Clicdocmb
Level 1 (1 points)

Q: IMac 21.5-Inch, Late 2013 crashing non-stop

Hi Everybody,

 

Here's the details on my iMac -

 

OS X Yosemite

Version 10.10.5

iMac (21.5-inch, Late 2013)

Processor 2.7 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3

Startup disk Unlimited

Graphics Intel Iris Pro 1536 MB

 

------------------------------------------

Problem -

 

My iMac is crashing intermittently, with no consistent interval between crashes. (sometimes it doesn't crash for a couple hours, and then it crashes every 20 minutes and stops).  I did not install any software or updates which could have triggered the crashing - it occurred out of the blue.

 

I have followed every step -

 

1. Reset RAM

2. Reinstalled clean copy of OS X (even though i backed up afterwards from Time Machine)

3. Verified / Repaired permissions

4. Unplugged all external devices

5. Uninstalled most third-party apps except for verified developers / software - Dropbox, Adobe, Skype, VMWare Fusion, Firefix, etc...

6. Created a couple tickets with Apple Support representatives

7. Ran EtreCheck - reports everything is ok

8. Ran MEMTest - memory is ok

9. Ran Apple Diagnostics - everything checks out

10. Followed a bunch of the instructions in this community, instructions from Apple Support, and created this panic report using a community member steps -

Imac crashing on Yosemite, Etrecheck report included

 

Panic Report Start ---->

 

Anonymous UUID:   XXXXXX

 

Thu Mar 17 17:57:25 2016

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff800dc16df2): Kernel trap at 0x00000004000536fd, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000004000536fd, CR3: 0x00000001710640af, CR4: 0x00000000001627e0

RAX: 0xffffff802c855800, RBX: 0xffffff8020ddf000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff81192ebb78, RBP: 0xffffff81192ebbc0, RSI: 0x0000000000000002, RDI: 0xffffff8020412800

R8:  0x00000000000002a8, R9:  0xffffff80111d7388, R10: 0x0000000000000000, R11: 0xffffff8030100a50

R12: 0xffffff800e312f48, R13: 0xffffff800e229750, R14: 0xffffff8020412800, R15: 0xffffff8020eac280

RFL: 0x0000000000010282, RIP: 0x00000004000536fd, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x00000004000536fd, Error code: 0x0000000000000010, Fault CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff81192eb820 : 0xffffff800db2ad21

0xffffff81192eb8a0 : 0xffffff800dc16df2

0xffffff81192eba60 : 0xffffff800dc33ca3

0xffffff81192eba80 : 0x4000536fd

0xffffff81192ebbc0 : 0xffffff7f8fb99a68

0xffffff81192ebc00 : 0xffffff7f8fba8b95

0xffffff81192ebc30 : 0xffffff7f8fb9a479

0xffffff81192ebc50 : 0xffffff7f8fbff6a8

0xffffff81192ebc70 : 0xffffff7f8fb9a2dc

0xffffff81192ebca0 : 0xffffff7f8fba86a1

0xffffff81192ebd00 : 0xffffff800e0b6631

0xffffff81192ebd50 : 0xffffff800e0fde62

0xffffff81192ebdc0 : 0xffffff800dbe17de

0xffffff81192ebe10 : 0xffffff800db2ef8c

0xffffff81192ebe40 : 0xffffff800db139f3

0xffffff81192ebe90 : 0xffffff800db2429d

0xffffff81192ebf10 : 0xffffff800dc0231a

0xffffff81192ebfb0 : 0xffffff800dc344c6

  Kernel Extensions in backtrace:
     com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C 0]@0xffffff7f8fb7e000->0xffffff7f8fbecfff
        dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f8e324000
        dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8ec51000
     com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[193BB947-B51B-3D53-817C-34CEE5 6B9E0E]@0xffffff7f8fbfb000->0xffffff7f8fc5afff
        dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f8eae0000
        dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f8e324000
        dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8ec51000
        dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8fb7e000

 

BSD process name corresponding to current thread: plugin-container

 

Mac OS version:

14F1605

 

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep  1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x000000000d800000

