent r******@lavi*******.com (31CCEAE0-3196-4EBF-9E82-DFDB6B38EE33)

    3/21/16 5:45:56.781 PM accountsd[265]:    Found parent r******@gmail.com (412AADFE-9EBA-4C3E-9ED7-5E34407A7BA2)

    3/21/16 5:45:56.781 PM accountsd[265]:    Found parent r*****@1*****.com (CD4EEF2D-F90D-4276-A7DC-9CF6A8DA0F30)

    3/21/16 5:45:56.781 PM accountsd[265]:    Found parent i***@lavi*******.com (1BCEBC27-4E1B-4A02-B8F5-B197F38764F4)

    3/21/16 5:45:56.786 PM accountsd[265]:    Found parent r*****@yahoo.co.in (B79C2843-33D6-404D-98C4-BEF6C08259B7)

    3/21/16 5:45:56.789 PM accountsd[265]:    Found parent r******@gmail.com (9F4A0700-69B9-4642-AE01-DCB737881231)

    3/21/16 5:45:56.791 PM accountsd[265]:    Found parent rvchahal (F93C1F64-FE66-4D22-ABA2-38F7BAB58201)

    3/21/16 5:45:56.793 PM accountsd[265]:    Found parent r*****@yahoo.co.in (40F26510-7FB7-466A-A6F7-7299A7BDB624)

  • by rvchahal,

    rvchahal rvchahal Mar 21, 2016 2:58 AM in response to rvchahal
    Level 1 (0 points)
    Mar 21, 2016 2:58 AM in response to rvchahal

    I have tried to paste minimum lines possible. Pls see if it is okay. Will really appreciate if you can help on that. This is when I started FaceTime.

     

    It is having problem only on main user account. It is working fine on guest account and TEST account.

     

    Thanks

    Ravi

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Mar 22, 2016 9:03 PM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 9:03 PM in response to rvchahal

    Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore is not, in itself, a solution.

    First, empty the Trash, if possible.

    Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

    find ~ $TMPDIR.. \( -flags +sappnd,schg,sunlnk,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) 2>&- | wc -l | pbcopy

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing command-V. The command may take a noticeable amount of time to run.

    Wait for a new line ending in a dollar sign ($) to appear.

    The output of the command will be a number. It's automatically copied to the Clipboard. Please paste it into a reply.

    The Terminal window doesn't show the output. Please don't copy anything from there.

  • by rvchahal,

    rvchahal rvchahal Mar 22, 2016 8:28 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2016 8:28 AM in response to Linc Davis

          10

     

    above is what I got.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2016 9:57 AM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 9:57 AM in response to rvchahal

    Can you sign in to iMessage in the Messages application with the same ID?

  • by rvchahal,

    rvchahal rvchahal Mar 22, 2016 4:39 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2016 4:39 PM in response to Linc Davis

    Its Yes and No both. I an able to use iMessage sometimes and on other instances iMessages also fails to start and becomes unresponsive like FT. And Actually this has been problem with many apps including Mail, Contacts and Calender. Once they get unresponsive thne after force quitting them, only resort to restart them by restarting the Mac.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2016 4:44 PM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 4:44 PM in response to rvchahal

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by rvchahal,

    rvchahal rvchahal Mar 22, 2016 6:38 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2016 6:38 PM in response to Linc Davis

