Slow Mac after installing El Capitan

Question

Level 1

0 points

Slow Mac after installing El Capitan

After installing El Capitan OS 10.11.13 my computer is extremely slow, I hear a hard disk noise and get the beach bowl and several programs ( mail, numbers, pages, etc stop responding and I have to force quit them) I just used Time machine to back up and run the Egret diagnostic. Here is the result. Can someone help me?

EtreCheck version: 2.9.10 (261)

Report generated 2016-03-17 17:22:17

Download EtreCheck from https://etrecheck.com

Runtime 2:47

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Click the [Check files] link for help with unknown files.

Problem: Beachballing

Description:

after installing El Capitan OS 10.11.13 my computer is very slow, beach balling. I just backed all the data using Time machine. Do I need to erase the disk and re-install El capitan?

Hardware Information: ⓘ

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HDS722020ALA330 disk0 : (2 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 2.00 TB (689.35 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

Brother HL-5250DN

Seagate Backup+ Desk 4 TB

EFI (disk1s1) <not mounted> : 315 MB

Seagate 4T (disk1s2) /Volumes/Seagate 4T : 4.00 TB (2.71 TB free)

Apple Computer, Inc. IR Receiver

Apple Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ⓘ

Apogee Electronics Duet 400mbit - 400mbit max

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

/Library/Application Support/Conduit

/Library/InputManagers/CTLoader

/Library/LaunchAgents/com.conduit.loader.agent.plist

/Library/LaunchDaemons/com.perion.searchprotectd.plist

~/Library/LaunchAgents/com.crossrider.wss002499.agent.plist

5 adware files found. [Remove]

Unknown Files: ⓘ

/Library/LaunchAgents/com.e08c3ccc7ab44826.agent.plist

/Library/Application Support/e08c3ccc7ab44826/Agent/agent.app/Contents/MacOS/agent

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4 - SDK 10.9 - 2016-03-16) [Support]

[not loaded] com.apogee.driver.ApogeeUSBQuartetAudio (1.0.0a1 - SDK 10.10 - 2016-03-16) [Support]

[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 - SDK 10.4 - 2016-03-16) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 - SDK 10.4 - 2015-12-03) [Support]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 - SDK 10.5 - 2015-12-03) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 - SDK 10.4 - 2015-12-03) [Support]

/System/Library/Extensions

[not loaded] com.apogee.driver.ApogeeUSBDuetAudio (1.0.0a1 - SDK 10.6 - 2016-03-16) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5 - 2016-03-16) [Support]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5 - 2013-06-25) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5 - 2013-06-25) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5 - 2013-06-25) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5 - 2013-06-25) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5 - 2013-06-25) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 154 Apple tasks

[running] 74 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 157 Apple tasks

[running] 87 Apple tasks

Launch Agents: ⓘ

[running] com.ApogeePopup.plist (2016-03-14) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]

[running] com.conduit.loader.agent.plist (2010-06-09) Adware! [Remove]

/Library/InputManagers/CTLoader/ct_loader.bundle/Contents/Resources/ct_loader_ag ent.app/Contents/MacOS/ct_loader_agent

[failed] com.e08c3ccc7ab44826.agent.plist (2015-02-18) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]

[loaded] com.motorola.MDMUpdater.plist (2012-09-24) [Support]

[running] com.motorola.motohelper.plist (2012-09-24) [Support]

[loaded] com.motorola.motohelperUpdater.plist (2012-09-24) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2012-12-15) [Support]

Launch Daemons: ⓘ

[running] com.DuetDaemon.plist (2016-03-14) [Support]

[running] com.DuetUSBDaemon.plist (2012-02-07) [Support]

[running] com.QuartetDaemon.plist (2015-03-28) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]

[loaded] com.apple.aelwriter.plist

[running] com.apple.qmaster.qmasterd.plist

[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]

[running] com.motorola-mobility.mmcfgd.plist (2012-01-17) [Support]

[running] com.perion.searchprotectd.plist (2014-12-14) Adware! [Remove]

/Applications/SearchProtect/SearchProtect.app/Contents/MacOS/SearchProtect

[running] com.seagate.TBDecorator.plist (2013-10-11) [Support]

[loaded] com.skype.skypeinstaller.plist (2014-11-29) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2012-06-04) [Support]

[running] com.akamai.single-user-client.plist (2015-11-30) [Support]

[running] com.amazon.music.plist (2014-12-16) [Support]

[failed] com.crossrider.wss002499.agent.plist (2015-01-12) Adware! [Remove]

[loaded] com.leadertech.PowerRegister.SEA1.4967bdbf0319a856a8da16a0cdf34a1a.plist (2016-03-16) [Support]

[running] com.seagate.dashboard.plist (2016-03-16) [Support]

[running] com.spotify.webhelper.plist (2014-11-25) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Octoshape Application (~/Library/Octoshape/Octoshape.app)

DuetPopUp UNKNOWN (missing value)

Other Apps: ⓘ

[loaded] com.apogee.Apogee-Maestro-2.46112

[running] com.octoshape.client.13152

[loaded] 402 Apple tasks

[running] 205 Apple tasks

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2016-03-11) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-13)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-11-06) [Support]

Musicnotes: 1.19.0 (2011-08-05) [Support]

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

Silverlight: 5.1.30317.0 - SDK 10.6 (2014-07-15) [Support]

QuickTime Plugin: 7.7.3 (2016-01-13)

Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

iPhotoPhotocast: 7.0 (2015-08-13)

