Unable to get Gen 3 to display on TV. Works fine on two other tv's. Tried all normal troubleshooting, reset, new HDMI, etc
Post TV brand and model number and describe hookups from ATV to TV and ports used on TV.
Panasonic TH-42PZ700U. Direct HDMI to TV. Have alternated from HDMI 1 to HDMI 2 with same negative results. Directv receiver works fine on either HDMI input.
And what do you get on the display when the ATV is attached?
A blank screen.
Your TV should work. The only thing that looks like it could be the issue is the display frequency. Your TV requires 60 Hz.
You can read this:
Get help with audio, video, or power on Apple TV - Apple Support
Note this section:
If you need more help with video issues, try adjusting the HDMI and display settings on your Apple TV. Go to Settings > Audio and Video. If the screen is blank and you can’t go to Settings, you can use your remote to change the resolution:
You're right, it should work. I've read the Apple Support info on AV issues. I connected the Gen 3 to another TV so I could look at the display settings. They're on automatic. Doing the "hold menu and up for 5 seconds" didn't result in any picture as well. Sure seems like a problem with the TV yet the Directv HD receiver works fine on either input and the Gen 3 works as it should on 2 other TV's. Still scratching my head.
One last trial:
Using the other TV set the ATV output setting to 720 60 or 1080 60 (assuming it works on the other tv) and not automatic. Then switch the ATV to the problem TV.
Tried both settings with no luck. I really appreciate the time you've taken to try to assist me. Gonna have to go for now and get something else accomplished today. Thanks again.
Have any new ideas come to mind. I think I forgot to mention that the Gen 4 ATV won't work on this particular TV either.
What model number Direct TV do you have that works?
I've got an HR24/200 in this room.
tv has to support hdmi 1.3 and if it's not full hd 1080p then lower the resolution on the tv that works to 720p and then connect it to the troublesome tv
What does the resolution lights on the Direct TV unit indicate it is outputting when using it?
Also when you pressed menu and up for 5 seconds then released the buttons, how long did you wait to check all the resolutions?
Also are you saying the display remained blank the entire time?
You don't even see anything (even static or a blip) when powering up the ATV?
You may have a point. I see no mention of what version HDMI this Panasonic TV supports in the documentation I have. Even HDMI 1.0 supported 1080p. Apple makes no mention of what HDMI version is required for a Gen 3 or Gen 4 ATV.
What does the resolution lights on the Direct TV unit indicate it is outputting when using it?
1080i
Also when you pressed menu and up for 5 seconds then released the buttons, how long did you wait to check all the resolutions?
I let it cycle for several minutes. The picture remained black the entire time.
Also are you saying the display remained blank the entire time?
Yes
You don't even see anything (even static or a blip) when powering up the ATV?
Nothing. Once, early on in this effort, I actually had a picture from the ATV on the screen. It appeared it was operating normally. I immediately left the room to grab a cup of coffee. When I returned a few minutes later the screen was again blank. I've not seen a blip on the screen since then.
Unable to get Gen 3 to display on TV. Works fine on two other tv's. Tried all normal troubleshooting, reset, new HDMI, etc