Kernel text base: 0xffffff800da00000

__HIB  text base: 0xffffff800d900000

System model name: iMac14,1 (Mac-031B6874CF7F642A)

 

System uptime in nanoseconds: 4826630073921

last loaded kext at 297632439684: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f90161000, size 69632)

last unloaded kext at 393906823509: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f90161000, size 61440)

loaded kexts:

com.apple.driver.AudioAUUC    1.70

com.apple.iokit.IOBluetoothSerialManager    4.3.6f3

com.apple.driver.ApplePlatformEnabler    2.2.0d4

com.apple.driver.AGPM    110.19.6

com.apple.driver.X86PlatformShim    1.0.0

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleMikeyHIDDriver    124

com.apple.driver.AppleHDA    272.18.3

com.apple.driver.AppleMikeyDriver    272.18.3

com.apple.driver.AppleUpstreamUserClient    3.6.1

com.apple.driver.AppleOSXWatchdog    1

com.apple.iokit.IOUserEthernet    1.0.1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AppleHWAccess    1

com.apple.driver.AppleHV    1

com.apple.driver.AppleIntelHD5000Graphics    10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

com.apple.driver.AppleSMCLMU    2.0.7d0

com.apple.driver.AppleMCCSControl    1.2.12

com.apple.driver.AppleIntelFramebufferAzul    10.0.6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.6f3

com.apple.driver.AppleLPC    1.7.3

com.apple.driver.AppleThunderboltIP    2.0.2

com.apple.driver.AppleUSBHub    705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

com.apple.BootCache    36

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.7.1

com.apple.driver.AppleFWOHCI    5.5.2

com.apple.driver.AppleSDXC    1.6.5

com.apple.iokit.AppleBCM5701Ethernet    10.1.3

com.apple.driver.AirPort.Brcm4360    930.37.3

com.apple.driver.AppleAHCIPort    3.1.2

com.apple.driver.AppleUSBXHCI    710.4.11

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleACPIButtons    3.1

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    3.1

com.apple.driver.AppleAPIC    1.7

com.apple.nke.applicationfirewall    161

com.apple.security.quarantine    3

com.apple.security.TMSafetyNet    8

com.apple.driver.AppleBluetoothHIDKeyboard    176.2

com.apple.driver.IOBluetoothHIDDriver    4.3.6f3

com.apple.driver.AppleHIDKeyboard    176.2

com.apple.iokit.IOSerialFamily    11

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    272.18.3

com.apple.kext.OSvKernDSPLib    1.15

com.apple.iokit.IOSurface    97.4

com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.AppleGraphicsDeviceControl    3.10.25

com.apple.iokit.IOAcceleratorFamily2    156.16

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.6f3

com.apple.iokit.IOBluetoothFamily    4.3.6f3

com.apple.iokit.IOUSBUserClient    705.4.0

com.apple.iokit.IOFireWireIP    2.2.6

com.apple.driver.AppleSMBusController    1.0.13d1

com.apple.driver.X86PlatformPlugin    1.0.0

com.apple.driver.AppleSMC    3.1.9

com.apple.driver.AppleHDAController    272.18.3

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.iokit.IOHDAFamily    272.18.3

com.apple.iokit.IOAudioFamily    203.3

com.apple.vecLib.kext    1.2.0

com.apple.driver.AppleSMBusPCI    1.0.12d1

com.apple.driver.IOPlatformPluginFamily    5.9.1d7

com.apple.driver.AppleThunderboltEDMSink    4.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5

com.apple.driver.AppleUSBMergeNub    705.4.0

com.apple.iokit.IOUSBHIDDriver    705.4.0

com.apple.driver.AppleUSBComposite    705.4.9

com.apple.driver.AppleThunderboltPCIUpAdapter    2.0.2

com.apple.driver.AppleThunderboltDPOutAdapter    4.0.6

com.apple.driver.AppleThunderboltDPInAdapter    4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

