Airport blinking light - tried EVERYTHING...HELP!

I've had a flawlessly working wireless setup at my home...until a few days ago. Here's the story...


Setup

Arris modem from Charter. Airport Extreme Basestation (MC340LL/A). Extended network with Airport Express (MB321LL/A). MacPro hard wired to Airport Extreme via ethernet. Everything else in the house has wireless access (iPhones, iPads, iMac, AppleTV, MacBook Pro)...geez we've got an Apple problem, lol!


Issue

Woke up to no internet. Called Charter, no outages, reset the modem and nothing changed. That led me to focusing on my network setup. No matter what I do I end up with a blinking amber light on the Airport with the Airport Utility telling me it doesn't have an IP address.


Interventions

• Reset Arris modem via power cycle and via reset button. Lights on modem are happy, Airport still blinking.

Hard wired from modem to MacPro. Huzzah! Internet working so the modem doesn't seem to be the issue.

Power cycled Airport Extreme - blinky.

Soft reset on Airport Extreme - blinky.

Factory reset via Airport Utility on Airport Extreme - blinky.

Factory reset via reset button and plugging in power - blinky.

Removed Airport Extreme from equation and tried to use the Airport Express only - blinky.

Power cycled, soft reset, factory reset via Airport Utility and factory reset via reset button and plugging in - blinky.

Unplugged EVERYTHING from EVERYTHING. Got modem started up, plugged in factory reset fresh Airport Extreme - blinky.

Swapped out cables - blinky.


Now this is the weird part to me. The modem seems to be working fine because I have internet access when I plug the MacPro directly into the modem. But when I use EITHER the Airport Extreme OR Express to setup a wireless network I always end up with the blinking amber light and no IP address. I could see the Extreme being toast OR the Express being toast...but both? Seems very unlikely.


I'm open to any suggestions. Charter thinks the issue is my wireless network and the Airport Utility says my ISP is jacked. Thanks guys but you both can't be right. I'm wondering if the modem is actually toast. Able to be hardwired to a computer but freaks when wired to either Airport? I dunno, this is driving me crazy and every solution I throw at it ends up just blinking back at me telling me I have no IP address. Please help!

iMac, Mac OS X (10.7.5), 21.5", Mid 2011 iMac

Posted on Mar 17, 2016 7:43 AM

Reply
6 replies

Mar 17, 2016 12:44 PM in response to Tesserax

Modem Model

Arris TM902A


Errors

The Airport Utility shows the Extreme blinking yellow. It has a red circle with a 1 in it. The error is "Internet Connection". Clicking on that reveals a popup that says the Extreme hasn't been assigned an IP address and won't be able to connect (paraphrased, sorry, not at home right now). It also pops up a screen instructing how to reset the modem and that if the problem persists to contact our ISP. However the modem appears to be working fine. Unplugging the ethernet from the Airport Extreme and plugging it into the back of our MacPro works perfectly.

On a few factory resets of the Extreme the red circle had a 2 in it. That was the aforementioned "Internet Connection" and "No DNS Servers". The DNS error is easily solved. The "Internet Connection" error with no IP address being assigned persists.

Power Cycling

I didn't follow your guide, I just found that this morning. That's on my list of things to do when I get home.


Power Issues

We had a few scattered thunderstorms the night before this fiasco. I recall one distinct clap of thunder that was very loud. However the modem and Airport Extreme are plugged into the same surge protector so I assume both would be fried if lightning was a factor. Also no other electronics are acting weird and we never lost power. At least not enough to cause any blinking clocks.


Thanks for the response, I appreciate any help I can get on this!

Mar 18, 2016 6:41 PM in response to ses_mac

Modem Model

Arris TM902A

Thanks. I just wanted to be sure you had a simple modem and not a combination modem/router or gateway device.

