marthase

Q: have created a new password over and over but Apple, AOL, etc. will not accept any of them!

After trying to hook up with iCloud Aol, Apple, etc. would NOT accept either my ID or password. I have tried to create a new password over and over, receive an O.K. checkmark that a password is accepted but when i try to go online it is again refused. I can not connect with anything! What do I do now? I went to the Apple store for help but they did not help. Now my iPhone does not work either.

Mac Pro, iOS 9.2.1, MAcPro and iPhone

Posted on Mar 16, 2016 6:11 AM

Close

Q: have created a new password over and over but Apple, AOL, etc. will not accept any of them!

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 16, 2016 6:51 AM in response to marthase
    Level 10 (207,995 points)
    Applications
    Mar 16, 2016 6:51 AM in response to marthase

    Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.

    Step 1

    Back up all data.

    Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

    Step 2

    If you still have problems, uncheck the Keychain box again and continue.

    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    ~/Library/Keychains

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    A folder named "Keychains" should open. Inside it is a subfolder with a long name similar to (but not the same as) this:

               421DE5CA-D745-3AC1-91B0-CE5FC0ABA128

    The above is only an example; yours will have a different name of the same general form. Drag the subfolder (not the Keychains folder) to the Trash and empty.

    Restart the computer and re-enable iCloud Keychain.

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Mar 16, 2016 7:11 AM in response to marthase
    Level 6 (15,398 points)
    Mar 16, 2016 7:11 AM in response to marthase

    Does your old password still work? Are you changing your password in your email client for example without also changing it in your email server?