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Helpful answers
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Mar 26, 2016 9:46 AM in response to emilyrmcpby severy,★HelpfulHi!
I did the latest update to 10.11.4 last night and I have a MacBook Pro (Retina, 13-inch, Late 2013) but I have similar problems except I get two letters instead of one for example: e is ew, s = ds & d= ds, 2= 23 3= 23, c = cx x=cx very frustrating!! Also nothing has fixed this for me either!
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May 10, 2016 2:03 AM in response to emilyrmcpby L1ndja,I am having this frustrating problem too!
I cleaned my macbook pro mid-2012 13" and installed an SSD. But once i rebooted it some of the keys were not working.
I've had this going on ever since... The followign keys dont work:149
r i o ]
g l
.
top arrow, lower arrow
Listed them based on their position. But i can see a connect with yours and if u look at the membrane connection u see that 9 is connected to i,o,l, and .
I suspected that the keyboard ribbon cable may have been damaged, but now i am not sure whats going on..
Have you had it fixed or did u find any solution??Also: my g-key is sometimes working and in fact if i press the fn-key i get a g for some reason.. also as of today, when i press f, i get fg
same with d - i get dg dg and sgsgs and agaga
Any help would be greatly appreciated. -
May 12, 2016 5:18 AM in response to emilyrmcpby Vslow,What is this?
Today some of my MacBook Pro Retina 13-inch Late 2013 keys stopped working too. "9", "o", "l", ".", "\", "arrow up" and "arrow down".
Same keys!
And I didn't spill anything or whatever. What is this, Apple?
Pretty sure it is hardware problem, cause in Bootcamp Windows keys doesn't work either. And any mac repair is so expensive!
I think this is an example of bad engineering.
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Aug 15, 2016 11:53 PM in response to Vslowby Judikz,★HelpfulDid anyone find a fix for this????? I just started having the same problem but with 7, u, j, m, and ;
When I use the keyboard viewer, or hold the keys long enough in textedit, I get strange things. "J" turns the keyboard into all symbols or types a triangle followed by a heiroglyph. "M" minimizes any open window or types a bold italic z. "U" turns the keyboard un viwer to caps and types a q. ";" changes the volume or types -/ and 7 shows as 789 on the viewer but types 12345.
Please help!!!!!!!
If so many people have the same problem, maybe apple should help.
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Aug 22, 2016 1:07 PM in response to emilyrmcpby JosueMikado,I had the same issue too. Here's how I solved it.
For starters Apple support will tell you this is a hardware problem. That is correct, but its not a difficult one to solve. I tried the PRAM reset and also the SMC reset. Neither did anything. Apple recommended I go in to their genius bar to fix it. I live way too far away from the nearest store so that was too expensive. Instead, I read up online and decided to buy a pentalobe/5 star screwdriver along with a multi-tip screwdriver kit. I opened my case (warning don't do this if you are still under warranty---apple may void your warranty if you leave visible damage from removing screws) and made sure to push every cord in its socket firmly. I then unscrewed, lifted up, and blew out dust from under my battery. I put all my screws back in, and VOILA! all my keys are working again. Apparently a small drop (even if its in a case/bag) can dislodge the cables or put too much pressure on them.
If you can't do any of the above, please just use a bluetooth keyboard until you can meet with the genius bar.
Hope this helps!
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Aug 25, 2016 8:20 AM in response to emilyrmcpby Poppycat8119,Hi.
Its the same with me, my capital locks and number 2 key don't work some of the time. The capital locks has had some troubles since i purchased my macbook air, but now other keys are not responding.
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Aug 26, 2016 11:12 AM in response to Judikzby TheBrightSkys,I am having this same exact problem. Keys 7, u, j and m all have stopped working on my external Apple keyboard. My cat had been sleeping on this keyboard on and off for over a couple months and then I found it no longer worked. It is strange that just 7, u, j, m have stopped working. There must be a related issue.
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Aug 30, 2016 7:14 AM in response to TheBrightSkysby Judikz,I just had to have my keyboard and logic board replaced for the 7, u, j, m, ; and \ keys not working....
There seemed to be no other options but if many users are having the same keys go it seems like an Apple problem. Speak with them nicely and you may get a one-time customer service/appreciation freebie, even if beyond warranty, etc. It took 10 days for the parts to arrive at my local Apple repairer, but they gave me a loaner with my harddrive in-between.
I received excellent service on this issue from Apple and my local shop. It still *****, but it how it is.
Good luck to everyone, I am not sure what else may work. Mine was a built-in keyboard, but my external still worked.
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Aug 30, 2016 7:16 AM in response to JosueMikadoby Judikz,You likely have an older MacBook with screws? The newer ones can't be opened up, something that frustrates us old Mac-users who used to be able to open up any machine and fix it yourself. Glad it worked for you, but the news ones don't even have a battery you can access! Also watch out for the batteries on older models, they can overheat, melt and set your house on fire (almost happened to me with my old macbook).
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Aug 30, 2016 7:19 AM in response to Judikzby Judikz,As posted below, I fixed this with a new keyboard and logic board.
Good luck!!!!!!!