com.apple.iokit.IOFireWireFamily    4.5.8

com.apple.driver.AppleThunderboltNHI    3.1.7

com.apple.iokit.IOThunderboltFamily    4.2.2

com.apple.iokit.IOEthernetAVBController    1.0.3b3

com.apple.iokit.IO80211Family    730.60

com.apple.driver.mDNSOffloadUserClient    1.0.1b8

com.apple.iokit.IONetworkingFamily    3.2

com.apple.iokit.IOAHCIFamily    2.7.5

com.apple.iokit.IOUSBFamily    720.4.4

com.apple.driver.AppleEFINVRAM    2.0

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    300.0

com.apple.kext.AppleMatch    1.0.0d1

com.apple.driver.AppleKeyStore    2

com.apple.driver.AppleMobileFileIntegrity    1.0.5

com.apple.driver.AppleCredentialManager    1.0

com.apple.driver.DiskImages    398

com.apple.iokit.IOStorageFamily    2.0

com.apple.iokit.IOReportFamily    31

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    3.1

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.corecrypto    1.0

com.apple.kec.Libm    1

com.apple.kec.pthread    1

 

Panic Report End ----->

 

Can someone please read this report and tell me what is offending or causing my crash.  I need to use this desktop for my business and its causing my productivity to tank!

 

Thanks!

iMac, OS X Yosemite (10.10.5)

Posted on Mar 17, 2016 4:27 PM

by rccharles,Apple recommended
rccharles rccharles
Level 6 (8,464 points)
Classic Mac OS
A:

I can't read these crash logs.   I did see: plugin-container

 

post the results of etrecheck.

 

Try a safe boot. This will leave some plugins

     Shutdown your machine.  Hold down the shift key.  Poweron.  Wait awhile; wait awhile while you harddrive

     is being checked.

       http://support.apple.com/kb/ht1455

     What features and apps does safe boot leave out?

       https://support.apple.com/en-us/HT201262

Posted on Mar 18, 2016 3:03 PM

Close
Clicdocmb

Q: IMac 21.5-Inch, Late 2013 crashing non-stop

  • All replies
  • Helpful answers

  • by rccharles,Apple recommended

    rccharles rccharles Mar 18, 2016 3:03 PM in response to Clicdocmb
    Level 6 (8,464 points)
    Classic Mac OS
    Mar 18, 2016 3:03 PM in response to Clicdocmb

    I can't read these crash logs.   I did see: plugin-container

     

    post the results of etrecheck.

     

    Try a safe boot. This will leave some plugins

         Shutdown your machine.  Hold down the shift key.  Poweron.  Wait awhile; wait awhile while you harddrive

         is being checked.

           http://support.apple.com/kb/ht1455

         What features and apps does safe boot leave out?

           https://support.apple.com/en-us/HT201262

  • by Clicdocmb,

    Clicdocmb Clicdocmb Mar 19, 2016 8:03 AM in response to rccharles
    Level 1 (1 points)
    Mar 19, 2016 8:03 AM in response to rccharles

    rccharles,

     

    Thank you for your reply.

     

    1. I have rebooted in Safe Mode, and so far +16 hours, there have been no crashes and restarts.

    2. Here are the results of Etrecheck while in Safe Mode -

     

    EtreCheck Report Start ----->

     

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-03-19 10:29:49

    Download EtreCheck from https://etrecheck.com

    Runtime 2:15

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ⓘ

        Intel Iris Pro

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1605) - Time since boot: about 16 hours

     

    Disk Information: ⓘ

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Untitled (disk0s2) / : 999.35 GB (901.51 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Logitech USB Receiver

     

    Firewire Information: ⓘ

        Iomega HDD unknown_device 800mbit - 800mbit max

            EFI (disk1s1) <not mounted> : 210 MB

            IomegaOSExternalFW (disk1s2) /Volumes/IomegaOSExternalFW : 999.86 GB (246.56 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.Maxtor.driver.MaxtorFWPowSecDriver (1.0.0 - 2016-03-18) [Support]

        [not loaded]    com.maxtor.iokit.IOFireWireMxBt (2.0.0d1 - 2016-03-18) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    4 Apple tasks

        [loaded]    152 Apple tasks

        [running]    56 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.watchdogd.plist

        [not loaded]    46 Apple tasks

        [loaded]    141 Apple tasks

        [running]    75 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-18) [Support]

        [not loaded]    com.adobe.AdobeCreativeCloud.plist (2016-02-18) [Support]

