Eddie Hart

Q: AT4 sound goes out when selecting movies on Netflix and HBO apps

IM having bit of problem. I have the new Apple TV 4 and the sound goes out when trying to watch a movie in the Netflix app or HBO app. I feel like something is wrong because when I go back to the home screen there is sound when selecting, but then when I pick a movie specifically on Netflix or HBO the sound goes out. Help!

Posted on Mar 19, 2016 11:20 PM

Close

Q: AT4 sound goes out when selecting movies on Netflix and HBO apps

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Mar 21, 2016 11:21 AM in response to Eddie Hart
    Community Specialists
    Mar 21, 2016 11:21 AM in response to Eddie Hart

    Hi Eddie Hart,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are having an issue with sound dropping out while watching video on a couple of different streaming video apps on your Apple TV. To begin troubleshooting this situation, I would recommend reading over and working through the steps located in the following article. 

     

    I understand that these steps were written if you are not experiencing any sound at all, but I still believe the steps may be relevant in your situation as well. 

     

    If you hear static or don't hear any sound on your Apple TV

    Get help with surround sound. For other issues, use these steps and check the audio after each step:

    1. Unplug both ends of your HDMI cable. Then firmly plug them back in.
    2. Turn off your TV and receiver (if you use one). Unplug your Apple TV from power, then plug it back in. Turn your receiver and TV back on.
    3. Connect your Apple TV directly to your TV instead of using a receiver or HDMI switch, since the issue might be with your receiver or switch.
    4. On your Apple TV, select Settings > Audio & Video.
    5. Make sure Audio Out is set to Apple TV.
    6. Change the Audio Mode from Auto to 16 bit.
    7. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off. 

    If there's no sound when you navigate the menu, choose Settings > Audio & Video and make sure that Sound Effects and Music is on.

     

    Get help with audio, video, or power on Apple TV - Apple Support

     

    Best!