Q: Touch ID Not Working after iOS 9.3 Update

No, phone has never been repaired, I've never had an issue with Touch ID before this. Just frustrating!!

I managed to get the touch id to work again on my iPhone 5s, at first I tried to do a force reset, then the touch id stopped worked for good, the iOS disabled and don't allowed me to enable again giving me an error so I tried to do a normal reboot and everything started working again. I never saw the issue since that.

you're lucky congrats.

ps: doesn't work for me.

Meu iphone com 6 ESTÁ problema, liguei para a apple mas nada foi resolvido

well... i got the same problem after updating to 9.3.1

COME ON APLLE!!!

where are you ????  in the steve jobs days if there was any problem you fixing it in 2 days MAX...

As I posted earlier in this thread, with my iPhone 6 I tried most everything but it never worked even after 9.3.1.  I did the full factory reset as recommended by support (of course I knew this). the person i spoke with was great and did a lot of looking internally at the time (a couple weeks ago). I showed him this thread as well. In the end he said they probably did have enough bug reports at that point. That hopefully may have changed after all of the new reports we are seeing in our thread. I'm calling back with my case number. It's obvious it is not a hardware repair issue.

I talked to support again, this time with a senior advisor. I sent screen shots too. He looked up things for a while and said they basically have to do a diagnostic on the hardware at this point. Not what I wanted to hear but I guess that makes sense. I hope in the meantime they pay attention to the feedback. I'm going to also report a bug.

dev representative asked me to gather some diagnostics and attach to the issue created in bug tracking system.

did it 2 days ago but do not have any response yet.

Apple support remotely ran diagnostics on my phone whilst I waited, they discovered that my phone had developed a hardware fault on the Touch ID module. It was working fine before I updated to 9.3.1. When I first updated to 9.3.1 my phone became extremely hot to the point where it was uncomfortable to hold. After many restarts it cooled back down again but after that the touch ID never worked again, coupled with extreme battery drain from 100 - 0% in under 7 hours, even when it was locked for 6 of those hours. Fortunately Apple agreed to repair/replace my handset under warranty, received the replacement handset back today, updated it to 9.3.1 only this time, no battery drain, no overheating, and thankfully everything appears to be working.    Great service as always from the guys at Apple support and I now have a new working iPhone 6. Thanks guys

Interesting. I'll have to call again. I'm out of warranty so we'll see.

OK, running iPhone 6 upgraded to iOS 9.3.1 (4/6/2016) when I encountered my first issue with Touch ID not working.  Apple obviously updated their PIN code from 4 digits to 6 digits and forced the entry with iOS 9.3.1.  Once I let the upgrade take place, then went to Settings > Follow Ups and reset to the new 6 digit code, waited overnight (4/7/2016 to 4/8/2016), rescanned my Touch ID fingerprints, all is OK now.

I'm going to try this. I hope it works. Thank you

Hi,

I do this 2 days ago : remove pin code, restart iPhone, setting pin code and touch id. All is now ok. Thank you

and finally...

the response from dev team:

Apple Developer Relations11-Apr-2016 11:10 PM

 

Thanks a lot for the log.  
There are no plans to address this as a bug.
Unfortunately, this is a HW issue - either the Home button or the TouchID sensor or the connecting flex is broken.
Please visit an Apple store or authorized service center for repairs.
We are now closing this report.
If you have questions about the resolution, or if this is still a critical issue for you, then please update your bug report with that information.
Please be sure to regularly check new Apple releases for any updates that might affect this issue.

 

a-ha, hardware issue suddenly appeared together with dozens of other similar reports and right after iOS update...

low, Apple...really low...

one step closer to returning to Android...

My Touch ID failed after the 9.3.1 update. I could not turn it on and the slider to Add a Fingerprint was grayed out. I have not had my button repaired and I used the TouchID to turn on the phone to do the update originally. I noticed that the update had a rough start after completion. My phone crashed a couple of times and then seemed to be working, but it was not a smooth restart. Then later I noticed my Touch ID did not work at all. I tried a number of things mentioned in this thread but they didn't work. I did a sync (but not backup) on my computer through iTunes since everything else seemed to be ok, then I did a Restore iPhone, which re-installed all the system and personal files. This fixed my problem and when my phone restarted it led me through the Touch ID setup process. All my previously stored fingerprints were gone but I was able to set them all up again. Good to go.