HT201400: If you can’t connect to the iTunes Store

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JDY425

Level 1 (1 points)

Q: Cannot connect to ITunes on Apple TV 4

I Just purchased the Apple TV 4 and was attempting to set it up but have been unable to login to the ITunes Store. I checked my Apple ID on the Apple ID page and i was able to get into that with not problem.

Posted on Mar 20, 2016 4:42 PM

I have this question too

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by Winston Churchill,

Winston Churchill Mar 21, 2016 4:26 AM in response to JDY425
Level 10 (103,341 points)

Apple TV

Mar 21, 2016 4:26 AM in response to JDY425

Has it connected to your home network properly, what is the IP address used by the Apple TV
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by JDY425,

JDY425 Mar 21, 2016 4:27 PM in response to Winston Churchill
Level 1 (1 points)

Mar 21, 2016 4:27 PM in response to Winston Churchill

I Thought it did since it has an IP address and good signal strength, but it states in the bottom left of the screen choose a different network or configure advanced wi-fi settings. Not sure if that is there because the wi-fi network is highlighted by the cursor?
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by Winston Churchill,

Winston Churchill Mar 21, 2016 4:29 PM in response to JDY425
Level 10 (103,341 points)

Apple TV

Mar 21, 2016 4:29 PM in response to JDY425

What IP does it have?
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by JDY425,

JDY425 Mar 21, 2016 4:36 PM in response to Winston Churchill
Level 1 (1 points)

Mar 21, 2016 4:36 PM in response to Winston Churchill

192.168.1.172
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by Winston Churchill,

Winston Churchill Mar 21, 2016 4:39 PM in response to JDY425
Level 10 (103,341 points)

Apple TV

Mar 21, 2016 4:39 PM in response to JDY425

OK, that looks good to me.

Are your location settings correct
Are you using the store in your locationn
Are you using DNS settings provided by your ISP.
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by JDY425,

JDY425 Mar 21, 2016 4:52 PM in response to Winston Churchill
Level 1 (1 points)

Mar 21, 2016 4:52 PM in response to Winston Churchill

problem solved there was an update that I just installed and it took care of the location issue. Thank you of the help!
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HT201400: If you can’t connect to the iTunes Store

Q: Cannot connect to ITunes on Apple TV 4

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by Winston Churchill,

by JDY425,

by Winston Churchill,

by JDY425,

by Winston Churchill,

by JDY425,

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