NalaJHall

Level 1 (0 points)

Q: Can't unlock my phone

I have updated my IPhone 5S but I forget my old AppleID and password so i can't access my phone to use it what do I do?

Posted on Mar 22, 2016 11:09 AM

I have this question too

Q: Can't unlock my phone

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by kb1951,

kb1951 Mar 22, 2016 11:23 AM in response to NalaJHall
Level 5 (6,119 points)

Mar 22, 2016 11:23 AM in response to NalaJHall

Start here: https://iforgot.apple.com/password/verify/appleid#!&section=password
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by joe_7399,

joe_7399 Mar 24, 2016 12:17 PM in response to NalaJHall
Community Specialists

Mar 24, 2016 12:17 PM in response to NalaJHall

Greetings NalaJHall,

Thanks for using the Apple Support Communities!

I understand that after updating your iOS device to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.

We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.

If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support

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