Errors

The Airport Utility shows the Extreme blinking yellow. It has a red circle with a 1 in it. The error is "Internet Connection". Clicking on that reveals a popup that says the Extreme hasn't been assigned an IP address and won't be able to connect

This typically indicates that your modem & the Extreme are not "communicating" with each other. There could be a number of reasons for this. Since this was working before, we know that it should not be a compatibility issue between the two devices. Instead there is either a configuration issue with the Extreme or a failure of either, the Ethernet cable being used between them, or the Ethernet port on the Extreme. Trying another known good cable would be a good measure, even if you used the existing cable (between the Arris & the Extreme) with your Mac Pro.

Power Cycling

I didn't follow your guide, I just found that this morning. That's on my list of things to do when I get home.

Please perform this in its entirety and post back your results.

Power Issues

We had a few scattered thunderstorms the night before this fiasco. I recall one distinct clap of thunder that was very loud. However the modem and Airport Extreme are plugged into the same surge protector so I assume both would be fried if lightning was a factor. Also no other electronics are acting weird and we never lost power. At least not enough to cause any blinking clocks.

Although a reasonable deduction, this may not be the actual case here. First, a surge protector will NOT always protect your sensitive networking hardware. It would depend on the amount of electrical surge caused by a lightning strike. Second, these can happen so quickly that the "fuse" in the surge protector may not "blow" in time. In this case, it may be possible that the Arris was more tolerant to the surge than the Extreme was.

Mar 18, 2016 7:33 AM in response to ses_mac

ses_mac wrote:


However the modem and Airport Extreme are plugged into the same surge protector so I assume both would be fried if lightning was a factor. Also no other electronics are acting weird and we never lost power.


A surge can be incoming to every appliance on AC wires. A surge hunts for earth ground. It is electricity. If no outgoing path exists, then no damage. You surge was incoming on one wire. Apparently it found the best path to earth destructively via the modem. That is typical especially when the ISP's wire would already have best protection.


A surge found a best path to earth destructively via a modem. That was the best path meaning all other appliances were protected by that modem.


Protection is always about how an electric current connects to earth. An adjacent protector cannot and does not claim to protect from that type of surge. It has no low impedance connection to earth. It can even make damage to adjacent appliances easier. Protection is always about how that current connects to earth.


Your ISP cable would already connect to earth where it enters the building. Damage happens when both an incoming and outgoing path exist. Incoming to everything on AC mains. Outgoing to earth on a best path - destructively via the modem. Damage because you did not earth that incoming surge at the service entrance. Your example is why informed homeowners earth a 'whole house' protector.


No protector works by blowing a 'fuse'. Surges are done in microseconds. Fuses blow in tens of milliseconds or longer. How does a miilimeters gap in a fuse block what three kilometers of sky could not? Myths exist when one knows by ignoring numbers. Destructive surges are hundreds of thousands of joules. How do near zero joules in a plug-in protector absorb surges that are hundreds of thousands of joules? It doesn't. It does not claim protection that is only assumed using subjective (ie junk science) reasoning.


Lightning can be 20,000 amps. So a minimal 'whole house' protector is 50,000 amps. Because protection from direct lightning strikes is routine - when properly earthed by a low impedance (ie less than 10 feet) connection to single point earth ground.


This will not solve what may have been a modem acting as a surge protector for everything else. But this is required to avert future damage. And to protect those near zero, adjacent protectors.

Mar 18, 2016 6:40 PM in response to Tesserax

Tesserax wrote:


Please perform this in its entirety and post back your results.


UPDATE...


After following your instructions I'm pretty sure my Airport Extreme is toast. Once plugging in the Airport Extreme I ended up with the same error as before.


I then followed the same set of directions using my Airport Express, and voila! Worked like a charm. When troubleshooting before I tried to use the Airport Express as the main wifi access point and ended up with the same error. I think I just rushed things, not allowing everything enough time to come online.


So thanks for the help, I really appreciate it! I'm now off to order another Airport Extreme.

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Airport blinking light - tried EVERYTHING...HELP!

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