ChristoffelW

Q: Safari doesn't want to connect to https websites

Safari doesn't want to connect to https websites, who can assist me?

MacBook Air, OS X El Capitan (10.11.3)

Posted on Mar 18, 2016 1:27 AM

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Q: Safari doesn't want to connect to https websites

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  • by dominic23,

    dominic23 dominic23 Mar 18, 2016 2:22 AM in response to ChristoffelW
    Level 8 (42,105 points)
    Mac OS X
    Mar 18, 2016 2:22 AM in response to ChristoffelW

        Third party software?

     

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select ”Open”.

        Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

  • by ChristoffelW,

    ChristoffelW ChristoffelW Mar 18, 2016 2:32 AM in response to dominic23
    Level 1 (0 points)
    Mar 18, 2016 2:32 AM in response to dominic23

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-03-18 10:28:49

    Download EtreCheck from https://etrecheck.com

    Runtime 1:51

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    safari doesn’t connect to https websites

     

    Hardware Information:

        MacBook Air (13-inch, Early 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir6,2

        1 1,4 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 158

     

    Video Information:

        Intel HD Graphics 5000

            Color LCD 1440 x 900

     

    System Software:

        OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour

     

    Disk Information:

        APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.81 GB (154.12 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchDaemons/org.AnonymousVPN.helper.plist

        One unknown file found. [Check files]

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    149 Apple tasks

        [running]    81 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    154 Apple tasks

        [running]    87 Apple tasks

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-03-08) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

        [not loaded]    org.AnonymousVPN.helper.plist (2015-10-26) [Support]

     

    User Launch Agents:

        [loaded]    com.bittorrent.uTorrent.plist (2015-02-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-18) [Support]

        [running]    com.spotify.webhelper.plist (2016-03-18) [Support]

     

    User Login Items:

        iTunesHelper    Programma  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Spotify    Programma Hidden (/Applications/Spotify.app)

        AnonymousVPN    Programma  (/Applications/AnonymousVPN.app)

        Google Photos Backup    Programma  (/Applications/Google Photos Backup.app)

     

    Other Apps:

        [running]    com.fiplab.goforgmail.6752

        [running]    com.google.Chrome.48672

        [running]    com.google.gpautobackup.8352

        [running]    com.spotify.client.62112

        [running]    org.AnonymousVPN.helper

        [running]    org.anonymousvpn.AnonymousVPN.86112

        [loaded]    382 Apple tasks

        [running]    205 Apple tasks

     

    Internet Plug-ins:

        MeetingJoinPlugin: Unknown - SDK 10.6 (2015-03-15) [Support]

        FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

        QuickTime Plugin: 7.7.3 (2016-02-16)

        Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

        SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-15) [Support]

        Default Browser: 601 - SDK 10.11 (2016-02-16)

     

    3rd Party Preference Panes:

        Flash Player (2016-03-08) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            12%    syncdefaultsd

            12%    Mail

            11%    Spotify Helper(2)

             8%    suggestd

             6%    Spotify

     

    Top Processes by Memory:

        460 MB    kernel_task

        389 MB    Go for Gmail

        242 MB    Google Chrome Helper(4)

        229 MB    mdworker(17)

        172 MB    Spotify Helper(2)

     

    Virtual Memory Information:

        51 MB    Free RAM

        3.95 GB    Used RAM (942 MB Cached)

        9 MB    Swap Used

     

    Diagnostics Information:

        Mar 18, 2016, 08:43:40 AM    Self test - passed

     

  • by dominic23,

    dominic23 dominic23 Mar 18, 2016 3:51 AM in response to ChristoffelW
    Level 8 (42,105 points)
    Mac OS X
    Mar 18, 2016 3:51 AM in response to ChristoffelW

    Can  Chrome connect to to secure sites via VPN?

  • by ChristoffelW,

    ChristoffelW ChristoffelW Mar 18, 2016 4:48 AM in response to dominic23
    Level 1 (0 points)
    Mar 18, 2016 4:48 AM in response to dominic23

    Yes Chrome works on https!

  • by Eric Root,

    Eric Root Eric Root Mar 18, 2016 6:32 AM in response to ChristoffelW
    Level 9 (74,064 points)
    iTunes
    Mar 18, 2016 6:32 AM in response to ChristoffelW
  • by Linc Davis,

    Linc Davis Linc Davis Mar 18, 2016 6:51 AM in response to ChristoffelW
    Level 10 (208,037 points)
    Applications
    Mar 18, 2016 6:51 AM in response to ChristoffelW

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.