benwarner23

Q: why does it tell me my password is incorrect when i am restoring back up onto my new iphone?

so i have back up'ed my old iphone onto itunes, and ive plugged my new iphone in and followed the instructions, but when i click "restore back up" its requesting a password, i have tried my itunes password and its saying it is incorrect, i have tried the unlock code on both old and new phones just incase and they are both incorrect!!

 

can anyone help me please?

Posted on Mar 18, 2016 3:09 PM

Close

Q: why does it tell me my password is incorrect when i am restoring back up onto my new iphone?

  • All replies
  • Helpful answers

  • by AJ397,

    AJ397 AJ397 Mar 18, 2016 3:11 PM in response to benwarner23
    Level 5 (6,244 points)
    Accessibility
    Mar 18, 2016 3:11 PM in response to benwarner23

    If you encrypted the backup, you need to use that password. About encrypted backups in iTunes - Apple Support

    -AJ

  • by benwarner23,

    benwarner23 benwarner23 Mar 18, 2016 3:12 PM in response to AJ397
    Level 1 (0 points)
    Mar 18, 2016 3:12 PM in response to AJ397

    Hi Aj397,

     

    i have tried that, and even changed the password, and its still telling me it ins incorrect!

  • by javaliga,

    javaliga javaliga Mar 18, 2016 6:55 PM in response to benwarner23
    Level 4 (3,365 points)
    iCloud
    Mar 18, 2016 6:55 PM in response to benwarner23

    I hate to be the bearer of bad news, but as the above article:

     

    About encrypted backups in iTunes - Apple Support

     

    says in several places:

     

    iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you'll need to turn on the password-protected Encrypt Backup option. After you turn on Encrypt Backup, iTunes automatically makes encrypted backups for that device from then on.

    There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

     

    You can't use an encrypted backup if you don't have the password.

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

     

    You can't use an encrypted backup if you don't have the password. If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.

  • by javaliga,

    javaliga javaliga Mar 18, 2016 7:52 PM in response to benwarner23
    Level 4 (3,365 points)
    iCloud
    Mar 18, 2016 7:52 PM in response to benwarner23

    One other thing you might try - I've read in other discussions that sometimes just entering an "empty" password works.  I suspect that what happens is sometime in the past the user started to encrypt  a backup and then changed his mind.  But by mistake entered a blank password.  Worth a try, you have nothing to lose at this point.