mit1020

Q: Optimize iPhone Storage ruined my phone?

So about when iOS 9 was released, I got a notification on my phone about optimizing storage. I fell for it by hitting optimize or whatever it was. Now I cant download those photos to my computer. I can't retrieve the 4gb of photos to my iPhone. I have 4+ gb available in my storage. Someone please help I've had to delete a lot of my apps!!

iPhone 6, iOS 9.2.1

Posted on Mar 21, 2016 10:06 AM

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Q: Optimize iPhone Storage ruined my phone?

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  • by FoxFifth,

    FoxFifth FoxFifth Mar 21, 2016 10:43 AM in response to mit1020
    Level 7 (25,878 points)
    iPhone
    Mar 21, 2016 10:43 AM in response to mit1020

    One option would be to download the photos directly to your computer from iCloud. You can use your computer and log in to https://www.icloud.com/ and go to the Photos app there and select the photos that you want to download.

     

    Also, it isn't clear from you original post but have you gone to Settings > iCloud > Photos and turned on "Download and Keep Originals" after you made space available on your phone?

  • by mit1020,

    mit1020 mit1020 Mar 21, 2016 11:20 AM in response to FoxFifth
    Level 1 (0 points)
    Mar 21, 2016 11:20 AM in response to FoxFifth

    I've tried the iCloud.com. It sends it in weird places and is really confusing. About the downloading to phone, I have enough space to download the picture, but it tells me I dont

  • by Mr. Apple101,

    Mr. Apple101 Mr. Apple101 Mar 21, 2016 1:10 PM in response to mit1020
    Level 1 (134 points)
    Mar 21, 2016 1:10 PM in response to mit1020

    Hello mit1020,

     

    There are a couple of ways you could get them back. First option, setup the iCloud Photo Library on your computer and have it download the originals. This can be done on a Mac runnig Yosemite or later, and even on a PC.

     

    iCloud Photo Library FAQ - Apple Support

    Set up and use iCloud Photo Library on your Windows PC - Apple Support

     

    The second option, could be to download some of the images from iCloud Photos. The delete the from iCloud so there is not as much to download on the iPhone. Better yet, if you can free up additional space on your iPhone that may allow everything to download. I know the options for removing iPhone data can be limited though.

     

    Big important disclaimer, don't delete images off the cloud until you know there is a copy of it elsewhere.