MacBook Pro Shutting down

Question

Level 1

19 points

MacBook Pro Shutting down

2015 MacBook Pro is shutting down several times a day. Upon reboot a screen comes up with what looks like info related to possible kernel panic. Any ideas? Running 10.10.5

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Mar 20, 2016 10:49 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Mar 20, 2016 11:16 AM in response to Bill Adams

Use these instructions to see if your MBP had a kernel panic, and if so, log and post it:

https://support.apple.com/en-us/HT201753

Ciao.

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Answer 2

Linc Davis

Level 10

209,739 points

Mar 20, 2016 11:23 AM in response to Bill Adams

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 3

Bill Adams Author

Level 1

19 points

Mar 20, 2016 1:31 PM in response to Linc Davis

I went to user library/logs/diagnostic and all I got was a page full of Applicationmanager macbook crash. It is my wife's laptop so I am getting it when I can. Also plug-in container 2 shows up.

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Answer 4

Linc Davis

Level 10

209,739 points

Mar 20, 2016 1:28 PM in response to Bill Adams

I went to user library/logs/diagnostic

That's not what I suggested. Please see the instructions in my first comment.

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Answer 5

Bill Adams Author

Level 1

19 points

Mar 20, 2016 1:45 PM in response to Linc Davis

I will do as you said shortly. Thank you. I did as you said on my laptop and nothing showed up so I will try on hers when I get it.

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Answer 6

Bill Adams Author

Level 1

19 points

Mar 20, 2016 2:10 PM in response to Bill Adams

Here is what I got under the first Kernel.

*** Panic Report ***

panic(cpu 3 caller 0xffffff800276aad5): "zalloc: zone map exhausted while allocating from zone kalloc.64, likely due to memory leak in zone kalloc.128 (1872289792 total bytes, 14627257 elements allocated)"@/SourceCache/xnu/xnu-2782.50.1/osfmk/kern/zalloc.c:2521

Backtrace (CPU 3), Frame : Return Address

0xffffff810d863770 : 0xffffff800272ad21

0xffffff810d8637f0 : 0xffffff800276aad5

0xffffff810d863920 : 0xffffff8002733581

0xffffff810d863950 : 0xffffff8002c5be43

0xffffff810d863990 : 0xffffff8002c5e957

0xffffff810d8639c0 : 0xffffff8002ce920c

0xffffff810d863a30 : 0xffffff8002ce8d52

0xffffff810d863a90 : 0xffffff7f84861399

0xffffff810d863ab0 : 0xffffff7f848611e9

0xffffff810d863ae0 : 0xffffff7f8486117d

0xffffff810d863b10 : 0xffffff7f8485062b

0xffffff810d863b30 : 0xffffff7f8487b34a

0xffffff810d863bc0 : 0xffffff7f84753a68

0xffffff810d863c00 : 0xffffff7f84762b95

0xffffff810d863c30 : 0xffffff7f84754479

0xffffff810d863c50 : 0xffffff7f84833608

0xffffff810d863c70 : 0xffffff7f847542dc

0xffffff810d863ca0 : 0xffffff7f847626a1

0xffffff810d863d00 : 0xffffff8002cb6631

0xffffff810d863d50 : 0xffffff8002cfde62

0xffffff810d863dc0 : 0xffffff80027e17de

0xffffff810d863e10 : 0xffffff800272ef8c

0xffffff810d863e40 : 0xffffff80027139f3

0xffffff810d863e90 : 0xffffff800272429d

0xffffff810d863f10 : 0xffffff800280231a

0xffffff810d863fb0 : 0xffffff80028344c6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000->0xffffff7f847a6fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

com.apple.driver.AppleIntelBDWGraphics(10.0.6)[909B59E7-BDA4-32A9-8B27-473BC23F 0F64]@0xffffff7f8482f000->0xffffff7f848a7fff

dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f836b6000

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000

BSD process name corresponding to current thread: plugin-container

Mac OS version:

14F1605

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x0000000002400000

Kernel text base: 0xffffff8002600000

__HIB text base: 0xffffff8002500000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 1698883998256373

vm objects:124860240

vm object hash entri:17578040

VM map entries:38885280

pv_list:19365888

vm pages:130303424

kalloc.16:230833152

kalloc.32:3584448

kalloc.64:491545152

kalloc.128:1872289792

kalloc.256:33726464

kalloc.512:127205376

kalloc.1024:7471104

kalloc.2048:7139328

kalloc.4096:14471168

kalloc.8192:13983744

mem_obj_control:8087904

wait queue links:1199736

ipc ports:7452640

threads:1369872

vnodes:31705680

namecache:13619040

HFS node:43336016

HFS fork:16584704

cluster_write:9378368

decmpfs_cnode:6306048

buf.8192:5169152

ubc_info zone:11396176

vnode pager structur:5167160

compressor_pager:22700032

compressor_segment:5816880

Kernel Stacks:2195456

PageTables:171171840

Kalloc.Large:66619484

Backtrace suspected of leaking: (outstanding bytes: 22912)

0xffffff800276aed6

0xffffff8002733581

0xffffff8002c5be43

0xffffff7f84872463

0xffffff7f84872520

0xffffff7f8487b290

0xffffff7f8487b336

0xffffff7f84753a68

0xffffff7f84762b95

0xffffff7f84754479

0xffffff7f84833608

0xffffff7f847542dc

0xffffff7f847626a1

0xffffff8002cb6631

0xffffff8002cfde62