EanSG
Level 1 (0 points)

Q: Trackpad - 13" MacBook Pro Retina Mid 2014

Upon upgrade to OSX El Capitan, the built-in trackpad is not working properly, cannot control the mouse pointer. I have tried resetting the PRAM and SMC and rebooting for several times. Still, it doesn't work.

 

Is there any solution? Please help.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11.3)

Posted on Mar 16, 2016 6:23 AM

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EanSG

Q: Trackpad - 13" MacBook Pro Retina Mid 2014

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  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Mar 16, 2016 7:08 AM in response to EanSG
    Level 6 (11,944 points)
    Mar 16, 2016 7:08 AM in response to EanSG

    It does not work as in "nothing happens" or as in "the pointer movement is erratic" or something different?

    Do you have any software installed that might be trying to enhance the trackpad (Better Touch Tool or something)? If so, make sure it is fully updated to a version compatible with El Capitan.

     

    Other than that, the first thing I would try is to boot in Safe Mode, then restart again normally.

  • by EanSG,

    EanSG EanSG Mar 16, 2016 7:39 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Mar 16, 2016 7:39 AM in response to Luis Sequeira1

    Thank you for your help.

     

    Yes, nothing happens at all. You cannot control the mouse movement and point exactly on the specific direction you want. If you point to the left, it goes to the right. Its frustrating!

     

    The software installed is Parallel desktop only.

     

    Again, I have tried rebooting in Safe Mode. Still, it doesn't solve the problem.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Mar 16, 2016 7:46 AM in response to EanSG
    Level 6 (11,944 points)
    Mar 16, 2016 7:46 AM in response to EanSG

    EanSG wrote:

     

    Thank you for your help.

     

    Yes, nothing happens at all. You cannot control the mouse movement and point exactly on the specific direction you want. If you point to the left, it goes to the right. Its frustrating!

     

    That is not "nothing"!

     

    Just wondering: are you talking about mouse movement or (two finger) scrolling? If the latter, what you want is to go to System Preferences->Trackpad and change the setting about "Scroll Direction"...

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Mar 16, 2016 7:48 AM in response to EanSG
    Level 5 (7,117 points)
    Mac OS X
    Mar 16, 2016 7:48 AM in response to EanSG

    Cleaning your Apple products - Apple Support

    see topic

    Magic Keyboard, Magic Trackpad, Magic Mouse, Wireless Mighty Mouse, Apple Wireless Mouse, Wired Apple Mouse, Wired Mighty Mouse

  • by EanSG,

    EanSG EanSG Mar 16, 2016 8:24 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Mar 16, 2016 8:24 AM in response to Luis Sequeira1

    I am referring to one finger mouse movement. Previously using OSX Yosemite, I don't encounter any problem.

     

    If I am using USB mouse, it works perfectly. You can drag and point exactly what you want.