Icloud backup won't turn on, can't sign out or delete acct.

iPhone 6

Settings/iCloud/Backup is off. When I tap the backup option iCloud backup is greyed out. I can't delete account or sign out of account, have a message under "share my location" that says You cannot delete your iCloud account because you iPhone is being restored...it's been like this for about a week now. How to fix

iPhone 6, iOS 9.2.1

Posted on Mar 22, 2016 10:47 AM

Reply
3 replies

Mar 22, 2016 12:09 PM in response to JenyBee

Did you do a restore from iCloud before you got this message:


iCloud: Restore your contacts, calendars and reminders, or bookmarks


It sounds like iCloud still thinks it is restoring you device. There might be something corrupt in the restore. I would contact Apple support:


Contact Apple for support and service - Apple Support


or make an "Genius Bar" appointment at your local Apple Store.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Icloud backup won't turn on, can't sign out or delete acct.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.