Awesomeguyx
Level 1 (0 points)

Q: Problem with wifi?

So i got an iphone 6 and when i connect to wifi and get farther than 2 meters from the router i get disconnected and also if i want to connect , i need to be right next to any router , so when when i went to my gym i could not connect to wifi because i could not be close to the router ofc , keep in mind that i could see and connect many times before with older phones , also when im home , my neighbors wifi does not appear but they appear with my sisters android phone , so how do i fix this?

iPhone 6, iOS 9.2.1

Posted on Mar 17, 2016 11:52 PM

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Awesomeguyx

Q: Problem with wifi?

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz Mar 18, 2016 12:11 AM in response to Awesomeguyx
    Level 6 (8,379 points)
    Notebooks
    Mar 18, 2016 12:11 AM in response to Awesomeguyx

    Take a look at this Apple Support article:

    https://support.apple.com/en-us/HT204051


    Reset your network settings.


    Settings - General - Reset - Reset Network Settings


    Reset your device. This won't delete your data stored on the phone.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

  • by Awesomeguyx,

    Awesomeguyx Awesomeguyx Mar 18, 2016 8:46 AM in response to thunderzzz
    Level 1 (0 points)
    Mar 18, 2016 8:46 AM in response to thunderzzz

    i did a network rest and its still the same problem , i still cant see any of my neighbors wifi even though they are nearby , and also if i go to another room exept the room of my wifi i get disconnected . i could go anywhere in my house with my old phone

  • by elcpu,

    elcpu elcpu Mar 18, 2016 8:52 AM in response to Awesomeguyx
    Level 6 (16,265 points)
    Photos for Mac
    Mar 18, 2016 8:52 AM in response to Awesomeguyx

    General suggestions for Wi-Fi issues. You could have a defective Wi-Fi chip - would have to be evaluated at an Apple Store but try these first....  good luck.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.