HT204145: If you think your Apple ID has been compromised

Learn about If you think your Apple ID has been compromised
nasta@1987
Level 1 (0 points)

Q: Virus In my Iphone or somebody has access to my apple id?

I believe i have a Virus or somebody has access to my apple id for the following reasons.

1. when i go to a specific page online a pop up comes up saying that i have been selected from google  to take part to a survey, please verify that you are the owner off this phone. The only thing that i can do is say ok. i can't go back of do something else.

2. i can't log in to my appleid.com form my phone. i can do it from other phones or pc but not my device anymore.

3. when i try to do factory reset and i sync my phone with itunes the device name show (max's phone). That's not my name!! and i have an IOS 9.2.1 but in the itune is saying 8.0 and i also have a apple watch that i don't know sign in my itune.

 

i called the first time apple support their respond was that's nothing wrong. 2nd time they told me that i have a strong virus and i had to do the factory reset( apparently it didn't work). now i have an empty phone that i can't sign in with apple id, because it will start act crazy.

iPhone 6, iOS 9.2.1

Posted on Mar 16, 2016 11:37 AM

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nasta@1987

Q: Virus In my Iphone or somebody has access to my apple id?

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Mar 16, 2016 11:43 AM in response to nasta@1987
    Level 10 (120,143 points)
    Apple Watch
    Mar 16, 2016 11:43 AM in response to nasta@1987

    See if you can force restart your iPhone.

     

    Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

     

     

    And change your Apple ID password >  Change your Apple ID password


    If you see a survey pop up again, just force restart your iPhone. Never respond in anyway. A force restart does not delete any data.

  • by nasta@1987,

    nasta@1987 nasta@1987 Mar 16, 2016 11:45 AM in response to Carolyn Samit
    Level 1 (0 points)
    Mar 16, 2016 11:45 AM in response to Carolyn Samit

    i have done that more than 10 yesterday and 5 times today!!! i did factory restart 2 times today. and i change password 3 times. nothing is working. is like when i try to add the apple id and password they can see it form my device( like teamviewer) something like that!!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Mar 16, 2016 3:11 PM in response to nasta@1987
    Level 9 (58,397 points)
    iPhone
    Mar 16, 2016 3:11 PM in response to nasta@1987

    There are no known viruses that affect iPhones (unless they have been jailbroken). So, if you're iPhone's not jailbroken, you don't have a virus.

     

    The popups are a problem with the website's you're visiting. Force quite Safari by double tapping the Home button then swipe up on the Safari window. Then, go to Settings>Safari and top Clear History and Website Data.