        [not loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist (2014-08-30) [Support]

     

    Launch Daemons: ⓘ

        [not loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

        [not loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

        [not loaded]    com.adobe.SwitchBoard.plist (2010-10-06) [Support]

        [not loaded]    com.adobe.adobeupdatedaemon.plist (2016-02-18) [Support]

        [not loaded]    com.adobe.agsservice.plist (2016-02-18) [Support]

        [not loaded]    com.adobe.fpsaud.plist (2016-03-07) [Support]

        [not loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [not loaded]    com.microsoft.office.licensing.helper.plist (2011-05-05) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist (2014-08-30) [Support]

     

    User Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-11-30) [Support]

        [not loaded]    com.adobe.ARM.[...].plist (2014-09-02) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps: ⓘ

        [running]    Microsoft/com.microsoft.AlertsDaemon.50584

        [running]    com.etresoft.EtreCheck.42064

        [running]    com.microsoft.Entourage.49448

        [running]    com.microsoft.autoupdate.fba.12812

        [running]    com.microsoft.entourage.database_daemon.52004

        [running]    org.mozilla.firefox.43200

        [loaded]    383 Apple tasks

        [running]    146 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-18) [Support]

        FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

        QuickTime Plugin: 7.7.3 (2015-10-26)

        AdobePDFViewerNPAPI: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]

        AdobePDFViewer: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]

        Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

        Default Browser: 600 - SDK 10.10 (2015-07-16)

        PepperFlashPlayer: 21.0.0.182 - SDK 10.6 (2016-03-16) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-15) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-26) Check version

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-03-07) [Support]

        Java (2016-02-26) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine: ⓘ

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Untitled: Disk size: 999.35 GB Disk used: 97.84 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 999.53 GB

            Total number of backups: 17

            Oldest backup: 9/1/14, 10:41 PM

            Last backup: 3/13/16, 10:02 AM

            Size of backup disk: Adequate

                Backup size 999.53 GB > (Disk used 97.84 GB X 3)

     

    Top Processes by CPU: ⓘ

           100%    plugin-container

            92%    firefox

             2%    WindowServer

             1%    kernel_task

             1%    Microsoft Entourage

     

    Top Processes by Memory: ⓘ

        1.11 GB    firefox

        561 MB    kernel_task

        180 MB    plugin-container

        139 MB    Microsoft Entourage

        98 MB    systemstatsd

     

    Virtual Memory Information: ⓘ

        1.52 GB    Free RAM

        6.48 GB    Used RAM (3.31 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 19, 2016, 01:51:37 AM    /Library/Logs/DiagnosticReports/firefox_2016-03-19-015137_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Mar 18, 2016, 06:20:52 PM    ~/Library/Logs/DiagnosticReports/fontd_2016-03-18-182052_[redacted].crash

            /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd

        Mar 18, 2016, 06:20:42 PM    ~/Library/Logs/DiagnosticReports/fontd_2016-03-18-182042_[redacted].crash

        Mar 18, 2016, 06:20:39 PM    ~/Library/Logs/DiagnosticReports/fontd_2016-03-18-182039_[redacted].crash

        Mar 18, 2016, 06:17:32 PM    Self test - passed

        Mar 18, 2016, 06:16:11 PM    ~/Library/Logs/DiagnosticReports/Evernote_2016-03-18-181611_[redacted].crash

            com.evernote.Evernote - /Applications/Evernote.app/Contents/MacOS/Evernote

        Mar 18, 2016, 03:34:39 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-153439_[redacted].panic [Details]

        Mar 18, 2016, 12:00:21 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-18-120021_[redacted].crash

            RdrCEF helper - /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF Helper.app/Contents/MacOS/RdrCEF Helper

        Mar 18, 2016, 12:00:19 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-18-120019_[redacted].crash

        Mar 18, 2016, 12:00:17 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-18-120017_[redacted].crash

        Mar 18, 2016, 11:58:56 AM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-18-115856_[redacted].crash

        Mar 18, 2016, 09:42:20 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-094220_[redacted].panic [Details]

        Mar 18, 2016, 02:02:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-020227_[redacted].panic [Details]

