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All replies
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Helpful answers
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Mar 19, 2016 7:40 AM in response to BGO125by pinkstones,Do you have any of the following installed on your computer? If so, uninstall them following the developer's instructions.
- anti-virus programs (AVG, Avast, Avira, Intego, Kaspersky, McAfee, Norton, Sophos, Trusteer, etc.)
- "maintenance" applications (AVG Cleaner, CCleaner, CleanMyMac, CleanMyDrive, MacCleaner, MacKeeper, MemoryCleaner, TuneMyMac, etc.)
All those programs, plus others like it that I didn't name, have been known to compromise performance of Apple computers.
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Mar 19, 2016 7:42 AM in response to BGO125by Lexiepex,Perhaps you can download etrecheck from etrecheck.com
Run it and post the list here.
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Mar 19, 2016 7:43 AM in response to pinkstonesby BGO125,No, I don't use any of these programs. I don't have any anti-virus, security or performance apps installed.
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Mar 19, 2016 7:50 AM in response to Lexiepexby BGO125,I just ran it. Here are the results:
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-19 09:48:53
Download EtreCheck from https://etrecheck.com
Runtime 1:37
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Multiple apps are crashing (safari, email, notes, calendar, etc.)
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.7 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 94
Intel Iris Graphics 6100
Color LCD 2560 x 1600
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 2 days
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.78 GB (135.28 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 6 Apple tasks
[loaded] 144 Apple tasks
[running] 86 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 149 Apple tasks
[running] 94 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[running] com.microsoft.autoupdate.helpertool.plist (2016-02-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-16) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Dropbox Application (/Applications/Dropbox.app)
join.me Launcher Application (~/Library/Application Support/join.me/join.me Launcher.app)
[running] com.getdropbox.dropbox.91872
[loaded] com.microsoft.autoupdate.fba.82912
[loaded] 391 Apple tasks
[running] 212 Apple tasks
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
QuickTime Plugin: 7.7.3 (2016-01-13)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-13)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-18) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2015-04-29) [Support]
Flash Player (2016-03-07) [Support]
Time Machine not configured!
109% mdworker(12)
5% WindowServer
4% com.apple.WebKit.WebContent(13)
3% kernel_task
1% fontd
1.06 GB kernel_task
786 MB com.apple.WebKit.WebContent(13)
205 MB Mail
180 MB Safari
123 MB mdworker(12)
1.60 GB Free RAM
6.40 GB Used RAM (1.14 GB Cached)
364 MB Swap Used
Mar 17, 2016, 02:45:59 PM Self test - passed
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Mar 19, 2016 8:17 AM in response to BGO125by Lexiepex,Am I correct when I say that you did not have a crash since the last startup (two days)?
I suggest following:
> Turn off FileVault, this will take a considerable time
> in SystemPreferences->Users&Groups->LoginItems: remove all entries, with the minus sign: you have to start these apps by hand when you want to run them., and so you avoid having more than one browser running automatically. After this Restart.
> when there is no need for Citrix: uninstall it.
> Some cleaning:
. MacintoshHD->Library->InternetPlug-ins: delete the two AdobePDFViwer plugins: these are not necessary and the standard plugins are better. Also dlete the Googletalkbrowser plugin.
. In Microsoft Office setting turn off "autoupdate"
Now restart again.
After all this and as soon as FileVault is turnoff is ready, reindex Spotlight: Spotlight: How to re-index folders or volumes - Apple Support
this will also take some time (and CPU load)
When ready run again an etrecheck list.
Lex
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Mar 19, 2016 8:22 AM in response to Lexiepexby BGO125,You are correct, I have not had a crash for 2 days. I will try and get back to you. Thanks.
