addison426

Q: I have run into a few websites recently with concerning pop ups (saying things like my hard drive would be deleted). Is there any action I should take or anything I should do to prevent this from happening again?

I was on a website trying to get a coloring picture for a class I teach and I encountered pop ups. Later I was on a website looking at quotes and I encountered more pop ups.

MacBook Air

Posted on Mar 21, 2016 11:49 AM

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Q: I have run into a few websites recently with concerning pop ups (saying things like my hard drive would be deleted). Is there any ... more

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  • by thunderzzz,Apple recommended

    thunderzzz thunderzzz Mar 21, 2016 11:51 AM in response to addison426
    Level 6 (8,379 points)
    Notebooks
    Mar 21, 2016 11:51 AM in response to addison426

    It is a scam.

    1. Force Quit Safari .

      Press command + option + esc keys together at the same time.

      When Force Quit window appears, select  Safari .  Press Force Quit button at the bottom of the window.   

    2. Relaunch Safari holding down the shift key.

    3. Go to Safari / Preferences / Security /Privacy

          Cookies and website data:

      Click “Details” button.

      Remove the cookie related to this, if there is one.

    4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

    You can also find some info here:

    http://www.adwaremedic.com/kb/scampopups.php

  • by Linc Davis,

    Linc Davis Linc Davis Mar 21, 2016 12:16 PM in response to addison426
    Level 10 (208,037 points)
    Applications
    Mar 21, 2016 12:16 PM in response to addison426

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

    1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

    You will lose the state of other open tabs and windows. Either Step 2, Step 3, or Step 4 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

    2. If there is a checkbox in the popup marked

              Don't show more alerts from this web page

    check it, then close the popup.

    3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

    4. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript.

    After closing the malicious page, select from the menu bar

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.

  • by Eric Root,

    Eric Root Eric Root Mar 21, 2016 5:17 PM in response to addison426
    Level 9 (74,160 points)
    iTunes
    Mar 21, 2016 5:17 PM in response to addison426