        Mar 17, 2016, 09:13:00 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-17-211300_[redacted].panic [Details]

        Mar 17, 2016, 05:57:25 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-17-175725_[redacted].panic [Details]

        Mar 17, 2016, 10:41:49 AM    /Library/Logs/DiagnosticReports/firefox_2016-03-17-104149_[redacted].cpu_resour ce.diag [Details]

        Mar 16, 2016, 10:13:22 PM    /Library/Logs/DiagnosticReports/firefox_2016-03-16-221322_[redacted].cpu_resour ce.diag [Details]

        Mar 16, 2016, 06:04:01 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-180401_[redacted].panic [Details]

        Mar 16, 2016, 11:52:06 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-115206_[redacted].panic [Details]

        Mar 16, 2016, 02:55:19 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-025519_[redacted].panic [Details]

        Mar 16, 2016, 12:48:20 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-004820_[redacted].panic [Details]

        Mar 15, 2016, 12:25:15 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-15-122515_[redacted].panic [Details]

        Mar 15, 2016, 11:45:32 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-15-114532_[redacted].panic [Details]

     

    EtreCheck Report End ----->

  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 19, 2016 9:49 AM in response to Clicdocmb
    Level 9 (69,881 points)
    iTunes
    Mar 19, 2016 9:49 AM in response to Clicdocmb

    Try quitting Firefox and Evernote. They are both crashing.

  • by rccharles,Apple recommended

    rccharles rccharles Mar 19, 2016 10:56 AM in response to Clicdocmb
    Level 6 (8,464 points)
    Classic Mac OS
    Mar 19, 2016 10:56 AM in response to Clicdocmb

    Whatever plugin-container is it having problems. Showed up in both of your reports.

    100%    plugin-container

     

    You should download the latest version of [  92%  ] firefox.

     

     

    I'd get rid of plugin-container.  See if the problem persists.  Re-run etrecheck in safe and normal mode.  One or more of the not loaded programs is causing problems.

     

    R

  • by Clicdocmb,

    Clicdocmb Clicdocmb Mar 22, 2016 11:14 AM in response to rccharles
    Level 1 (1 points)
    Mar 22, 2016 11:14 AM in response to rccharles

    1. Evernote - i quit, uninstalled, and re-installed - no crashes

    2. Microsoft Entourage 2008 - (i had been having various problems with Entourage), therefore i quit, uninstalled and upgraded to Microsoft Outlook 2011 - no crashes

    3. Firefox - i quit, uninstalled, re-installed and the machine crashed - therefore uninstalled completely and the machine has been stable with no crashes since.

     

    Thank you all for your assistance - i will reply back if my machine crashes again.

     

    Best Regards,

     

    Clicdocmb

  • by rccharles,

    rccharles rccharles Mar 22, 2016 11:46 AM in response to Clicdocmb
    Level 6 (8,464 points)
    Classic Mac OS
    Mar 22, 2016 11:46 AM in response to Clicdocmb

    Glad to hear.  Happy computer!

     

    I'm running Firefox 45.0.2 on Yosemite 10.10.5 without a problem; as far as I know.

     

    Could try chrome or icab web browsers.

     

    R

  • by Clicdocmb,

    Clicdocmb Clicdocmb Mar 31, 2016 11:38 AM in response to rccharles
    Level 1 (1 points)
    Mar 31, 2016 11:38 AM in response to rccharles

    Hi Guys,

     

    My machine has been stable since the last thread above, but the crashing and restarting problem started back up again (+9 days since last occurrence).

    iMac is crashing and restarting again!!!   

