kyle warren
Level 1 (0 points)

Q: ipod touch 5th gen

so my icloud got disabled because i forgot my password and i don't know the answers to the security questions and i don't know what the email information i used for icloud and i can't use a new icloud because its tells me that i had to turn off find my iphone so i reset my ipod and now i cant do anything on my ipod and i have no idea on what to do

iPod touch, iOS 9.2.1

Posted on Mar 16, 2016 6:07 PM

by lllaass,Apple recommended
lllaass lllaass
Level 10 (190,852 points)
Apple Watch
A:

If you forgot the answers to your Apple ID security questions

Posted on Mar 17, 2016 12:49 AM

Close
kyle warren

Q: ipod touch 5th gen

  • All replies
  • Helpful answers

  • by lllaass,Apple recommended

    lllaass lllaass Mar 17, 2016 12:49 AM in response to kyle warren
    Level 10 (190,852 points)
    Apple Watch
    Mar 17, 2016 12:49 AM in response to kyle warren

    If you forgot the answers to your Apple ID security questions

  • by kyle warren,

    kyle warren kyle warren Mar 17, 2016 3:11 PM in response to kyle warren
    Level 1 (0 points)
    Mar 17, 2016 3:11 PM in response to kyle warren

    did not help i can't remember my email information the i used so i cant reset my security questions

  • by lllaass,Apple recommended

    lllaass lllaass Mar 17, 2016 3:14 PM in response to kyle warren
    Level 10 (190,852 points)
    Apple Watch
    Mar 17, 2016 3:14 PM in response to kyle warren

    If you forgot your Apple ID - Apple Support

  • by Hamoud234,

    Hamoud234 Hamoud234 Mar 17, 2016 3:56 PM in response to kyle warren
    Level 1 (87 points)
    iPod
    Mar 17, 2016 3:56 PM in response to kyle warren

    If you forgot your apple Id password and security questions there is nothing you can do unless you arase all content and settings. That would delete all your data but that's the only way. After that you can choose to set up your iPod touch as new or restore from a back up. Also if you were to set up your device as "new," it will give you an option to create a new apple id or use your existing one. I recommend you to choose the "create a new apple Id," option since you forgot the information to your old one. Also, when you set up your iPod touch, include a rescue email so that someone with that email address can help you reset your password and security questions in case you forget them again. Hope this helps.

  • by lllaass,

    lllaass lllaass Mar 18, 2016 12:58 AM in response to Hamoud234
    Level 10 (190,852 points)
    Apple Watch
    Mar 18, 2016 12:58 AM in response to Hamoud234

    Erasing/restoring the device will do nothing to regain access to your Apple ID.

    Also, iTunes and app purchases are locked to the ID that purchased them. Thus is yo create a new ID you will have to repurchase them and yo will also lose al your iCloud data like Contacts.

     

    Also, after erasing all content one must enter the ID and password last used in Settings>iCloud in order to activate the device. If the ID is disabled one can't successfully activate the device.