       1  Start time: 09:24:47 03/23/16

       2 

       3  Revision: 1547

       4 

       5  Model Identifier: MacBookAir7,2

       6  Memory: 4 GB

       7  Boot ROM Version: MBA71.0166.B09

       8  System Version: OS X 10.11.3 (15D21)

       9  Kernel Version: Darwin 15.3.0

      10  Time since boot: 1 day 18:48

      11 

      12  FileVault 2

      13 

      14      FileVault is On.

      15 

      16  Activity

      17 

      18      CPU: user 27%, system 3%

      19 

      20  CPU usage (%)

      21 

      22      callservicesd (UID 501): 100.0

      23 

      24  Energy impact, lifetime (relative)

      25 

      26      WindowServer (UID 88): 346.89

      27      callservicesd (UID 501): 91.38

      28      soagent (UID 501): 70.08

      29 

      30  Energy impact, sampled (relative)

      31 

      32      callservicesd (UID 501): 100.04

      33 

      34  GPU usage, lifetime (ms/s)

      35 

      36      WindowServer (UID 88): 858.19

      37 

      38  CPU usage, lifetime (ms/s)

      39 

      40      callservicesd (UID 501): 914.03

      41      soagent (UID 501): 755.48

      42 

      43  CPU usage, sampled (ms/s)

      44 

      45      callservicesd (UID 501): 1000.60

      46 

      47  LS schemes: No

      48 

      49  Global prefs (system)

      50 

      51      MultipleSessionEnabled = 1

      52 

      53  DNS: 198.18.0.1

      54 

      55  Listeners

      56 

      57      cupsd: ipp

      58 

      59  System caches/logs

      60 

      61      1.7 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

      62 

      63  Diagnostic reports

      64 

      65      2016-03-04 cloudd crash

      66      2016-03-06 Microsoft Word hang

      67      2016-03-07 com.apple.appkit.xpc.openAndSavePanelService crash

      68      2016-03-13 Safari hang

      69      2016-03-15 Contacts hang

      70      2016-03-15 Mail hang x3

      71      2016-03-15 com.apple.appkit.xpc.openAndSavePanelService crash

      72      2016-03-16 Contacts crash

      73      2016-03-16 FaceTime hang x4

      74      2016-03-17 FaceTime hang x4

      75      2016-03-17 LookupViewService crash

      76      2016-03-17 Mail hang

      77      2016-03-17 Pages hang x2

      78      2016-03-20 FaceTime hang x9

      79      2016-03-21 FaceTime hang

      80      2016-03-21 Messages hang

      81 

      82  HID errors: 8

      83 

      84  Kernel log

      85 

      86      Mar 21 14:37:20 [IGPU] Scheduler Throttle Cap = 100ms.

      87      Mar 21 14:37:22 OSUnserializeXML: syntax error near line 1

      88      Mar 21 15:07:49 PM notification timeout (pid 297, soagent)

      89      Mar 21 15:07:49 PM notification timeout (pid 407, callservicesd)

      90      Mar 21 15:08:19 PM notification timeout (pid 297, soagent)

      91      Mar 21 15:08:19 PM notification timeout (pid 297, soagent)

      92      Mar 21 15:08:19 PM notification timeout (pid 407, callservicesd)

      93      Mar 21 15:17:17 PM notification timeout (pid 297, soagent)

      94      Mar 21 15:17:17 PM notification timeout (pid 407, callservicesd)

      95      Mar 21 15:17:47 PM notification timeout (pid 297, soagent)

      96      Mar 21 15:46:18 PM notification timeout (pid 297, soagent)

      97      Mar 21 16:25:52 OSUnserializeXML: syntax error near line 1

      98      Mar 21 16:26:17 OSUnserializeXML: syntax error near line 1

      99      Mar 21 16:26:43 OSUnserializeXML: syntax error near line 1

    100      Mar 21 16:27:02 OSUnserializeXML: syntax error near line 1

    101      Mar 21 16:50:54 OSUnserializeXML: syntax error near line 1

    102      Mar 21 18:01:13 OSUnserializeXML: syntax error near line 1

    103      Mar 21 18:25:32 PM notification timeout (pid 297, soagent)

    104      Mar 22 11:56:32 PM notification timeout (pid 265, accountsd)

    105      Mar 22 11:56:32 PM notification timeout (pid 290, imagent)

    106      Mar 22 11:56:32 PM notification timeout (pid 297, soagent)

    107      Mar 22 23:33:05 PM notification timeout (pid 265, accountsd)

    108      Mar 22 23:33:05 PM notification timeout (pid 290, imagent)

    109      Mar 22 23:40:27 PM notification timeout (pid 265, accountsd)

    110      Mar 22 23:40:27 PM notification timeout (pid 290, imagent)

    111 

    112  System log

    113 

    114      Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    115      Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

