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Mar 16, 2016 7:16 AM in response to Cloudstar91by thunderzzz,Check these articles and follow the instructions.
If you forgot your Apple ID - Apple Support
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Mar 16, 2016 7:17 AM in response to Cloudstar91by Niel,Tell her to use Apple's iForgot service and/or take the iPhone and its purchase receipt to a physical Apple Store. Only her or Apple can resolve this issue.
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