Iphone 6s intermittent sound problems - and then weird

Question

Level 1

0 points

Iphone 6s intermittent sound problems - and then weird

Hi all -

Having used the Iphone 6 for some time with zero issues, I bought an early Iphone 6s in October 2015 and gave the 6 to my wife -

I noticed quite early on that sometimes (and for no apparent reason) the sound would not work (eg - on Youtube / Facebook / Tune in Radio etc) and then when a message arrived, the sound played seemed to be pixelated / half speed / distorted, and ring tone would either not work or be also distorted..

A reset of the phone seemed to help solve, but now it is bugging me - I have finally been able to record this problem on video - videos below - Does any one know why this is happening - (It has happened with all incarnations of IOS9)

It never happened with the 6, and I am wondering if it is an early 6S issue as I cannot find my about similar issues online.

https://www.youtube.com/watch?v=TZT8AjgMqtA&feature=youtu.be

iPhone 6s, iOS 9.2.1, null

Posted on Mar 20, 2016 3:45 AM

Reply

Answer 1

jason269

Community Specialist

Mar 21, 2016 2:08 PM in response to lordgaz

Hi, lordgaz.

Thanks for the detailed explanation of the issue and video. Since the sound issue seems to be intermittent it may be difficult to troubleshoot. However, let's start with going through the troubleshooting steps in the article below. This also may include reaching out to us via phone for further assistance.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Thank you for visiting Apple Support Communities.

Cheers

Reply