    116      Mar 23 09:21:26 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    117      Mar 23 09:21:27 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    118      Mar 23 09:21:27 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    119      Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    120      Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

    121      Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    122      Mar 23 09:21:28 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    123      Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    124      Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 501965255 timeslot 4 / 5

    125      Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    126      Mar 23 09:21:34 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    127      Mar 23 09:21:49 Google Chrome Helper: CGAffineTransformInvert: singular matrix.

    128      Mar 23 09:21:51 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    129      Mar 23 09:21:51 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    130      Mar 23 09:21:57 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    131      Mar 23 09:22:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    132      Mar 23 09:22:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    133      Mar 23 09:22:57 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    134      Mar 23 09:23:12 Microsoft Word: Stream 0x7e0029a0 is sending an event before being opened

    135      Mar 23 09:23:12 Microsoft Word: Stream 0x7e0029a0 is sending an event before being opened

    136      Mar 23 09:24:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8798376 timeslot 1 / 5

    137      Mar 23 09:24:52 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8638053 timeslot 1 / 5

    138      Mar 23 09:24:58 networkd: -[NETPowerManager powerPolicyForTimeslot:workload:] failed to find policy for workload 8539589 timeslot 1 / 5

    139 

    140  launchd log

    141 

    142      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.hp.devicemonitor, error = 119: Service is disabled

    143      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture, error = 119: Service is disabled

    144      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

    145      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver, error = 119: Service is disabled

    146      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver2, error = 119: Service is disabled

    147      Mar 19 10:50:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

    148      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

    149      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

    150      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.ScreenCapture, error = 119: Service is disabled

    151      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

    152      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = HOST.localserver, error = 119: Service is disabled

    153      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = HOST.localserver2, error = 119: Service is disabled

    154      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

    155      Mar 19 11:02:39 com.apple.xpc.launchd.user.domain.502.100034.Aqua: Could not import service from caller: caller = otherbsd.603, service = com.tencent.LaunchSnipHelper, error = 119: Service is disabled

    156      Mar 21 14:37:18 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    157      Mar 21 14:37:18 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    158      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

    159      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

    160      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

    161      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.hp.devicemonitor, error = 119: Service is disabled

    162      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture, error = 119: Service is disabled

    163      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = com.tencent.ScreenCapture2, error = 119: Service is disabled

    164      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver, error = 119: Service is disabled

    165      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = HOST.localserver2, error = 119: Service is disabled

    166      Mar 21 14:37:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.224, service = FN2V63AD2J.com.tencent.ScreenCapture2, error = 119: Service is disabled

    167 

    168  Console log

    169 

    170      Mar 16 17:02:16 fontd: XType - wal checkpoint: 0, -1, -1.

    171      Mar 16 17:04:30 fontd: Failed to open read-only database, regenerating DB

    172 

    173  Loaded kernel extensions

    174 

    175      com.astrill.astrill.kext (1.0)