    Below please find both the crash report and EtreCheck report :

     

    1. Panic report :

     

    Anonymous UUID:       XXXXXXXX

     

    Thu Mar 31 14:15:02 2016

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff800a216df2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000001e4ca004d, CR4: 0x00000000001627e0

    RAX: 0xffffff80223a5400, RBX: 0xffffff801d4b0000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

    RSP: 0xffffff81c9afbb78, RBP: 0xffffff81c9afbbc0, RSI: 0x0000000000000002, RDI: 0xffffff8020395c00

    R8:  0x00000000000002b0, R9:  0xffffff800d7db148, R10: 0x0000000000000000, R11: 0xffffff801dba73c0

    R12: 0xffffff800a912f48, R13: 0xffffff800a829750, R14: 0xffffff8020395c00, R15: 0xffffff8022280780

    RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff81c9afb820 : 0xffffff800a12ad21

    0xffffff81c9afb8a0 : 0xffffff800a216df2

    0xffffff81c9afba60 : 0xffffff800a233ca3

    0xffffff81c9afba80 : 0x0

    0xffffff81c9afbbc0 : 0xffffff7f8c19da68

    0xffffff81c9afbc00 : 0xffffff7f8c1acb95

    0xffffff81c9afbc30 : 0xffffff7f8c19e479

    0xffffff81c9afbc50 : 0xffffff7f8c2036a8

    0xffffff81c9afbc70 : 0xffffff7f8c19e2dc

    0xffffff81c9afbca0 : 0xffffff7f8c1ac6a1

    0xffffff81c9afbd00 : 0xffffff800a6b65d1

    0xffffff81c9afbd50 : 0xffffff800a6fde02

    0xffffff81c9afbdc0 : 0xffffff800a1e17de

    0xffffff81c9afbe10 : 0xffffff800a12ef8c

    0xffffff81c9afbe40 : 0xffffff800a1139f3

    0xffffff81c9afbe90 : 0xffffff800a12429d

    0xffffff81c9afbf10 : 0xffffff800a20231a

    0xffffff81c9afbfb0 : 0xffffff800a2344c6

          Kernel Extensions in backtrace:

             com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8c182000->0xffffff7f8c1f0fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8a924000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8b255000

             com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[88C45C9D-E631-3130-99D0-EDCC8 38563FF]@0xffffff7f8c1ff000->0xffffff7f8c25efff

                dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f8b0e4000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8a924000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8b255000

                dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8c182000

     

    BSD process name corresponding to current thread: com.apple.WebKit

     

    Mac OS version:

    14F1713

     

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Mon Jan 11 18:48:35 PST 2016; root:xnu-2782.50.2~1/RELEASE_X86_64

    Kernel UUID: XXXXX

    Kernel slide:     0x0000000009e00000

    Kernel text base: 0xffffff800a000000

    __HIB  text base: 0xffffff8009f00000

    System model name: iMac14,1 (Mac-031B6874CF7F642A)

     

    System uptime in nanoseconds: 743168477330

    last loaded kext at 275365248694: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8c765000, size 69632)

    last unloaded kext at 335900640948: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8c765000, size 61440)

    loaded kexts:

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 272.18.3

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMikeyDriver 272.18.3

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleIntelHD5000Graphics 10.0.6

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelFramebufferAzul 10.0.6

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.Oxford_Semi 3.5.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.kext.triggers 1.0

    com.apple.driver.AppleBluetoothHIDKeyboard 176.2

    com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

    com.apple.driver.AppleHIDKeyboard 176.2

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18.3

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOBluetoothFamily 4.3.6f3

    com.apple.AppleGraphicsDeviceControl 3.10.25

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleHDAController 272.18.3

    com.apple.iokit.IOHDAFamily 272.18.3

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleThunderboltEDMSink 4.0.3

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.iokit.IOFireWireSBP2 4.2.7

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 398

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

     

    2. EtreCheck report :

     

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-03-31 14:22:25

    Download EtreCheck from https://etrecheck.com

    Runtime 3:39

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ⓘ

        Intel Iris Pro

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1713) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Untitled (disk0s2) / : 999.35 GB (893.49 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Logitech USB Receiver

     

    Firewire Information: ⓘ

        Iomega HDD unknown_device 800mbit - 800mbit max

            EFI (disk1s1) <not mounted> : 210 MB

            IomegaOSExternalFW (disk1s2) /Volumes/IomegaOSExternalFW : 999.86 GB (245.25 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Applications/VMware Fusion.app

        [not loaded]    com.vmware.kext.vmci (90.6.3 - 2015-12-15) [Support]

        [not loaded]    com.vmware.kext.vmioplug.14.1.5 (14.1.5 - 2015-12-15) [Support]

