App no longer works

So I used to have this app for my Ipod fourth generation and uninstalled it, then a few years later reinstalled it but now when I try and run the app it crashes, also I've tried deleting all my apps, it still crashes, what do I do?


Ipod gen: Fourth generation

Ipod age: 4 years old

Ipod condition: Very good ((what I mean by this is the battery life hasn't changed, the screen isn't cracked, and nothing about it is different from it since 4 years ago))

iPod touch, iOS 6.1.6

Posted on Mar 17, 2016 10:20 PM

Reply
5 replies

Mar 19, 2016 10:25 AM in response to Apple4life.

Hi Apple4life.,




I understand you installed an old app that caused your iPod touch to crash and now it continues to crash even though you deleted all the apps.




I'm not sure where it crashes now, during boot or if it gets booted then crashes as you use it but it seems that reinstalling the OS may be needed.




If possible, it's always good to backup first even if you deleted most apps, the built in apps can't be deleted.


How to back up your devices using iCloud or iTunes - Apple Support






Then check out this article for help reinstalling.


How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support




Let us know how it goes.

Mar 22, 2016 2:46 PM in response to Apple4life.

Hi Apple4life,


Thanks for using the Apple Support Community. If you have concerns about an app that may no longer be available on the App Store (and you are running a pre-iOS 9 version of iOS), you may want to see if you can transfer your app to iTunes, as outlined in the following article:


Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer - Apple Support


Regards

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App no longer works

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