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Mar 19, 2016 3:35 PM in response to GeekGirlARby jeremy_v,Hi GeekGirlAR,
Thank you for contributing to the Apple Support Communities.
It looks like you're not able to change your iTunes Store payment method or use your iTunes credit balance for purchases. In this case, you can contact iTunes Store support directly for more help:
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support.
Sincerely.