        [not loaded]    com.vmware.kext.vmnet (0320.44.69 - 2015-12-15) [Support]

        [not loaded]    com.vmware.kext.vmx86 (0320.44.69 - 2015-12-15) [Support]

        [not loaded]    com.vmware.kext.vsockets (90.6.0 - 2015-12-15) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Maxtor.driver.MaxtorFWPowSecDriver (1.0.0 - 2016-03-22) [Support]

        [not loaded]    com.maxtor.iokit.IOFireWireMxBt (2.0.0d1 - 2016-03-22) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    147 Apple tasks

        [running]    60 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    140 Apple tasks

        [running]    77 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-18) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-18) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-08-30) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2010-10-06) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-02-18) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-02-18) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2016-02-19) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-08-30) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-11-30) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2014-09-02) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCXProcess.64784

        [running]    com.adobe.acc.AdobeDesktopService.93184.3D000C67-3A59-4EAF-8CEF-1298A1E43E98

        [running]    com.adobe.accmac.65068

        [running]    com.microsoft.Office365Service.290564

        [running]    com.microsoft.alerts.daemon.287440

        [running]    com.microsoft.autoupdate.fba.12812

        [running]    com.microsoft.outlook.databasedaemon.288292

        [loaded]    375 Apple tasks

        [running]    164 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 600 - SDK 10.10 (2015-07-16)

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-18) [Support]

        FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

        AdobePDFViewerNPAPI: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-15) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-22)

        Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

        PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

        SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-21) [Support]

        AdobePDFViewer: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-03-18) [Support]

        Java (2016-03-26) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine: ⓘ

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Untitled: Disk size: 999.35 GB Disk used: 105.85 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 999.53 GB

            Total number of backups: 17

            Oldest backup: 9/1/14, 10:41 PM

            Last backup: 3/13/16, 10:02 AM

            Size of backup disk: Adequate

                Backup size 999.53 GB > (Disk used 105.85 GB X 3)

     

    Top Processes by CPU: ⓘ

             4%    codesign

             3%    kernel_task

             2%    WindowServer

             1%    fontd

             1%    Creative Cloud

     

    Top Processes by Memory: ⓘ

        617 MB    kernel_task

        344 MB    loginwindow

        147 MB    Dropbox

        131 MB    Adobe CEF Helper(3)

        98 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        2.32 GB    Free RAM

        5.67 GB    Used RAM (3.12 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 31, 2016, 02:15:02 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-31-141502_[redacted].panic [Details]

        Mar 31, 2016, 02:14:28 PM    Self test - passed

        Mar 31, 2016, 02:02:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-31-140207_[redacted].panic [Details]

        Mar 31, 2016, 12:32:56 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123256_[redacted].crash

            RdrCEF helper - /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF helper.app/Contents/MacOS/RdrCEF Helper

        Mar 31, 2016, 12:32:55 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123255_[redacted].crash

        Mar 31, 2016, 12:32:54 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123254_[redacted].crash

        Mar 31, 2016, 12:32:53 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123253_[redacted].crash

        Mar 31, 2016, 12:32:52 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123252_[redacted].crash

        Mar 31, 2016, 12:32:51 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123251_[redacted].crash

        Mar 31, 2016, 12:32:50 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-03-31-123250_[redacted].crash

        Mar 31, 2016, 12:18:09 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-31-001809_[redacted].panic [Details]

        Mar 30, 2016, 03:31:47 PM    /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-03-30-153147_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

        Mar 18, 2016, 03:34:39 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-153439_[redacted].panic [Details]

        Mar 18, 2016, 09:42:20 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-094220_[redacted].panic [Details]

        Mar 18, 2016, 02:02:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-18-020227_[redacted].panic [Details]

        Mar 17, 2016, 09:13:00 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-17-211300_[redacted].panic [Details]

        Mar 17, 2016, 05:57:25 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-17-175725_[redacted].panic [Details]

        Mar 16, 2016, 06:04:01 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-180401_[redacted].panic [Details]

        Mar 16, 2016, 11:52:06 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-115206_[redacted].panic [Details]

        Mar 16, 2016, 02:55:19 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-025519_[redacted].panic [Details]

        Mar 16, 2016, 12:48:20 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-16-004820_[redacted].panic [Details]

        Mar 15, 2016, 12:25:15 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-15-122515_[redacted].panic [Details]

        Mar 15, 2016, 11:45:32 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-15-114532_[redacted].panic [Details]

     

     

    Let me know if you need anything else to help?

