m00n7urtle
Level 1 (0 points)

Q: iPod Classic crashes iTunes

My iPod Classic will no longer connect to my iTunes.When I plug it in, the iPod shows up on my desktop, but it does not connect to iTunes. In fact, it crashes iTunes. I tried connecting on another computer, and it crashed iTunes on that computer as well. Both machines (iMacs) have the latest OSX 10.11.13. So I got online to see if I could fix the problem. I learned that it could be my iPod has bad sectors. The recommendation as to go into Disk Mode. I did. Now my iPod is stuck in Disk Mode. Please help!!!

iMac, OS X Mavericks (10.9.4)

Posted on Mar 19, 2016 4:40 PM

by Kenichi Watanabe,Solvedanswer
Kenichi Watanabe Kenichi Watanabe
Level 8 (39,278 points)
Mac OS X
A:

If possible, try a different USB docking cable, to rule out faulty cable as the reason for not connecting.

I tried connecting while in disk mode, but nothing happened.

So, when connected in "normal" mode, iTunes crashes.  But if it's in Disk Mode, there is no reaction from iTunes (and it does not crash)?

 

As a test, shut down (power off) the Mac and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  Do a Reset (restart) on the iPod.

 

Learn how to reset your iPod - Apple Support

 

Start up Mac, run iTunes, and connect iPod to a direct USB port on the Mac, by itself.  Try more than one USB port.  You can also connect the iPod in Disk Mode.  Is there any difference from when you tried this previously?

Posted on Apr 5, 2016 11:58 PM

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m00n7urtle

Q: iPod Classic crashes iTunes

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  • Helpful answers

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Apr 5, 2016 11:58 PM in response to m00n7urtle
    Level 8 (39,278 points)
    Mac OS X
    Apr 5, 2016 11:58 PM in response to m00n7urtle

    This problem may be caused by a faulty hard drive in iPod. 

     

    NOTE:  To take the iPod out of Disk Mode, you do a Reset (restart)

     

    Learn how to reset your iPod - Apple Support

     

    What happens when you connect the iPod to your Mac running iTunes, while it is in Disk Mode?

  • by m00n7urtle,

    m00n7urtle m00n7urtle Apr 4, 2016 3:24 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Apr 4, 2016 3:24 PM in response to Kenichi Watanabe

    Hi, thanks for getting back to me. I tried connecting while in disk mode, but nothing happened. I've looked at turingtest2's recommendations, but I can only get to the test and can't find anything about sectors that may be bad. My iPod plays the music that is on it. It just won't connect to iTunes.

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Apr 5, 2016 11:58 PM in response to m00n7urtle
    Level 8 (39,278 points)
    Mac OS X
    Apr 5, 2016 11:58 PM in response to m00n7urtle

    If possible, try a different USB docking cable, to rule out faulty cable as the reason for not connecting.

    I tried connecting while in disk mode, but nothing happened.

    So, when connected in "normal" mode, iTunes crashes.  But if it's in Disk Mode, there is no reaction from iTunes (and it does not crash)?

     

    As a test, shut down (power off) the Mac and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  Do a Reset (restart) on the iPod.

     

    Learn how to reset your iPod - Apple Support

     

    Start up Mac, run iTunes, and connect iPod to a direct USB port on the Mac, by itself.  Try more than one USB port.  You can also connect the iPod in Disk Mode.  Is there any difference from when you tried this previously?

  • by m00n7urtle,

    m00n7urtle m00n7urtle Apr 4, 2016 10:44 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Apr 4, 2016 10:44 PM in response to Kenichi Watanabe

    Okay, I did all that and still not working.

     

    I don't think it is a faulty cable because the iPod shows up on the desk top. It just will not show up in iTunes.

     

    I tried a different USB port. iPod shows up on desk top, but not iTunes.

     

    I even tried to go to Disk Mode while connected to the computer. I got this message:

         iTunes cannot read the contents of the iPod. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings.

     

    How do I get to iPod preferences? I've had to restore the iPod a couple of times before through iTunes, but I have no idea what to do now that I can connect to iTunes.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Apr 4, 2016 10:57 PM in response to m00n7urtle
    Level 8 (39,278 points)
    Mac OS X
    Apr 4, 2016 10:57 PM in response to m00n7urtle

    I even tried to go to Disk Mode while connected to the computer. I got this message...

    Well, that's not "nothing happens"...   iTunes IS recognizing the iPod.  It should appear in iTunes, if you get that message.

     

    The Restore button is on the iPod's Summary settings screen in iTunes.  In the current version of iTunes, the iPod appears as a small device button on the horizontal bar in iTunes.  Here's a screen shot of my iTunes window (upper left corner) with an iPod connected.  The device button is circled in red.

     

    iPod device button copy.png

     

    Click the device button to show the iPod's settings screen in iTunes.  Along the left side (in the sidebar), it should initially have Summary selected under Settings.  The Restore button is to the right.

     

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

  • by turingtest2,

    turingtest2 turingtest2 Apr 5, 2016 7:51 AM in response to m00n7urtle
    Level 10 (86,862 points)
    Apple TV
    Apr 5, 2016 7:51 AM in response to m00n7urtle

    See Re: Corrupt iPod classic. What are the HDD stats?

     

    tt2

  • by m00n7urtle,

    m00n7urtle m00n7urtle Apr 5, 2016 11:57 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Apr 5, 2016 11:57 PM in response to Kenichi Watanabe

    I got it.

     

    While I was connecting, I went to Disk Mode. That's when I got the message. When I replied to you about the message, I didn't realize that iTunes had finally recognized the iPod. So I restored the iPod, and it is now working.

     

    Thanks so much. I really thought it was a lost cause.

     

    J. Eric