I'm about to sell my phone so I need to do a factory reset to my iPhone which ive had from brand new and have been the only owner of this phone.
When I click reset all setting its asking for a passcode but I don't know what it is?
iPhone 5c, iOS 9.3
It's new ?? If so, only you could set the passcode.
If you purchased this iPhone used, then the passcode was likely set by the previous owner.
It was an upgraded phone, and ive never set a passcode only passcodes ive set is for my lock screen ?
I've put that in but its saying failed.
What does "upgraded phone" mean exactly? It sounds as if you received an iPhone that was not brand new, and Carolyn Samit's comments above apply.
Rivver15 wrote:
It was an upgraded phone, and ive never set a passcode only passcodes ive set is for my lock screen ?
I've put that in but its saying failed.
Just to be clear, you never turned on Find my iPhone?
Its most likely a restrictions passcode.
Use Restrictions on your iPhone, iPad, and iPod touch - Apple Support
If youve forgotten the passcode you cant use your backup because it will bring the restrictions code with it
Passcode for factory reset?
