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All replies
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Helpful answers
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Mar 22, 2016 12:23 PM in response to Rivver15by Carolyn Samit,It's new ?? If so, only you could set the passcode.
If you purchased this iPhone used, then the passcode was likely set by the previous owner.
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Mar 22, 2016 12:26 PM in response to Carolyn Samitby Rivver15,It was an upgraded phone, and ive never set a passcode only passcodes ive set is for my lock screen ?
I've put that in but its saying failed. -
Mar 22, 2016 2:28 PM in response to Rivver15by sberman,What does "upgraded phone" mean exactly? It sounds as if you received an iPhone that was not brand new, and Carolyn Samit's comments above apply.
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Mar 22, 2016 4:56 PM in response to Rivver15by Lawrence Finch,Rivver15 wrote:
It was an upgraded phone, and ive never set a passcode only passcodes ive set is for my lock screen ?
I've put that in but its saying failed.Just to be clear, you never turned on Find my iPhone?
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Mar 22, 2016 10:10 PM in response to Rivver15by bryan.vance,Its most likely a restrictions passcode.
Use Restrictions on your iPhone, iPad, and iPod touch - Apple Support
If youve forgotten the passcode you cant use your backup because it will bring the restrictions code with it