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Cannot connect to internet !!

After downloading iOs9.2.1 I am having great difficulty connecting to the internet on my ipad 3rd generation & iPhone 4s. I have tried all the solutions posted but nothing works. I had my internet connection checked, that's ok. Anyway my husband has no problem connecting on his Samsung device !

iPad (3rd gen) Wi-Fi, iOS 9.2.1

Posted on Mar 18, 2016 4:17 AM

Reply
2 replies

Mar 18, 2016 4:22 AM in response to Gwarthol8

Take a look at this Apple Support article:

https://support.apple.com/en-us/HT204051

Reset your network settings.

Settings - General - Reset - Reset Network Settings

Reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

Mar 18, 2016 7:25 AM in response to Gwarthol8

Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Cannot connect to internet !!

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