Safari doesn't want to connect to https websites

Safari doesn't want to connect to https websites, who can assist me?

MacBook Air, OS X El Capitan (10.11.3)

Posted on Mar 18, 2016 1:27 AM

Reply
6 replies

Mar 18, 2016 2:22 AM in response to ChristoffelW

Third party software?


Please run EtreCheck and post the report here.


http://etresoft.com/etrecheck


Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Mar 18, 2016 2:32 AM in response to dominic23

EtreCheck version: 2.9.10 (261)

Report generated 2016-03-18 10:28:49

Download EtreCheck from https://etrecheck.com

Runtime 1:51

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.


Problem: Other problem

Description:

safari doesn’t connect to https websites


Hardware Information:

MacBook Air (13-inch, Early 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1,4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 158


Video Information:

Intel HD Graphics 5000

Color LCD 1440 x 900


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour


Disk Information:

APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.81 GB (154.12 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchDaemons/org.AnonymousVPN.helper.plist

One unknown file found. [Check files]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 149 Apple tasks

[running] 81 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 154 Apple tasks

[running] 87 Apple tasks


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-03-08) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

[not loaded] org.AnonymousVPN.helper.plist (2015-10-26) [Support]


User Launch Agents:

[loaded] com.bittorrent.uTorrent.plist (2015-02-11) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-18) [Support]

[running] com.spotify.webhelper.plist (2016-03-18) [Support]


User Login Items:

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Programma Hidden (/Applications/Spotify.app)

AnonymousVPN Programma (/Applications/AnonymousVPN.app)

Google Photos Backup Programma (/Applications/Google Photos Backup.app)


Other Apps:

[running] com.fiplab.goforgmail.6752

[running] com.google.Chrome.48672

[running] com.google.gpautobackup.8352

[running] com.spotify.client.62112

[running] org.AnonymousVPN.helper

[running] org.anonymousvpn.AnonymousVPN.86112

[loaded] 382 Apple tasks

[running] 205 Apple tasks


Internet Plug-ins:

MeetingJoinPlugin: Unknown - SDK 10.6 (2015-03-15) [Support]

FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

QuickTime Plugin: 7.7.3 (2016-02-16)

Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-15) [Support]

Default Browser: 601 - SDK 10.11 (2016-02-16)


3rd Party Preference Panes:

Flash Player (2016-03-08) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

12% syncdefaultsd

12% Mail

11% Spotify Helper(2)

8% suggestd

6% Spotify


Top Processes by Memory:

460 MB kernel_task

389 MB Go for Gmail

242 MB Google Chrome Helper(4)

229 MB mdworker(17)

172 MB Spotify Helper(2)


Virtual Memory Information:

51 MB Free RAM

3.95 GB Used RAM (942 MB Cached)

9 MB Swap Used


Diagnostics Information:

Mar 18, 2016, 08:43:40 AM Self test - passed


Mar 18, 2016 6:51 AM in response to ChristoffelW

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari doesn't want to connect to https websites

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