I rented a movie on iTunes and it won't download and when I check my downloads it's not there

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norbergk Author

Level 1

20 points

I rented a movie on iTunes and it won't download and when I check my downloads it's not there

then when I click to rent it again it just says that it's already been rented and can't download.

iPhone 6, iOS 9.2.1

Posted on Mar 19, 2016 9:45 PM

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Answer 1

Top-ranking reply

itunes999

Level 3

633 points

Mar 20, 2016 1:06 AM in response to norbergk

You can refer the below article for the information on rental movies in iTunes Store.

About renting movies from the iTunes Store - Apple Support

You can contact iTunes Chat Support - They will be able to resolve the issue. Please refer the below link for iTunes Chat Support \\

https://www.apple.com/ca/support/itunes/contact/

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Answer 2

norbergk Author

Level 1

20 points

Mar 20, 2016 1:27 AM in response to itunes999

WWell I would do that but when try to go to the help section it only gives me the option to email someone or set up an appointment at a store.

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Answer 3

norbergk Author

Level 1

20 points

Mar 20, 2016 1:56 AM in response to itunes999

AAsk, when I go to the rentals app it shows that I rented the movie but it won't download.

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Answer 4

itunes999

Level 3

633 points

Mar 20, 2016 2:24 PM in response to norbergk

When you open the link https://www.apple.com/ca/support/itunes/contact/ Click on Contact iTunes Store Support

Choose a topic with all iTunes Stores issues in the block you can see in that : Select Connecting & Downloading Then Select Movie rentals download or playback. After this you will get the below screen-shot. In that Select Chat

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Answer 5

norbergk Author

Level 1

20 points

Mar 20, 2016 2:27 PM in response to itunes999

Maybe it was the wifi I was on or something because it's downloading now. I guess it was too late for the chat to be working or something because I did t have the option to chat with anyone. Thank you for your help

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Answer 6

itunes999

Level 3

633 points

Mar 21, 2016 12:42 AM in response to norbergk

You're welcome.

For your future reference you can have the Support link !!

Have a nice day.

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