Kernel Panic in new Macbook Pro 13 Retina (Early 2015 model)
Hello,
I have just bought in Feb 2016 a new macbook pro replacing my 2013 one. I now have kernel panic regularly. Below is an example log (I don;t know how to read it). I have tried to follow teh online apple guides to troubleshoot for each step short of dismantling teh computer to check RAM (no idea how to do this). Can anyone identify the cause by reading the log below?
Thanks so much all for your time. Super frustrated as it is 6 weeks old!!
Cheers
Richard
Anonymous UUID: 86B37C32-D353-94B9-93DD-989DF6297152
Mon Mar 21 22:55:44 2016
*** Panic Report ***
panic(cpu 1 caller 0xffffff800cdd255a): Kernel trap at 0xffffff7f8f17cfec, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000001105af000, CR3: 0x000000025b38f01c, CR4: 0x00000000003627e0
RAX: 0x01010101c0d140a9, RBX: 0x00000000e00002bc, RCX: 0x00000000000003fe, RDX: 0x000000000000000a
RSP: 0xffffff91182e37c0, RBP: 0xffffff91182e3800, RSI: 0x0000000000000002, RDI: 0xffffff80de00d000
R8: 0xffffff8029a0c600, R9: 0xffffff91182e3a00, R10: 0xffffff7f8dfcb8d0, R11: 0xffffff91182e3b98
R12: 0xffffff80de00d000, R13: 0xffffff801e4ac2c8, R14: 0xffffff80de018000, R15: 0xffffff8029a0c600
RFL: 0x0000000000010246, RIP: 0xffffff7f8f17cfec, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001105af000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0
Backtrace (CPU 1), Frame : Return Address
0xffffff810e96ddf0 : 0xffffff800ccdf792
0xffffff810e96de70 : 0xffffff800cdd255a
0xffffff810e96e050 : 0xffffff800cdf0233
0xffffff810e96e070 : 0xffffff7f8f17cfec
0xffffff91182e3800 : 0xffffff7f8f190af0
0xffffff91182e38a0 : 0xffffff7f8f1910a9
0xffffff91182e38c0 : 0xffffff800d2b537e
0xffffff91182e3900 : 0xffffff7f8f191114
0xffffff91182e3950 : 0xffffff7f8f145ce2
0xffffff91182e3970 : 0xffffff7f8f145bd8
0xffffff91182e39b0 : 0xffffff7f8f145e24
0xffffff91182e3a30 : 0xffffff800d2b537e
0xffffff91182e3a70 : 0xffffff7f8f5b5952
0xffffff91182e3ac0 : 0xffffff7f8f145bd8
0xffffff91182e3b00 : 0xffffff7f8f145e24
0xffffff91182e3b80 : 0xffffff7f8f145579
0xffffff91182e3be0 : 0xffffff800d2e1777
0xffffff91182e3d20 : 0xffffff800cd9be20
0xffffff91182e3e30 : 0xffffff800cce3ef3
0xffffff91182e3e60 : 0xffffff800ccc78a8
0xffffff91182e3ea0 : 0xffffff800ccd72e5
0xffffff91182e3f10 : 0xffffff800cdbcd2a
0xffffff91182e3fb0 : 0xffffff800cdf0a56
Kernel Extensions in backtrace:
com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8f144000->0xffffff7f8f14afff
com.apple.driver.AppleIntelBDWGraphicsFramebuffer(10.1.2)[43A28CBD-5DDC-3E44-B0 A0-4312DBFBA30C]@0xffffff7f8f14b000->0xffffff7f8f1a0fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f8d52c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f8dbe5000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.1)[9B36322F-2685-3BDD-9734-9BCC39A0AF9 4]@0xffffff7f8f0ca000
dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffff ff7f8df0f000
dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8f144000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f8dfa7000
com.apple.driver.AppleGraphicsDevicePolicy(3.7.7)[8EA77EA5-107F-348D-A761-A291D 667920E]@0xffffff7f8f5b0000->0xffffff7f8f5b7fff
dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f8f58c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f8dbe5000
dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f8d52c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f8dfa7000
dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8f144000
BSD process name corresponding to current thread: displaypolicyd
Mac OS version:
15D21
Kernel version:
Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64
Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C
Kernel slide: 0x000000000ca00000
Kernel text base: 0xffffff800cc00000
__HIB text base: 0xffffff800cb00000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 725761387437
last loaded kext at 623026913858: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 (addr 0xffffff7f8f74d000, size 28672)
last unloaded kext at 105947400236: com.apple.driver.AppleIntelLpssI2C 2.0.59 (addr 0xffffff7f8f06f000, size 36864)
loaded kexts:
com.apple.driver.AppleHSBluetoothDriver 86
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.22
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelBDWGraphics 10.1.2
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AppleBacklight 170.8.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.41.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.IOBluetoothHIDDriver 4.4.3f4
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 205.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.10
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 41.7
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 41.7
com.apple.driver.AppleIntelLpssSpiController 2.0.59
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.driver.AppleIntelLpssGspi 2.0.59
com.apple.driver.AppleIntelLpssDmac 2.0.59
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
MacBook Pro with Retina display, OS X El Capitan (10.11.3)