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Mar 19, 2016 10:21 AM in response to Lexiepexby BGO125,OK, I just completed it. Here's the info:
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-19 12:18:04
Download EtreCheck from https://etrecheck.com
Runtime 1:32
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.7 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 94
Intel Iris Graphics 6100
Color LCD 2560 x 1600
OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
disk0s2 (disk0s2) <not mounted> : 250.14 GB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Apple Card Reader
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 6 Apple tasks
[loaded] 151 Apple tasks
[running] 79 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 151 Apple tasks
[running] 92 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-16) [Support]
None
[running] com.etresoft.EtreCheck.143392
[loaded] 397 Apple tasks
[running] 192 Apple tasks
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-18) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
QuickTime Plugin: 7.7.3 (2016-01-13)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-13)
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2015-04-29) [Support]
Flash Player (2016-03-07) [Support]
Time Machine not configured!
8% kernel_task
4% WindowServer
3% hidd
2% fontd
0% Safari
760 MB kernel_task
459 MB softwareupdated
229 MB ocspd
164 MB mds_stores
164 MB com.apple.WebKit.WebContent(2)
2.70 GB Free RAM
5.29 GB Used RAM (1.97 GB Cached)
0 B Swap Used
Mar 19, 2016, 10:42:04 AM Self test - passed
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Mar 19, 2016 10:29 AM in response to BGO125by Lexiepex,Do it again when FileVault is off completely finished.
Still no crash.
How about Citrix?
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Mar 19, 2016 10:56 AM in response to Lexiepexby BGO125,Sorry, I thought I got all the Citrix. It looks like it is gone. The crashes only happen every day or two. FileVault was off. I deleted the remaining Citrix, restarted and reran it. Here is the info:
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-19 12:56:00
Download EtreCheck from https://etrecheck.com
Runtime 1:25
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.7 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 94
Intel Iris Graphics 6100
Color LCD 2560 x 1600
OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (138.36 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 6 Apple tasks
[loaded] 157 Apple tasks
[running] 73 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 157 Apple tasks
[running] 86 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-03-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-16) [Support]
None
[running] com.etresoft.EtreCheck.143392
[loaded] 398 Apple tasks
[running] 189 Apple tasks
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-18) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
QuickTime Plugin: 7.7.3 (2016-01-13)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-13)
WebEx64: 1.0 - SDK 10.6 (2015-04-29) [Support]
Flash Player (2016-03-07) [Support]
Time Machine not configured!
7% WindowServer
2% fontd
2% kernel_task
1% Dock
0% com.apple.WebKit.WebContent
782 MB kernel_task
238 MB mdworker(16)
229 MB mds_stores
205 MB com.apple.WebKit.WebContent
164 MB Finder
2.95 GB Free RAM
5.05 GB Used RAM (1.75 GB Cached)
0 B Swap Used
Mar 19, 2016, 12:34:57 PM Self test - passed
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Mar 19, 2016 10:57 AM in response to BGO125by BGO125,I missed one. Hold on, let me find it and I will rerun.
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Mar 19, 2016 11:04 AM in response to BGO125by BGO125,I'm having difficulty finding this last citrix file "com.citrixonline.GoToMeeting.G2MUpdate.plist" Any suggestions?
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Mar 19, 2016 12:02 PM in response to BGO125by Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
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Mar 19, 2016 1:32 PM in response to BGO125by Lexiepex,In this last one FileVault is off at last (you see that in the Disk Portion).
Citrix: yes one thing left but that is hardly the cause of crashes:
They do not cause issues but can be cleared:
Hold the Alt(option) key and in Finder goto yourname-folder->Library->LaunchAgents and find a file with G2MUpdate in the name: delete that one. There are only very few plists in there.
Then to be clean even more: in MacintoshHD->Library->LaunchAgents delete the ....Adobe.ARM.... plist,
then in MacintoshHD->Library->LaunchDaemons delete the two --Adobe.ARM... plists.
Restart.
Now it is very clean. I would not know what can cause a crash now. Maybe hardware.
After all this, do what Linc asks. Maybe there is an indication what happens, although it will probably take some time before a crash occurs.
Lex
(I return late tomorrow night, 1100 KM)