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Helpful answers
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Mar 18, 2016 2:22 AM in response to ChristoffelWby dominic23,Third party software?
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.
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Mar 18, 2016 2:32 AM in response to dominic23by ChristoffelW,EtreCheck version: 2.9.10 (261)
Report generated 2016-03-18 10:28:49
Download EtreCheck from https://etrecheck.com
Runtime 1:51
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
safari doesn’t connect to https websites
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1,4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 158
Intel HD Graphics 5000
Color LCD 1440 x 900
OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour
APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.81 GB (154.12 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/LaunchDaemons/org.AnonymousVPN.helper.plist
One unknown file found. [Check files]
[not loaded] 6 Apple tasks
[loaded] 149 Apple tasks
[running] 81 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 154 Apple tasks
[running] 87 Apple tasks
[loaded] com.adobe.fpsaud.plist (2016-03-08) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]
[not loaded] org.AnonymousVPN.helper.plist (2015-10-26) [Support]
[loaded] com.bittorrent.uTorrent.plist (2015-02-11) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-18) [Support]
[running] com.spotify.webhelper.plist (2016-03-18) [Support]
iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Programma Hidden (/Applications/Spotify.app)
AnonymousVPN Programma (/Applications/AnonymousVPN.app)
Google Photos Backup Programma (/Applications/Google Photos Backup.app)
[running] com.fiplab.goforgmail.6752
[running] com.google.Chrome.48672
[running] com.google.gpautobackup.8352
[running] com.spotify.client.62112
[running] org.AnonymousVPN.helper
[running] org.anonymousvpn.AnonymousVPN.86112
[loaded] 382 Apple tasks
[running] 205 Apple tasks
MeetingJoinPlugin: Unknown - SDK 10.6 (2015-03-15) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
QuickTime Plugin: 7.7.3 (2016-02-16)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-02-16)
Flash Player (2016-03-08) [Support]
Time Machine not configured!
12% syncdefaultsd
12% Mail
11% Spotify Helper(2)
8% suggestd
6% Spotify
460 MB kernel_task
389 MB Go for Gmail
242 MB Google Chrome Helper(4)
229 MB mdworker(17)
172 MB Spotify Helper(2)
51 MB Free RAM
3.95 GB Used RAM (942 MB Cached)
9 MB Swap Used
Mar 18, 2016, 08:43:40 AM Self test - passed
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Mar 18, 2016 3:51 AM in response to ChristoffelWby dominic23,Can Chrome connect to to secure sites via VPN?
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Mar 18, 2016 6:32 AM in response to ChristoffelWby Eric Root,Try uninstalling Spotify and the Torrents. Torrents downloads are often accompanied by malware.
Use the developer's uninstall instructions.
Safari doesn't load a page or webpage items are missing
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Mar 18, 2016 6:51 AM in response to ChristoffelWby Linc Davis,Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.