woodstok1979

Q: Touch ID Not Working after iOS 9.3 Update

My TouchID is not working, post the iOS 9.3 update yesterday. Doesn't work to unlock the phone, nor apps that use it. I disabled/enabled it. Re-setup my fingerprints, and no luck.  Rebooting phone doesn't help either.

 

Did not backup phone prior to update.  And have not tried doing a backup and restoring yet.  Was hoping for a quicker/better solution (and also wanted to report this issue).

 

Any ideas?

iPhone 6s Plus, iOS 9.3

Posted on Mar 22, 2016 2:12 PM

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Q: Touch ID Not Working after iOS 9.3 Update

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  • by sam dore,

    sam dore sam dore Jul 13, 2016 1:56 AM in response to Zackai
    Level 1 (4 points)
    Jul 13, 2016 1:56 AM in response to Zackai

    Same issue. Did you find a fix ?

  • by CalebTurner,

    CalebTurner CalebTurner Jul 13, 2016 4:36 PM in response to woodstok1979
    Level 1 (8 points)
    Jul 13, 2016 4:36 PM in response to woodstok1979

    Hey!

    I have been looking for a solution forever!  The solution is that you have to use an apple power block while charging! Totally fixes the problem!!!

  • by NewBeeBar,

    NewBeeBar NewBeeBar Jul 23, 2016 6:21 AM in response to steveyjay
    Level 1 (4 points)
    iPhone
    Jul 23, 2016 6:21 AM in response to steveyjay

    I have the same problem. Were you able to resolve the issue?

    Without this being resolved, I am looking at a very expensive shiny brick right now

  • by qasmaoui,

    qasmaoui qasmaoui Jul 27, 2016 1:25 AM in response to woodstok1979
    Level 1 (4 points)
    Jul 27, 2016 1:25 AM in response to woodstok1979

    Hello , facing the same issue wth huge battery drain issue , i solved it as follow :

     

    1 - update your itunes ,

    2-  bauckup your data

    3-  restore your iphone from itunes

    4 - set it as a new iphone ( do not restore from your data )  while setting it you will be able to configure your touch id ,

    5 - when your iphone work as a fresh one with no date on it check if touch id is working

    6- restor your bauckup

    enjoy your iphone

     

    all operation of update and restore should be executed from itunes ,

     

    from my experience i gess it's related to old itunes backup , with phone without toch id !

  • by Kenadian,

    Kenadian Kenadian Jul 27, 2016 3:01 PM in response to boilerfan97
    Level 1 (4 points)
    iPhone
    Jul 27, 2016 3:01 PM in response to boilerfan97

    I have the same exact issue from 9.3.3 update...  Any luck fixing??

  • by jmorcom806,

    jmorcom806 jmorcom806 Jul 29, 2016 8:44 AM in response to woodstok1979
    Level 1 (4 points)
    Jul 29, 2016 8:44 AM in response to woodstok1979

    I purchased an iphone 6s with 9.3.1 installed.  Touch ID worked without issue.  I had an issue where Software Update was showing an update was available, but when I went into it, it said I was at the latest version.  Not leaving well enough alone, I went through the motions to clear that up and ended up installing 9.3.3.  I did the update through the phone, not iTunes.  As soon as it rebooted, Touch ID failed immediately.  I reset the phone through Settings->General->Reset->Erase all content and settings and restored my backup.  Touch ID failed immediately again.  What ended up working for me was to connect the phone to a PC and use the iTunes Restore iPhone option.  It took about an hour to download the isw file, but once restored, my Touch ID now works again.  I can't say this is the end all fix, but may be worth a try.  If this doesn't work, then there might be an issue with the sensor itself.  Visit your local Apple Store. 

    Good luck.

  • by Kenadian,

    Kenadian Kenadian Jul 29, 2016 8:47 AM in response to jmorcom806
    Level 1 (4 points)
    iPhone
    Jul 29, 2016 8:47 AM in response to jmorcom806

    jmorcom806 -  I will certainly try your method!!  Thanks for the info!!

  • by MickeySouse,

    MickeySouse MickeySouse Jul 30, 2016 9:28 PM in response to woodstok1979
    Level 1 (4 points)
    iPhone
    Jul 30, 2016 9:28 PM in response to woodstok1979

    Same issue here...my TouchID is not working after updating my iPhone 6s to iOS 9.3.3. It doesn't work to unlock the phone nor does it function in any of the apps that use TouchID.  I have performed the following without success:

     

    • Disabled/enabled TouchID
    • Deleted Fingerprints to attempt to re-enter
    • Restarted / Rebooted iPhone
    • Reset iPhone

     

    None of these re-enabled TouchID.  Now I cannot re-enter fingerprints...I constantly get the message the TouchID setup failed.  Any thoughts / suggestions would be welcome.

  • by everythig,

    everythig everythig Aug 1, 2016 1:50 AM in response to Tai AGB
    Level 1 (4 points)
    Aug 1, 2016 1:50 AM in response to Tai AGB

    I have the same problem after 9.3.3 update. I never have this problem, this is first time. I tried all reset renew processes however I did not succeed Do you have ant suggestion?

  • by howardmh,

    howardmh howardmh Aug 1, 2016 3:37 AM in response to woodstok1979
    Level 1 (4 points)
    Aug 1, 2016 3:37 AM in response to woodstok1979

    Why are there (seemingly) no helpful replies / solutions on here from Apple??????

    I have precisely the same problem and no amount of re-setting / tinkering is having any effect. Going into 'Settings' then 'Touch ID & Passcode" is wholly pointless and completely irritating as I constantly get the "failed please try again" message. This has only happened since updating to iOS9.3

  • by Mr big brown bear,

    Mr big brown bear Mr big brown bear Aug 1, 2016 9:24 AM in response to Tai AGB
    Level 1 (4 points)
    Aug 1, 2016 9:24 AM in response to Tai AGB

    Excellent. Worked perfectly. Make sure you do the hard reset from the Touch ID screen

  • by rxwen,

    rxwen rxwen Aug 1, 2016 5:57 PM in response to woodstok1979
    Level 1 (4 points)
    iPhone
    Aug 1, 2016 5:57 PM in response to woodstok1979

    Exactly the same problem here.

    The touch id is disabled automatically after upgrade, and can't be enabled again.

  • by everythig,

    everythig everythig Aug 2, 2016 12:00 AM in response to rxwen
    Level 1 (4 points)
    Aug 2, 2016 12:00 AM in response to rxwen

    You have to restore from iTunes. I did it works

  • by Kenadian,

    Kenadian Kenadian Aug 3, 2016 7:44 PM in response to qasmaoui
    Level 1 (4 points)
    iPhone
    Aug 3, 2016 7:44 PM in response to qasmaoui

    Thank you qusmaoui!!  It fixed my phone!!

    Awesome!

  • by G. Dilip,

    G. Dilip G. Dilip Aug 3, 2016 10:40 PM in response to steveyjay
    Level 1 (12 points)
    iPhone
    Aug 3, 2016 10:40 PM in response to steveyjay

    did u got any solution for this problem. I too have this issue now

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