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

JavaAppletPlugin: Unknown (2015-02-18) Check version

User internet Plug-ins: ⓘ

OctoshapeWeb: 1.0 - SDK 10.8 (2015-02-24) [Support]

Safari Extensions: ⓘ

Trovi Search for Safari (2014-08-07)

MyTransitGuide (2016-02-02)

Audio Plug-ins: ⓘ

DVCPROHDAudio: 1.3.2 (2011-12-25)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2015-11-30) [Support]

Flash Player (2016-03-07) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2015-02-18) [Support]

Paragon NTFS for Mac ® OS X (2016-03-16) [Support]

Seagate Dashboard for Mac OSX (2016-02-21) [Support]

YAMAHA-USBMIDIPatch (2011-06-23) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 2.00 TB Disk used: 1.31 TB

Destinations:

Seagate 4T [Local]

Total size: 4.00 TB

Total number of backups: 1

Oldest backup: 3/17/16, 1:14 PM

Last backup: 3/17/16, 1:14 PM

Size of backup disk: Adequate

Backup size 4.00 TB > (Disk used 1.31 TB X 3)

Top Processes by CPU: ⓘ

2% WindowServer

2% kernel_task

1% mdworker(34)

1% fontd

0% mds

Top Processes by Memory: ⓘ

751 MB kernel_task

541 MB mdworker(34)

426 MB com.apple.WebKit.WebContent(3)

213 MB mds_stores

213 MB Seagate Dashboard

Virtual Memory Information: ⓘ

3.37 GB Free RAM

4.62 GB Used RAM (1.58 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Mar 17, 2016, 05:05:36 PM Self test - passed

Mar 17, 2016, 03:50:38 PM ~/Library/Logs/DiagnosticReports/Java Updater_2016-03-17-155038_[redacted].crash

com.oracle.java.Java-Updater - /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater

Mar 17, 2016, 09:35:57 AM ~/Library/Logs/DiagnosticReports/AdobeReader_2016-03-17-093557_[redacted].crash

/Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Mar 16, 2016, 02:48:53 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-03-16-144853_[redacted].crash

/Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck

Mar 16, 2016, 11:29:14 AM /Library/Logs/DiagnosticReports/Safari_2016-03-16-112914_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Mar 16, 2016, 11:26:59 AM ~/Library/Logs/DiagnosticReports/Safari_2016-03-16-112659_[redacted].crash

Mar 15, 2016, 06:56:13 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-03-15-185613_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Mar 15, 2016, 11:43:13 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-03-15-114313_[redacted].cpu_ resource.diag [Details]

/System/Library/CoreServices/SubmitDiagInfo

iMac, OS X El Capitan (10.11.3)

Posted on Mar 18, 2016 8:10 AM

Reply

Answer 1

JimmyCMPIT

Level 7

29,306 points

Mar 18, 2016 8:30 AM in response to glentech98

start by removing conduit and never reinstall it again

http://www.thesafemac.com/arg-conduit/

Reply

Answer 2

JimmyCMPIT

Level 7

29,306 points

Mar 18, 2016 8:44 AM in response to glentech98

remove trovi search

https://malwaretips.com/blogs/remove-trovi-mac-os-x/

remove crossrider

http://www.thesafemac.com/arg-buca-apps/

remove leadertech

http://www.leadertech.com/ltcm_faq

remove motohelper (developer does not give removal instructions only installation instructions)

https://forums.lenovo.com/t5/MOTO-X-2nd-Gen/Motorola-Device-Manager-OSX-10-10/m- p/3115993

Motorola Device Manager

remove seagate dashboard :

Go to your Applications Folder and locate the Seagate Diagnostics application. Delete it by moving it to the Tras will ask you for your password. Provide your password and the app will be placed into Trash Can.

- Go to hard drive and open it. Go to the Library Folder and open it. Go to the Application Support Folder and ope Locate a folder called Seagate. Delete it by moving it to the Trash Can. If OS X asks for your password, provide it folder will be placed into Trash Can.

- Close the Application Support Folder. Go to the LaunchAgents Folder and open it. Locate the com.seagate.SeagateStorageGauge.plist file and delete it. Again, OS X may ask you for your password.

- Close the Application Support Folder and then the Library Folder. - Open the System Folder, then open the Library Folder. Locate the Extensions Folder and open it. Locate the Segate Storage Driver.kext and delete it. OS X will ask for your password again. Close all folders. - Reboot your Mac.

When it finishes rebooting, you can now empty the Trash Can.

remove searchprotectd:

(see my first post, it's the same link)

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Mar 18, 2016 9:09 AM in response to glentech98

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 4

glentech98 Author

Level 1

0 points

Mar 18, 2016 9:49 AM in response to JimmyCMPIT

Thank you Jimmy,

I removed the malware and everything is working now. Do I have to remove the malware also from my back up on Time machine?

Many thanks again,

Glenis

Reply

Answer 5

JimmyCMPIT

Level 7

29,306 points

Mar 18, 2016 11:08 AM in response to glentech98

do not remove ANYTHING from the backup or alter it.

in the event you have to restore your OS and you removed the wrong thing you could have serious consequences.

you can always clean install an OS then copy the apps and folders over manually and in the event of a system restore you remove potential problems that may have been inherited by the backup or the backup from TM could be fine and restoring to a point that did not contain all this adware works fine but if your system is running you can use this as the restore point. Don't mess with the TM though. I wouldn't anyway.

Reply

Answer 6

glentech98 Author

Level 1

0 points

Mar 18, 2016 11:08 AM in response to JimmyCMPIT

Thank you Jimmy.

Regards.

Glenis

Reply