    176 

    177  System services loaded

    178 

    179      com.apple.AccountPolicyHelper

    180      com.apple.AmbientDisplayAgent

    181      com.apple.AssetCacheLocatorService

    182      com.apple.CodeSigningHelper

    183      com.apple.MobileFileIntegrity

    184      com.apple.PerformanceAnalysis.animationperfd

    185      com.apple.WirelessRadioManagerd-osx

    186      com.apple.akd

    187      com.apple.aslmanager

    188      com.apple.audio.systemsoundserverd

    189      com.apple.awdd

    190      com.apple.cache_delete

    191      com.apple.cmio.registerassistantservice

    192      com.apple.coresymbolicationd

    193      com.apple.ctkd

    194      com.apple.diagnosticd

    195      com.apple.icloud.findmydeviced

    196      com.apple.iconservices.iconservicesagent

    197      com.apple.iconservices.iconservicesd

    198      com.apple.ifdreader

    199      com.apple.installd

    200      com.apple.logd

    201      - status: 1

    202      com.apple.nehelper

    203      com.apple.nsurlsessiond_privileged

    204      com.apple.nsurlstoraged

    205      com.apple.periodic-daily

    206      com.apple.periodic-monthly

    207      com.apple.periodic-weekly

    208      com.apple.sandboxd

    209      com.apple.secinitd

    210      com.apple.security.syspolicy

    211      - status: -15

    212      com.apple.softwareupdate_download_service

    213      com.apple.softwareupdated

    214      com.apple.spindump

    215      com.apple.symptomsd

    216      com.apple.sysmond

    217      com.apple.system_installd

    218      com.apple.systemstatsd

    219      com.apple.tccd.system

    220      com.apple.watchdogd

    221      com.apple.wdhelper

    222      com.microsoft.office.licensingV2.helper

    223      org.cups.cupsd

    224 

    225  Login services loaded

    226 

    227      com.apple.AirPlayUIAgent

    228      com.apple.AssetCacheLocatorService

    229      com.apple.BezelUIServer

    230      com.apple.CallHistoryPluginHelper

    231      com.apple.CallHistorySyncHelper

    232      com.apple.EscrowSecurityAlert

    233      com.apple.FolderActionsDispatcher

    234      com.apple.Maps.mapspushd

    235      com.apple.SafariCloudHistoryPushAgent

    236      com.apple.akd

    237      com.apple.cdpd

    238      com.apple.cmfsyncagent

    239      com.apple.coreservices.appleid.authentication

    240      com.apple.followupd

    241      com.apple.gamed

    242      com.apple.icloud.fmfd

    243      com.apple.iconservices.iconservicesagent

    244      com.apple.pbs

    245      com.apple.printtool.agent

    246      com.apple.recentsd

    247      com.apple.reversetemplated

    248      com.apple.scopedbookmarksagent.xpc

    249      com.apple.spindump_agent

    250      com.apple.spotlight.IndexAgent

    251      com.apple.swcd

    252      com.tencent.LaunchSnipHelper

    253 

    254  Login services disabled

    255 

    256      com.microsoft.OneDriveLauncher

    257      com.hp.productresearch

    258      com.hp.devicemonitor

    259 

    260  User services loaded

    261 

    262      com.apple.BKAgentService

    263      com.apple.InputMethodKit.TextReplacementService

    264      com.apple.ViewBridgeAuxiliary

    265      com.apple.geod

    266      com.apple.hiservices-xpcservice

    267      com.apple.imdpersistence.IMDPersistenceAgent

    268      com.apple.lakitu

    269      com.apple.pluginkit.pkd

    270      com.apple.sbd

    271      com.apple.secd

    272      com.apple.security.cloudkeychainproxy3

    273      com.apple.tccd

    274 

    275  User services disabled

    276 

    277      com.microsoft.OneDriveLauncher

    278      com.hp.productresearch

    279      com.hp.devicemonitor

    280 

    281  Contents of /private/etc/hosts

    282      - mod date: Mar  6 09:12:38 2016

    283      - size (B): 307

    284      - checksum: 3065341838

    285 

    286      127.0.0.1 localhost

    287      255.255.255.255 broadcasthost

    288      ::1             localhost

    289      192.184.41.182 astrill.com

    290      192.184.41.182 www.astrill.com

    291      192.184.41.182 members.astrill.com

    292 

    293  User login items

    294 

    295      iTunesHelper

    296      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    297 

    298  iCloud services

    299 

    300      MOBILE_DOCUMENTS

    301      PHOTO_STREAM

    302      MAIL_AND_NOTES

    303      CONTACTS

    304      CALENDAR

    305      REMINDERS

