HT205075: Availability of two-factor authentication in iOS 9 and OS X El Capitan
Learn about Availability of two-factor authentication in iOS 9 and OS X El Capitan
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Helpful answers
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Mar 21, 2016 10:27 PM in response to ChetViCuoiby ChetViCuoi,Who can help me? How are chat with helper of apple? I can't do it
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Mar 22, 2016 2:40 AM in response to ChetViCuoiby King_Penguin,We are fellow users on these forums, you're not talking to iTunes Support nor Apple
If you can't remember what you set your rescue email address to you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then view and/or change your rescue email address for potential future use : About your Apple ID email addresses - Apple Support
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID