how do I changed the account I am using in itunes when it keeps asking questions I never chose or set answers to.

Question

Level 1

10 points

how do I changed the account I am using in itunes when it keeps asking questions I never chose or set answers to.

I have had three emails end up as my itunes log in currently my icloud log in is on itunes, i need to change it and it keep asking questions I never chose or setup answers to. it wants me to change my pw which is not what I need to do and will not offer any other options.

now I get this stupid responce We're unable to find the community associated with the article HT203905. Please select a community below and You are not allowed to create or update this content

Desktop PC-OTHER, Windows 7

Posted on Mar 21, 2016 9:27 PM

Reply

Answer 1

King_Penguin

Level 10

334,336 points

Mar 22, 2016 1:56 AM in response to LordOakrock

If you have a verified rescue email address on your account (an additional/alternate email address is different) then you can use that to reset them : If you forgot the answers to your Apple ID security questions

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : Contact Apple for help with Apple ID account security

If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : About your Apple ID email addresses - Apple Support

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Reply