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iphone 6s plus updated to IOS9.3, music app won't work, unable to sync to itunes

I am unable to open the music app, it hangs and jump out when i try to select a song.

My playlist is not able to open. Selecting any option will hang it and it exits.


I am unable to sync to itunes. It says sync session fails to starts.

iPhone 6s Plus, iOS 9.3

Posted on Mar 22, 2016 12:10 PM

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Posted on Mar 22, 2016 12:11 PM

Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything.

4 replies

iphone 6s plus updated to IOS9.3, music app won't work, unable to sync to itunes

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