bonsai_zen
Level 1 (0 points)

Q: Hello Support Team,  I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (internet connection is still good in this case). ID apple

Hello Support Team,

 

I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (internet connection is still good in this case). ID apple & password are still loggin/logout by using iTune software.

 

@VietNam Country

Cheers,

Truc

iPad 2, iOS 9.2.1

Posted on Mar 21, 2016 8:09 PM

by bonsai_zen,Solvedanswer
bonsai_zen bonsai_zen
Level 1 (0 points)
A:

I fixed this issue by using iTune software.

Posted on Mar 21, 2016 8:31 PM

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bonsai_zen

Q: Hello Support Team,  I have just update iOS to 9.3 and while the active step then my iPad can not reach to apple server (inte ... more

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  • by Ferd II,

    Ferd II Ferd II Mar 21, 2016 8:30 PM in response to bonsai_zen
    Level 7 (28,586 points)
    Applications
    Mar 21, 2016 8:30 PM in response to bonsai_zen

    Truc,

     

    Try again later. Server demand is high and this is a common problem when a new update has just been released.

    SmallWings.png

  • by bonsai_zen,Solvedanswer

    bonsai_zen bonsai_zen Mar 21, 2016 8:31 PM in response to bonsai_zen
    Level 1 (0 points)
    Mar 21, 2016 8:31 PM in response to bonsai_zen

    I fixed this issue by using iTune software.

  • by bonsai_zen,

    bonsai_zen bonsai_zen Mar 21, 2016 8:33 PM in response to Ferd II
    Level 1 (0 points)
    Mar 21, 2016 8:33 PM in response to Ferd II

    Hi Ferd II,

     

    I fixed this issue by using iTune software.


    Cheers,

    Truc

  • by Ferd II,

    Ferd II Ferd II Mar 21, 2016 8:58 PM in response to bonsai_zen
    Level 7 (28,586 points)
    Applications
    Mar 21, 2016 8:58 PM in response to bonsai_zen

    Thanks for providing the solution.

  • by Larashley,

    Larashley Larashley Mar 21, 2016 9:46 PM in response to bonsai_zen
    Level 1 (11 points)
    Mar 21, 2016 9:46 PM in response to bonsai_zen

    What do you mean exactl, you fixed it with iTunes software? My iPad is the problem but I have a iPhone that is fine what am I suppose to do in iTunes??

  • by Sheney,

    Sheney Sheney Mar 22, 2016 10:46 AM in response to Ferd II
    Level 1 (0 points)
    Mar 22, 2016 10:46 AM in response to Ferd II

    I have the same problem. what shall i do?

  • by Ferd II,

    Ferd II Ferd II Mar 22, 2016 10:57 AM in response to Sheney
    Level 7 (28,586 points)
    Applications
    Mar 22, 2016 10:57 AM in response to Sheney

    Sheny,

     

    Use iTunes on a computer to update your device to iOS 9.3, or if that is not available (just for the OTA install) disable "Find My iPhone." After the upgrade, re-enable "Find My iPhone.

    SmallWings.png

  • by dan7800,

    dan7800 dan7800 Mar 22, 2016 11:14 AM in response to Ferd II
    Level 1 (0 points)
    Mar 22, 2016 11:14 AM in response to Ferd II

    How do I disable "Find my iPhone" if I cannot get back into the iPad?

  • by Ferd II,

    Ferd II Ferd II Mar 22, 2016 11:40 AM in response to dan7800
    Level 7 (28,586 points)
    Applications
    Mar 22, 2016 11:40 AM in response to dan7800

    What exactly are your circumstances?

     

    What steps have you taken?

     

    How did you try to upgrade?

     

    You may get better responses to your problem if you posted your own question.

    SmallWings.png

  • by andre154,Helpful

    andre154 andre154 Mar 22, 2016 2:34 PM in response to bonsai_zen
    Level 1 (5 points)
    Mar 22, 2016 2:34 PM in response to bonsai_zen

    After installing software IOS 9.3, It could not be activated, I tried all the suggestions and none solve the problem. This morning i went to the Apple store in Aventura , FL

    They were unable to activate my IPad nor restore it..

    My IPad is now not working at all and is useless.

    I was told that before updating I agreed to the terms and conditions, I did so

    I had an IPad working perfectly before updating and now It is garbage.

    My advice is dont update and think twice before buying an other Apple product.

    .

  • by dan7800,

    dan7800 dan7800 Mar 22, 2016 2:36 PM in response to andre154
    Level 1 (0 points)
    Mar 22, 2016 2:36 PM in response to andre154

    I've tried using iTunes many many times along with over the air installs. I've even tried iTunes on several computers (Max & Windows.)

  • by Larashley,

    Larashley Larashley Mar 22, 2016 4:21 PM in response to dan7800
    Level 1 (11 points)
    Mar 22, 2016 4:21 PM in response to dan7800

    check out other threads for possible solutions. Some work for some people others don't and like me you have to reset to factory settings and then restore a back up.

  • by it_s_reds,

    it_s_reds it_s_reds Mar 23, 2016 1:09 PM in response to andre154
    Level 1 (0 points)
    Mar 23, 2016 1:09 PM in response to andre154

    I had same issue 2 days ago but 2 things I tried and it worked.

     

    1. login iCloud and remove my iPad from find my iPhone.

    2. Downloaded latest iTunes Software and restored iPad.

     

    in order to restore you can

    1. Shut it down.

    2. Start Latest Itunes on you MAC/PC

    3. Place 30 pin connect into iPad and press HOME button unless you see sign of "ITune Connect" on your ipad.

    4. Let iTtunes  download software update for you

    5. Restore your iPad as new or from older backup.

    6. I ended up restoring as New iPad

     

    After that iPad worked fine and upgrade with 9.3 Os too.

  • by it_s_reds,

    it_s_reds it_s_reds Mar 23, 2016 1:49 PM in response to dan7800
    Level 1 (0 points)
    Mar 23, 2016 1:49 PM in response to dan7800

    I had same issue 2 days ago but 2 things I tried and it worked.

     

    1. login iCloud and remove my iPad from find my iPhone.

    2. Downloaded latest iTunes Software and restored iPad.

     

    in order to restore you can

    1. Shut it down.

    2. Start Latest Itunes on you MAC/PC

    3. Place 30 pin connect into iPad and press HOME button unless you see sign of "ITune Connect" on your ipad.

    4. Let iTtunes  download software update for you

    5. Restore your iPad as new or from older backup.

    6. I ended up restoring as New iPad

     

    After that iPad worked fine and upgrade with 9.3 Os too.

     

    Hope this helps...

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