Start-up "wrong" person. Very slow

Question

nyjack1953 Author

Level 1

20 points

Start-up "wrong" person. Very slow

Hi, As usual I'm turning to the best support group of people that I know of when I'm having issues. Here goes...I do not turn off our computer very often, so I'm not exactly sure when this started, but I'm sure is was happening before I upgraded to El Capitan.

I share the unit (iMac 27", late 2012) processor 2.9Ghz, Intel Core i5, Memory 32GB 1333 Mhz DDR3), with my wife. We each have separate sign-on's. When one of us wants to use it, we just have the other sigh-off and then sign in as the correct user.

Here is what's happening: When the unit is powered off completely and I turn it on, it always brings up my wife's "sign-on", even though I'm the primary on the system. If either of us is adding S/W or upgrading, it's my information that the system requires in order to proceed. Why does it always start with my wife's opening and not mine? How can I get it to open with my information instead?

Also, even though I've upgraded and maxed out my RAM to 32 G, the system is extremely slow. Whether opening, or working, it is much slower than when originally purchased. It's getting ridiculous as to how slow it is just to get started with anything. And opening ANY applications takes forever.

Can anyone offer fixes or recommend a solution to fixing these irritating issues?

cheers,

Jack

iMac, OS X El Capitan (10.11.3), FCP-X 10.2.1, Photo V 1.3, iPhoto

Posted on Mar 18, 2016 7:30 PM

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Answer 1

sterling r

Community Specialist

Mar 20, 2016 7:29 AM in response to nyjack1953

Hello nyjack1953,

If I understand correctly you have two issues here. First the computer seems to want to log into your wife's account when you turn it on from being off and your system is also slow to perform any tasks. For the first issue I would check to see if Automatic Logon is enabled:

Set your Mac to automatically log in during startup

For your system slowness I would boot to Safe Mode on your computer. That will clear some system level caches, and perform a disk verification and repair if needed:

Try safe mode if your Mac doesn‘t finish starting up

Follow these steps to start up into safe mode.

Start or restart your Mac.

Immediately after you hear the startup sound, press and hold the Shift key.

Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

Leave Safe Mode and test the issue again. If it persists I would next reset the PRAM and the SMC on your computer in that order, and test it out one more time:

How to Reset NVRAM on your Mac

then

Reset the System Management Controller (SMC) on your Mac

If none of that works then there may be a process that is using all of your system resources and the Activity Monitor may help you determine what that may be:

Use Activity Monitor on your Mac

Thank you for using Apple Support Communities, all the best!

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Answer 2

Eric Root

Level 10

685,293 points

Mar 20, 2016 2:20 PM in response to nyjack1953

If updating requires your information, make your wife's account an admin account.

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information

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Answer 3

nyjack1953 Author

Level 1

20 points

Mar 23, 2016 7:49 PM in response to Eric Root

EtreCheck version: 2.9.10 (261)

Report generated 2016-03-23 22:40:18

Download EtreCheck from https://etrecheck.com

Runtime 3:13

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information:ⓘ

27" iMac (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (392.13 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. MacBook Air SuperDrive

EPSON EPSON Artisan 837 Series

Firewire Information:ⓘ

LaCie d2 Quadra v2B 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 66 KB

The Big 3 (disk2s3) /Volumes/The Big 3 : 3.00 TB (728.48 GB free)

Seagate FreeAgent FW 800mbit - 800mbit max

EFI (disk1s1) <not mounted> : 210 MB

apple (disk1s2) /Volumes/apple : 999.86 GB (187.99 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.blackmagic-design.desktopvideo.iokit.decklinkhddriver (1.0.0 - SDK 10.7 - 2016-03-23) [Support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (9.7 - SDK 10.7 - 2016-03-23) [Support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (9.7 - SDK 10.7 - 2016-03-23) [Support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (9.7 - SDK 10.7 - 2016-03-23) [Support]

/System/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (9.7 - SDK 10.7 - 2013-01-21) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 69 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 43 Apple tasks

[loaded] 156 Apple tasks

[running] 90 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-02-05) [Support]

[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist (2013-01-21) [Support]

[loaded] com.epson.esua.launcher.plist (2015-06-29) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-08-27) [Support]

[running] com.sony.WirelessAutoImportLauncher.agent.plist (2012-11-15) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-02-05) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-02-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist (2013-01-21) [Support]

[loaded] com.fxfactory.FxFactory.helper.plist (2014-02-16) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-08-27) [Support]

[failed] com.redgiant.LinkUpdateChecker.plist (2014-12-25) [Support]

User Launch Agents:ⓘ

[failed] com.adobe.ARM.[...].plist (2015-02-22) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[failed] com.macpaw.CleanMyMac3.Scheduler.plist (2015-06-27) [Support]

[loaded] com.redgiantsoftware.updater.plist (2014-06-27) [Support]

User Login Items:ⓘ

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

Other Apps:ⓘ

[running] com.etresoft.EtreCheck.352

[running] com.getdropbox.dropbox.46112

[running] com.google.GoogleDrive.52192

[loaded] 398 Apple tasks

[running] 182 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2016-03-23)

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-12) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-12) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) Cannot contact Adobe

Default Browser: 601 - SDK 10.11 (2016-03-23)

SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-21) [Support]

Silverlight: 5.1.41105.0 - SDK 10.6 (2016-01-03) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-07) Check version

User internet Plug-ins:ⓘ

Google Earth Web Plug-in: 7.1 (2015-04-19) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-03-18) [Support]

Java (2016-02-07) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 607.22 GB

Destinations:

The Big 3 [Local]

Total size: 3.00 TB

Total number of backups: 63

Oldest backup: 9/9/15, 1:01 AM

Last backup: 3/23/16, 9:50 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.35 GB X 3)

Top Processes by CPU:ⓘ

13% mdworker(15)

3% WindowServer

1% fontd

1% SystemUIServer

1% mds

Top Processes by Memory:ⓘ

1.31 GB kernel_task

295 MB mdworker(15)

131 MB Dropbox

131 MB mds_stores

131 MB Google Drive

Virtual Memory Information:ⓘ

28.00 GB Free RAM

4.08 GB Used RAM (2.98 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Mar 23, 2016, 10:32:29 PM Self test - passed

Mar 23, 2016, 10:26:29 PM ~/Library/Logs/DiagnosticReports/Finder_2016-03-23-222629_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Mar 23, 2016, 07:17:11 AM /Library/Logs/DiagnosticReports/Google Drive_2016-03-23-071711_[redacted].crash

com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive

Mar 23, 2016, 07:05:06 AM ~/Library/Logs/DiagnosticReports/suggestd_2016-03-23-070506_[redacted].crash

/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

Mar 23, 2016, 06:38:36 AM /Library/Logs/DiagnosticReports/Google Drive_2016-03-23-063836_[redacted].crash

Mar 22, 2016, 08:51:41 PM /Library/Logs/DiagnosticReports/Google Drive_2016-03-22-205141_[redacted].crash

Mar 21, 2016, 08:13:36 PM /Library/Logs/DiagnosticReports/Google Drive_2016-03-21-201336_[redacted].crash

Mar 21, 2016, 07:28:00 AM /Library/Logs/DiagnosticReports/Google Drive_2016-03-21-072800_[redacted].crash

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