Kriskool
Level 1 (26 points)
Apple TV

Q: After Upgrading 9.2 iCloud photo library won't work

Hi ! After upgrading my Apple TV totvOS 9.2 my iCloud photo library remains empty though I have thousands of pictures stored on it ! is anyone having the same issue ? Only my shared pictures appear, just as before the upgrade..

thank you

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Posted on Mar 22, 2016 10:05 AM

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Kriskool

Q: After Upgrading 9.2 iCloud photo library won't work

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  • by malum363,Helpful

    malum363 malum363 Apr 17, 2016 10:20 PM in response to Kriskool
    Level 1 (18 points)
    Apple Music
    Apr 17, 2016 10:20 PM in response to Kriskool

    Hi sorry for the delay in responding. Yes, I can see album folders, with content, as expected.

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Apr 17, 2016 10:20 PM in response to malum363
    Level 5 (4,831 points)
    Apple TV
    Apr 17, 2016 10:20 PM in response to malum363

    You can still force quit apps by pushing them up. They're a little sticky though, and need a firm shove.

  • by Kriskool,

    Kriskool Kriskool Apr 17, 2016 10:22 PM in response to malum363
    Level 1 (26 points)
    Apple TV
    Apr 17, 2016 10:22 PM in response to malum363

    Thank you for your reply. This is very strange because I still can't see them. Do you have a lot of album folders ? I have many. I don't speak about photos albums but album folded. do other users see them too ? Thanks to everyone

  • by malum363,

    malum363 malum363 Apr 18, 2016 1:10 PM in response to Kriskool
    Level 1 (18 points)
    Apple Music
    Apr 18, 2016 1:10 PM in response to Kriskool

    All I have are photo albums and shared photo albums and have no trouble seeing their contents.  I'm not actually sure what you mean by album folders.  I don't have a Mac, maybe it's a Mac thing?

  • by Kriskool,

    Kriskool Kriskool Apr 18, 2016 9:39 PM in response to malum363
    Level 1 (26 points)
    Apple TV
    Apr 18, 2016 9:39 PM in response to malum363

    Yes it is a "Mac Thing"... in the Photos app on Mac (or on an iOS device) you can create photo albums. When you get to have too many albums, you can create "folders" in which you can put your photo albums for example sorted by names, themes, dates.... (These Folders look like App folders on the iphone) you just drag and drop your selected albums in the folders. I think you call them "nested albums". I am not sure because I am French.

    A lot of people complain about not seeing their nested albums on their Apple TV just because they are not synced by Apple. Just have a look at this discussion : iCloud Photo library nested albums.

    hope evreyone gets the point now and that Apple will read this discussion.

  • by barryfvd,

    barryfvd barryfvd Apr 19, 2016 9:40 AM in response to malum363
    Level 1 (4 points)
    Apr 19, 2016 9:40 AM in response to malum363

    I had this same problem/error message and took all the suggested corrective actions posted in this string without success.  Finally, I signed out of iCloud photo sharing and photo library again and then I also turned off Photo Stream (which was associated with my iTunes Library email, which is different from my iCloud email) before restarting. After Apple TV came back up, I signed back in to iCloud and I turned on iCloud photo sharing and photo library. However, I found that turning on photo stream was no longer an option.  At this point I was able to open the Photos app and my iCloud photos were available. I can only assume that Apple TV cannot handle the confusion of having a different Apple ID for iTunes and iCloud with the Photo app.  This may explain why some who have posted that they “suddenly found their problem solved” without knowing what they did.  It would be easy to click the photo stream off as well as signing out of iCloud photo library and and photo sharing before a restart.

  • by c925,

    c925 c925 Oct 3, 2016 2:16 AM in response to leewilko
    Level 1 (12 points)
    Apple TV
    Oct 3, 2016 2:16 AM in response to leewilko

    Was very frustrated with photos not working on my apple tv .Your suggestion to sign out and back in to i-cloud solved my problem.Wanted to say thanks so much.

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