HT203977: How to back up your iPhone, iPad, and iPod touch

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yipwh
Level 1 (4 points)

Q: iTunes could not backup iPhone because iPhone is disconnected

Hi Apple,

]When i tried to backup my iPhone to my iTunes, it showed this message "iTunes could not backup iPhone because iPhone is disconnected " how should i solve this problem?

iPhone 6, iOS 9.2.1

Posted on Mar 19, 2016 11:51 PM

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yipwh

Q: iTunes could not backup iPhone because iPhone is disconnected

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Mar 21, 2016 11:33 AM in response to yipwh
    Community Specialists
    Mar 21, 2016 11:33 AM in response to yipwh

    Hello yipwh, 

     

    Thanks for using the Apple Support Communities!

     

    I understand that you have not been able to successfully back up your iPhone with iTunes recently. We know that situations like this can be frustrating, but we are here to help. 

     

    To begin troubleshooting, I suggest reading over and working through the suggest steps outlined in the following article. 

     

    If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support

     

    Cheers!

  • by Macsterguy,Helpful

    Macsterguy Macsterguy May 16, 2016 9:50 AM in response to yipwh
    Level 1 (114 points)
    iOS Apps
    May 16, 2016 9:50 AM in response to yipwh

    I am truly tired of this "iPhone backup disconnect" problem... It's been going on for a very long time. Maybe years... I have done all the troubleshooting there is to do to many times to count and the only thing that helps is rebooting the mac and phone. Over and over and over again... I maintain over 20 macs & I don't know how many iPhones and iPads in my business and for my family. I don't think this is me... This is for Apple to fix not users.