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Hello Support Team, I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (internet connection is still good in this case). ID apple

Hello Support Team,


I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (internet connection is still good in this case). ID apple & password are still loggin/logout by using iTune software.


@VietNam Country

Cheers,

Truc

iPad 2, iOS 9.2.1

Posted on Mar 21, 2016 8:09 PM

Reply
15 replies

Mar 22, 2016 2:34 PM in response to bonsai_zen

After installing software IOS 9.3, It could not be activated, I tried all the suggestions and none solve the problem. This morning i went to the Apple store in Aventura , FL

They were unable to activate my IPad nor restore it..

My IPad is now not working at all and is useless.

I was told that before updating I agreed to the terms and conditions, I did so

I had an IPad working perfectly before updating and now It is garbage.

My advice is dont update and think twice before buying an other Apple product.

.

Mar 23, 2016 1:09 PM in response to andre154

I had same issue 2 days ago but 2 things I tried and it worked.


1. login iCloud and remove my iPad from find my iPhone.

2. Downloaded latest iTunes Software and restored iPad.


in order to restore you can

1. Shut it down.

2. Start Latest Itunes on you MAC/PC

3. Place 30 pin connect into iPad and press HOME button unless you see sign of "ITune Connect" on your ipad.

4. Let iTtunes download software update for you

5. Restore your iPad as new or from older backup.

6. I ended up restoring as New iPad


After that iPad worked fine and upgrade with 9.3 Os too.

Mar 23, 2016 1:49 PM in response to dan7800

I had same issue 2 days ago but 2 things I tried and it worked.


1. login iCloud and remove my iPad from find my iPhone.

2. Downloaded latest iTunes Software and restored iPad.


in order to restore you can

1. Shut it down.

2. Start Latest Itunes on you MAC/PC

3. Place 30 pin connect into iPad and press HOME button unless you see sign of "ITune Connect" on your ipad.

4. Let iTtunes download software update for you

5. Restore your iPad as new or from older backup.

6. I ended up restoring as New iPad


After that iPad worked fine and upgrade with 9.3 Os too.


Hope this helps...

Mar 25, 2016 7:32 AM in response to bonsai_zen

Hi bonsai_zen,


Thanks for using the Apple Support Communities! I understand that you may have been having some issues activating your iPad 2 after a recent update to iOS 9.3. If that is the case, you may find the information and steps outlined in the following article helpful:


If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support


Regards

Hello Support Team, I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (internet connection is still good in this case). ID apple

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