Windows 10 Magic mouse + Keyboard disconnects randomly

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Enciso1982 Author

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Windows 10 Magic mouse + Keyboard disconnects randomly

Hey guys,

im a dentist and i have 7 imacs 21,5" bought on december 2015, and two 5k retina 27" also bought same date.

i have to use windows because of the special x-ray programms and the dentist-managment software.

there is a very annoying issue, all macs with windows 10 (bootcamp) (only in windows, osx works perfect) lose the connection to the mouse and the keyboard at the same time.

first the mouse disappear, then i get the message "mouse connection lost", then about 15 seconds later the message appear "keyboard connection lost" then i have to wait about 30 seconds to 1 minute, and i click some times, after that time it show " connected" for both devices.

it can happen every 2 days, some times it happens 3 time in 1 hour, its terrible, because it interrupts the workflow. the behaviour is on all machines the same. i tested windows 8.1 before, but it was the same problem.

i think its a driver crash of bluetooth so it lose connection to both devices.

i already have deactivated everything for power saving in energy managment, so windows cannot shut down devices to save energy, windows is on setting "maximal performance" in energy settings.

can anybody help?

iMac with Retina 5K display, Windows 10, Bootcamp

Posted on Mar 18, 2016 1:10 AM

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Answer 1

Loner T

Level 9

59,536 points

Mar 18, 2016 5:32 AM in response to Enciso1982

Can you check Event Viewer for any driver errors related to Bluetooth? How close are these iMacs to each other and what other RF tools/devices are close to these. If you are using iMacs, you may also want to consider USB KM to make it easier.

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Answer 2

Enciso1982 Author

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Mar 21, 2016 1:30 AM in response to Loner T

what is a USB KM?

how can i check the event viewer?

i found in this forum also a second dentist who has the same problem as me.

the imacs are alle in different rooms, about 5-10 meters in distance, with walls in between.

there are nothing of other rf sending devices, the imacs where also for some time in my private home during the renovation of the practice, there was the same problem....

i was one time in the bluetooth manager of windows whenthe issue occured, it said "driver error" then the mouse and keyboard lost connection. then after 2 minutes the driver was back and keyboard get connection

thx for help

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Answer 3

Loner T

Level 9

59,536 points

Mar 21, 2016 10:38 AM in response to Enciso1982

USB KM = USB K(eyboard)/M(ouse).

Event Viewer is similar the OSX Console log. In Device Manager, you can right-click on a specific device, click on Properties and check the Events tab. It will let you filter events specific to that device.

Please also see http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-vie wer#1TC=windows-7 .

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Answer 4

Enciso1982 Author

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Mar 23, 2016 5:02 AM in response to Loner T

in the event viewer is only the event " installed" and " ready to be used" so there it seem to be all ok.

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Answer 5

Loner T

Level 9

59,536 points

Mar 23, 2016 6:10 AM in response to Enciso1982

If you had issues home and your practice both, and these devices are heavily used, what type of batteries are used and how often are they replaced/re-charged. The Apple rechargeable batteries start losing their charge retention in about 6-12 months. I use the original BT Keyboard/Mouse at work, and it is used 8-10 hours a day. I have a significant WiFi and BT energy around my work area, but I do not get disconnected.

Would you consider testing a USB Keyboard/Mouse?

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Answer 6

Enciso1982 Author

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Apr 4, 2016 8:13 AM in response to Loner T

i have now logitech usb mouse and keyboard, no problems with these.

why is this annoyying problem, i have it on 9 mac. this must be a problem for everyone using windows.

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Answer 7

Loner T

Level 9

59,536 points

Apr 4, 2016 9:11 AM in response to Enciso1982

Do you use the same keyboard/mouse pair interchangeably between multiple iMacs?

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Answer 8

Enciso1982 Author

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Apr 5, 2016 9:20 AM in response to Loner T

no each mac has its own original mouse and keyboard it was shipped with. all mouse and keyboards were marked with little stickers on the underside for each mac.

its so frustrating, it happens now about 3-4 times a hour, i have to make a pram reset, go back to osx, then boot another time in windows, so i can work a few hours before it happen again.

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Answer 9

Loner T

Level 9

59,536 points

Apr 7, 2016 4:41 AM in response to Enciso1982

The mice and keyboards are standard BT devices and can be paired to any device. Can I suggest the following?

1. Choose a specific iMac.

2. Un-pair both the Mouse and Keyboard from Windows.

3. Un-pair both the Mouse and Keyboard from OSX.

4. Pair both the Mouse and Keyboard with Windows first.

5. Pair both the Mouse and Keyboard with OS X second.

6. Test.

If this method gives you a stable connection, repeat on other iMacs, one at a time.

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Answer 10

Apr 7, 2016 2:51 AM in response to Enciso1982

Hi,

I've exactly the same problem with my new iMac 21.5 4K, my magic keyboard 2 and magic trackad 2 on a fresh Windows 10 installation with Bootcamp (last version for El Capitan 10.11.4) : random disconnection of both keyboard and trackpad at the same time. It's very annoying!!!

Did you test the solution above : unpair from Windows, unpair from OS X, pair again with Windows and then with OS X? Does it work? Any other solution ?

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Answer 11

Loner T

Level 9

59,536 points

Apr 7, 2016 4:37 AM in response to Tristan_R

Step 5 should be

Pair both the Mouse and Keyboard with Windows OS X second.

If you want to try this hacker-style, please see this link.

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Answer 12

May 15, 2016 5:19 PM in response to Enciso1982

Did you ever resolve this issue? The same thing is happening to me on my brand new iMac 5k in Windows 10. Works perfect in OS X, batteries are completely charged, but like you said, it'll randomly lose connection.

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Answer 13

Jun 2, 2016 3:06 PM in response to Enciso1982

I just bought my iMac 5K 27 inch a couple of weeks ago and had this same problem. I tried everything above but none of the answered worked for me. Until today I figured out how to fix this but only difference from OP is that I have Win 8.1 installed.

Go to Control Panel > Hardware and Sound > Power Options > Show Additional Options and select High Performance.

That is what did the trick for me. By default windows was set to Balanced.

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Answer 14

Jun 2, 2016 3:38 PM in response to kaseyfromoceanside

I've tried this, the issue still happens, but not as frequently. Instead of every hour or so, it's happening every 4-5 hours. It's workable now, but still sort of inconvenient.

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