Since upgrading to El Capitan the mail app does not see new messages when manually requested. I have to quit the mail app and then restart the app. Any ideas on why this is happening? I know I have mail, but the app does not see it. I am running OS X 10.11.3 and Mail Version 9.2 (3112)
Thanks
iMac (27-inch Mid 2011), Mac OS X (10.7.5)
Hi saltykb,
Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iMac. If you continue to have issues with Mail not fetching new mail without relaunching, you may find the information and troubleshooting steps outlined in the following articles helpful:
If you can’t send or receive email on your Mac - Apple Support
Mail (El Capitan): If you can’t receive messages
Mail (El Capitan): If a mailbox is offline
Use Mail Connection Doctor - Apple Support
Regards
I have the same problem. Running OS X 10.11.4. Apple Mail configured to use a standard IMAP account (GoDaddy).
Symptoms:
- New messages arrive (a copy is always sent to Gmail as a backup). Apple Mail does not show new messages. Refresh action does not retrieve new messages. Only Quit / Restart Mail will retrieve new messages.
- New messages do appear in Apple Mail - I can see the notification banner in the upper right corner. When I activate Apple Mail window, the new messages can be seen and then quickly disappears. Refresh does not retrieve the message. Quit / Restart does.
Can not get new mail without quitting and then restarting mail
