Courtney99G
Level 1 (4 points)

Q: When I'm on the phone, people say I sound really distant and can't hear me but when I put them on loudspeaker they can hear me perfectly fine. Is it the microphone?

When I'm on the phone people tell me that I sound really distant and they cannot hear me. But when I put them on loudspeaker they can hear me perfectly fine! Is it the microphone that needs fixing? How much?

iPhone 6, iOS 9.2.1

Posted on Mar 20, 2016 2:59 PM

by Ferd II,Apple recommended
Ferd II Ferd II
Level 7 (28,586 points)
Applications
A:

Courney,

 

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support should help you troubleshoot this issue.

SmallWings.png

Posted on Mar 20, 2016 3:05 PM

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Courtney99G

Q: When I'm on the phone, people say I sound really distant and can't hear me but when I put them on loudspeaker they can hear me per ... more

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  • Helpful answers

  • by Ferd II,Apple recommended

    Ferd II Ferd II Mar 20, 2016 3:05 PM in response to Courtney99G
    Level 7 (28,586 points)
    Applications
    Mar 20, 2016 3:05 PM in response to Courtney99G

    Courney,

     

    Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support should help you troubleshoot this issue.

    SmallWings.png

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Mar 21, 2016 12:24 PM in response to Courtney99G
    Level 9 (59,793 points)
    iPhone
    Mar 21, 2016 12:24 PM in response to Courtney99G

    Do you have a case on the phone? Is it one designed for that particular model of the phone? It sounds like it is covering the microphone, or the secondary noise cancelling microphone. Try resetting the device. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The device will reboot. Check after this.

  • by Courtney99G,

    Courtney99G Courtney99G Mar 21, 2016 12:26 PM in response to ChrisJ4203
    Level 1 (4 points)
    Mar 21, 2016 12:26 PM in response to ChrisJ4203

    Yes, I have a case on my phone that is designed for the model. When I don't have a case on they can't hear me either. I think my microphone might need replacing as I've tried restarting all settings and the phone. Do you have an idea of how much it will cost me?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 21, 2016 2:48 PM in response to Courtney99G
    Level 9 (59,793 points)
    iPhone
    Mar 21, 2016 2:48 PM in response to Courtney99G

    Did you try the steps in the support document that Ferd II provided? If so, then make an appointment at the Genius Bar of the nearest Apple Store. I believe for a microphone issue they may replace the device. Once Apple has examined the device, they will provide you with your options.

  • by GrimRhythm,

    GrimRhythm GrimRhythm Mar 27, 2016 8:15 AM in response to Courtney99G
    Level 1 (4 points)
    Mar 27, 2016 8:15 AM in response to Courtney99G

    I had this problem today too and just figured out the problem. Thanks to the link provided here, I learned that speaker mode uses a different mic, leading me to examine the mic on the bottom. It was packed full of some substance (maybe dirt and grime from frequent use.) I cleaned it out carefully with a thumb tack and the issue is resolved.