Q: Can not get new mail without quitting and then restarting mail
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Mar 22, 2016 12:38 PMby brenden dv,Hi saltykb,
Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iMac. If you continue to have issues with Mail not fetching new mail without relaunching, you may find the information and troubleshooting steps outlined in the following articles helpful:
If you can’t send or receive email on your Mac - Apple Support
Mail (El Capitan): If you can’t receive messages
Mail (El Capitan): If a mailbox is offline
Use Mail Connection Doctor - Apple Support
Regards
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Mar 29, 2016 10:57 AMby GP7200,I have the same problem. Running OS X 10.11.4. Apple Mail configured to use a standard IMAP account (GoDaddy).
Symptoms:
- New messages arrive (a copy is always sent to Gmail as a backup). Apple Mail does not show new messages. Refresh action does not retrieve new messages. Only Quit / Restart Mail will retrieve new messages.
- New messages do appear in Apple Mail - I can see the notification banner in the upper right corner. When I activate Apple Mail window, the new messages can be seen and then quickly disappears. Refresh does not retrieve the message. Quit / Restart does.
