WFrahm_Texas

Q: Syncing IPod Touch in ITunes with Windows 10 laptop it does not sync all of my selected music.  It also creates duplicate playlists. Does anybody have any idea how to correct this? I've reinstalled the program on my computer.

I have an IPod Touch (iOS 9.2.1) that I sync with a Windows 10 operating system. Whenever I try to sync my music, it does not sync everything I've selected and it creates duplicate playlists.  The titles are duplicates anyway, the music doesn't match up. It has even deleted my playlists. I have reinstalled iTunes on my computer numerous times. I have not tried resetting my iPod yet.  Has anybody else encountered these issues?  If so, what have you done to fix it?

iPod touch, iOS 9.2.1

Posted on Mar 18, 2016 8:48 PM

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Q: Syncing IPod Touch in ITunes with Windows 10 laptop it does not sync all of my selected music.  It also creates duplicate pla ... more

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 20, 2016 8:47 AM in response to WFrahm_Texas
    Community Specialists
    Mar 20, 2016 8:47 AM in response to WFrahm_Texas

    Greetings WFrahm_Texas,

     

    Thanks for using the Apple Support Communities!

     

    I understand that when you sync your iPod touch to your Windows computer, not all of the music you have selected is syncing to your device and some of your playlists are duplicated. We know that syncing issues can be very frustrating, but we are here to help!

     

    Before we begin troubleshooting, I would make sure that all of your purchased content from iTunes is located in your iTunes library. Use the following article to make sure all of your past purchases have been downloaded. 

     

    Download your past purchases - Apple Support

     

    You mentioned that some of your music is not syncing. Is this music that was purchased from iTunes or added to your iTunes library from a CD or other source? If the music that is not syncing was added from a source other than iTunes, make sure that music is able to be played in iTunes. If it will not play in iTunes, follow the instructions in the next article to correct the situation. 

     

    If your music is missing from iTunes - Apple Support

     

    Once all of your music is in your iTunes library and is playing as expected, we’ll begin troubleshooting the sync issue. 

     

    To begin troubleshooting, I would suggest removing all music from your iPod touch completely using iTunes. This will give us a blank slate to work with so we can sync your content back to your iPod fresh. 

     

        1. Connect your iPod to iTunes and select it

        2. Select Music under Settings in the left hand side of iTunes 

        3. Remove the check from Sync Music (You will get a warning that all music will be removed. You are okay to proceed)

        4. Select Apply in the lower right corner of iTunes to apply the changes

        5. After the sync finishes, verify on your iPod that all music has been removed

     

    Once all of the music has been removed from the iPod, we’ll go back through the syncing process to move your music and playlists back to the iPod. 

     

        1. You are probably still on the Music pane in iTunes, but if not, follow steps 1-2 in the previous instructions to return

        2. Check the box next to Sync Music and make your selections for music and playlists that you would like added to your iPod

        3. Select Apply in the lower right corner of iTunes to apply the changes

     

     

    Sync your iPhone, iPad, or iPod touch with iTunes using USB - Apple Support

     

    If you are still experiencing a content issue on your iPod after syncing, please let us know in further detail about your situation so we can provide continued support. 

     

    Have a great day!