  • by rccharles,

    rccharles rccharles Mar 31, 2016 1:25 PM in response to Clicdocmb
    Level 6 (8,464 points)
    Classic Mac OS
    Mar 31, 2016 1:25 PM in response to Clicdocmb

    Web  browser crashed.

    com.apple.WebKit  many web browsers use the the safari internals these days.

     

    start with these basic things.

     

    You may want to run these "standard" fixes if the problem persists.

     

    1) Check the amount of free space on your harddrive.  You should have a several gigs free.

     

    2) You should run disk utility

          Macintosh-HD -> Applications -> Utilities -> Disk Utility

          a) verify the disk

          b) update your permissions.

     

    3) Try a safe boot.

         Shutdown your machine.  Hold down the shift key.  Poweron.  Wait awhile; wait awhile while you harddrive

         is being checked.

           http://support.apple.com/kb/ht1455

         What features and apps does safe boot leave out?

           https://support.apple.com/en-us/HT201262

     

    4) Run hardware diagnostics if you have them.

     

    R

  • by Richard Davis7,

    Richard Davis7 Richard Davis7 Apr 8, 2016 12:34 PM in response to Clicdocmb
    Level 1 (39 points)
    Mac OS X
    Apr 8, 2016 12:34 PM in response to Clicdocmb

    Have you found a cause and resolution for these kernel panics? I have a multiple labs of this same model computer that are all experiencing random kernel panic/restarts while a non-admin user is using Safari to visit sites running flash.  These same users can use Google Chrome on the same sites with no problem. As far as I can tell local admin users are not effected.

     

    AppleCare support reviewed console logs and indicated that it was a "sandbox" problem. He showed me several lines where Sandbox was denied access to Safari files. Suggested fixes of: upgrade to El Capitan; run disk utility to repair permissions; start in Safe Mode; give read/write access to everyone on the Safari.app bundle; reset NVRAM/PRAM.

     

    Repairing permissions did not help.

     

    Reset NVRAM/PRAM had not effect.

     

    Upgrade to El Capitan may happen over the summer.

     

    Not sure what to do after starting in Safe Mode, do I then login the non-admin students and ask them to try Safari again, then wait for the kernel panic. They have been random throughout each teaching bell. Some happen in the first ten minutes, some as long as 45 minutes later. The only thing constant is the use of Safari/Flash.

     

    Hesitant to alter permissions on Safari bundle.

     

    This all started happening after installing the 10.10.5 Security Update (build is now 10.10.5 (14F1713)). All applications, plugins, etc have been removed and reinstalled with the latest updated versions. During my troubleshooting/research I read an article that indicated that my /System/Library/Extensions/Sandbox.kext file may be corrupt and that I should replace it with a copy from a known good machine. I can't seem to locate that article now to clarify that the replacement file needs to come from the same model machine or if it can come from a different model iMac or MacBook Pro. Not willing to update any other labs for fear of "breaking" more computers. I did also try reinstalling the latest 10.10.5 combo update, no glory.

     

    Any suggestions or assistance will be greatly appreciated.

  • by Richard Davis7,

    Richard Davis7 Richard Davis7 Apr 11, 2016 2:28 PM in response to Richard Davis7
    Level 1 (39 points)
    Mac OS X
    Apr 11, 2016 2:28 PM in response to Richard Davis7

    Additional information. I am at a different school today with basically the same model of iMacs these are Early 2013 instead of Late 2013. Ran all of the same updates with no issues. I did notice the build on these shows as 14F27 instead of the above mentioned 14F1713. This page: Find the OS X version and build number on your Mac - Apple Support  indicates that the correct latest build for 10.10.5 is in fact 14F27. The machines with build 14F1317 show no updates available. Can someone explain the difference in build numbers to me? I can't find build number 14F1713 in any Apple documents.

     

    Thanks and have a great day.