52dave

Q: Dropped email connection

IPad to airport keeps  dropping comcast email connection

Posted on Mar 18, 2016 11:56 AM

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Q: Dropped email connection

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  • by Demo,

    Demo Demo Mar 18, 2016 12:27 PM in response to 52dave
    Level 10 (95,532 points)
    iPad
    Mar 18, 2016 12:27 PM in response to 52dave

    Have you tried to resetting or power cycling the Airport? Have you tried force restarting the iPad?

     

    To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

  • by elcpu,

    elcpu elcpu Mar 18, 2016 12:33 PM in response to 52dave
    Level 6 (16,200 points)
    Photos for Mac
    Mar 18, 2016 12:33 PM in response to 52dave

    General suggestions for Wi-Fi issues, maybe one of them will help....

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

  • by 52dave,

    52dave 52dave Mar 18, 2016 12:38 PM in response to Demo
    Level 1 (8 points)
    iPad
    Mar 18, 2016 12:38 PM in response to Demo

    tried does not work, each day must exit network connection and reconnect to see new emails.

  • by 52dave,

    52dave 52dave Mar 18, 2016 12:43 PM in response to elcpu
    Level 1 (8 points)
    iPad
    Mar 18, 2016 12:43 PM in response to elcpu

    IPhone 5c does not experience this problem

  • by elcpu,

    elcpu elcpu Mar 18, 2016 12:50 PM in response to 52dave
    Level 6 (16,200 points)
    Photos for Mac
    Mar 18, 2016 12:50 PM in response to 52dave

    52dave wrote:

    IPhone 5c does not experience this problem

     

    Then I would focus on suggestions for the device. While it is likely not the router, I have seen issues that impact one type of device and not another. Tweaking the router settings or trying a different router has helped.