    306      BOOKMARKS

    307      NOTES

    308      KEYCHAIN_SYNC

    309      FIND_MY_MAC

    310 

    311  iCloud errors

    312 

    313      cloudd 604

    314      cloudphotosd 27

    315      Photos 15

    316      Finder 7

    317      bird 5

    318      comapple.CloudPhotosConfiguration 4

    319      CallHistorySyncHelper 3

    320 

    321  Continuity errors

    322 

    323      sharingd 42

    324      sharedfilelistd 31

    325 

    326  Restrictive permissions: 10

    327 

    328  Extensions

    329 

    330      /Library/Extensions/hp_Inkjet9_io_enabler.kext

    331      - com.hp.print.hpio.Inkjet9.kext

    332      - Hewlett Packard (6HB5Y2QTA3)

    333      /Library/Extensions/hp_fax_io.kext

    334      - com.hp.kext.hp-fax-io

    335      - Hewlett Packard (6HB5Y2QTA3)

    336 

    337  Applications

    338 

    339      /Applications/VoipConnect.app

    340      - com.voipconnect.mac

    341      - Finarea SA

    342 

    343  Bundles

    344 

    345      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    346      - com.skype.SkypeABCaller

    347      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    348      - com.skype.SkypeABChatter

    349      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    350      - com.skype.SkypeABDialer

    351      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    352      - com.skype.SkypeABSMS

    353      /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/21.0.0.182/PepperFlashPlayer.plugin

    354      - com.macromedia.PepperFlashPlayer.pepper

    355      - Adobe Systems, Inc.

    356      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin

    357      - NA

    358 

    359  Library paths

    360 

    361      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib

    362 

    363  App extensions

    364 

    365      com.getdropbox.dropbox.garcon

    366      com.microsoft.OneDrive-mac.FinderSync

    367      com.microsoft.onenote.mac.shareextension

    368 

    369  Non-loading kernel extensions

    370 

    371      /System/Library/Extensions/AppleOSXUSBNCM.kext

    372      - com.apple.driver.AppleOSXUSBNCM

    373      - Software Signing

    374 

    375  Installations

    376 

    377      Microsoft PowerPoint for Mac: 3/19/16, 10:11 AM

    378      Microsoft Excel for Mac: 3/19/16, 10:10 AM

    379      Microsoft Word for Mac: 3/19/16, 10:10 AM

    380      Microsoft OneNote for Mac: 3/19/16, 10:09 AM

    381      Astrill: 3/15/16, 10:09 PM

    382 

    383  Elapsed time (sec): 617

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Mar 22, 2016 7:05 PM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 7:05 PM in response to rvchahal

    Please open the Internet Accounts pane in System Preferences and disable any Google accounts. The data will remain on Google's servers. See whether there's an improvement. If there is, see below.

    Delete the Google contact account. Again, you won't be deleting anything from Google.

    Scroll to the bottom of the list of account types (facebook, Linkedin, etc.) and click Add Other Account...

    Click CalDAV account.

    Select Manual from the Account Type menu.

    Enter your Gmail address as the User Name.

    If you've activated 2-step verification, generate an application-specific password in your Google account and enter it instead of the login password you use on the website.

    Enter "google.com" (without the quotes) as the Server Address.

    Click Sign In.

    Credit for this solution to BrianBaughn on macrumors.com.

  • by rvchahal,

    rvchahal rvchahal Mar 22, 2016 9:13 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2016 9:13 PM in response to Linc Davis

    That was really amazing, Thanks for all your help and support. I never imagined that Google accounts can do that much to restrict these services. I hope it get sorted out soon.

     

    As an alternate option, I am now using my google accounts on Outlook and after that FaceTime and other Apple services are running smooth like a charm. Thanks again for great troubleshooting procedures.

     

    Update: Can I also do something to improve battery life. If you can see test results for that too. This MBA battery doesn't last over 3 hours in any conditions.

     

    Thanks

    Ravi

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2016 9:57 PM in response to rvchahal
    Level 10 (208,044 points)
    Applications
    Mar 22, 2016 9:57 PM in response to rvchahal

    You should be seeing an improvement in battery life.