Is Clampi virus real?

Question

Level 1

1 points

Is Clampi virus real?

My computer froze and a window with a warning popped about a security violation with an error code and a phone number to call. I called the number and was put in touch with My Tech Bay. They said I had the Clampi virus and showed me that it was in my system. They accessed my computer remotely and fixed everything. I bought a year of support they said was an Apple warranty extension. Now I'm wondering if it was all legit. My computer was stuck and it now works fine, BUT....

Mac mini (Late 2014), OS X Yosemite (10.10.5)

Posted on Mar 21, 2016 4:16 PM

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Answer 1

stedman1

Level 10

264,400 points

Mar 21, 2016 4:22 PM in response to steben23

Sorry, but you have been scammed.

Contact your bank to determine steps to deal with the fraud.

Restore your computer with a backup that predates the intrusion by the criminals.

Change ALL passwords for any account that may have been accessed from that computer.

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Answer 2

stedman1

Level 10

264,400 points

Mar 21, 2016 4:24 PM in response to steben23

For future reference if you see one of these bogus messages:

Force quit Safari, then restart Safari while holding the shift key.

Phony "tech support" / "ransomware" popups and web pages

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Answer 3

DRM0001

Level 1

4 points

Dec 18, 2016 3:27 AM in response to steben23

I had this last night I received a message on my pc saying that my Mac had been compromised and would be locked if I didn't ring a toll free number within 5 minutes. The number rang out and I was talked through how they would fix my pc by loading anti virus software for a fee. They took my payment details but it failed to go through. s this is a scam I will be cancelling this payment and changing my passwords.

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Answer 4

stedman1

Level 10

264,400 points

Dec 18, 2016 3:32 AM in response to DRM0001

Yes, it is a scam. If you permitted the criminals to access your computer, consider it compromised, and take steps to restore it using a backup that predates the intrusion. If you used a bank/credit card, consider it compromised as well. Contact your bank for steps to deal with the replacement of the cards.

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