Rosegemini665

Q: Ipod wont turn on and has folder and message apple support.

Used Ipod wont turn on and has folder with exclamation point and apple support message

Posted on Mar 17, 2016 4:34 PM

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Q: Ipod wont turn on and has folder and message apple support.

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 17, 2016 7:10 PM in response to Rosegemini665
    Level 8 (38,788 points)
    Mac OS X
    Mar 17, 2016 7:10 PM in response to Rosegemini665

    That can mean several things, including a faulty hard drive or data corruption on iPod's hard drive.  Try to put it into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    Then, connect it to your computer running iTunes.  If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery."  Do the RestoreThis erases the iPod, reinstalls its software, and sets it to default settings.  If the iPod does not have a hardware problem, it should work normally after the Restore.

     

    If the iPod does not go into Disk Mode, or the Restore fails, the iPod may have a hardware problem, such as a faulty hard drive.