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All replies
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Helpful answers
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Jul 13, 2016 4:36 PM in response to woodstok1979by CalebTurner,Hey!
I have been looking for a solution forever! The solution is that you have to use an apple power block while charging! Totally fixes the problem!!!
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Jul 23, 2016 6:21 AM in response to steveyjayby NewBeeBar,I have the same problem. Were you able to resolve the issue?
Without this being resolved, I am looking at a very expensive shiny brick right now
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Jul 27, 2016 1:25 AM in response to woodstok1979by qasmaoui,Hello , facing the same issue wth huge battery drain issue , i solved it as follow :
1 - update your itunes ,
2- bauckup your data
3- restore your iphone from itunes
4 - set it as a new iphone ( do not restore from your data ) while setting it you will be able to configure your touch id ,
5 - when your iphone work as a fresh one with no date on it check if touch id is working
6- restor your bauckup
enjoy your iphone
all operation of update and restore should be executed from itunes ,
from my experience i gess it's related to old itunes backup , with phone without toch id !
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Jul 27, 2016 3:01 PM in response to boilerfan97by Kenadian,I have the same exact issue from 9.3.3 update... Any luck fixing??
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Jul 29, 2016 8:44 AM in response to woodstok1979by jmorcom806,I purchased an iphone 6s with 9.3.1 installed. Touch ID worked without issue. I had an issue where Software Update was showing an update was available, but when I went into it, it said I was at the latest version. Not leaving well enough alone, I went through the motions to clear that up and ended up installing 9.3.3. I did the update through the phone, not iTunes. As soon as it rebooted, Touch ID failed immediately. I reset the phone through Settings->General->Reset->Erase all content and settings and restored my backup. Touch ID failed immediately again. What ended up working for me was to connect the phone to a PC and use the iTunes Restore iPhone option. It took about an hour to download the isw file, but once restored, my Touch ID now works again. I can't say this is the end all fix, but may be worth a try. If this doesn't work, then there might be an issue with the sensor itself. Visit your local Apple Store.
Good luck.
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Jul 29, 2016 8:47 AM in response to jmorcom806by Kenadian,jmorcom806 - I will certainly try your method!! Thanks for the info!!
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Jul 30, 2016 9:28 PM in response to woodstok1979by MickeySouse,Same issue here...my TouchID is not working after updating my iPhone 6s to iOS 9.3.3. It doesn't work to unlock the phone nor does it function in any of the apps that use TouchID. I have performed the following without success:
- Disabled/enabled TouchID
- Deleted Fingerprints to attempt to re-enter
- Restarted / Rebooted iPhone
- Reset iPhone
None of these re-enabled TouchID. Now I cannot re-enter fingerprints...I constantly get the message the TouchID setup failed. Any thoughts / suggestions would be welcome.
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Aug 1, 2016 1:50 AM in response to Tai AGBby everythig,I have the same problem after 9.3.3 update. I never have this problem, this is first time. I tried all reset renew processes however I did not succeed Do you have ant suggestion?
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Aug 1, 2016 3:37 AM in response to woodstok1979by howardmh,Why are there (seemingly) no helpful replies / solutions on here from Apple??????
I have precisely the same problem and no amount of re-setting / tinkering is having any effect. Going into 'Settings' then 'Touch ID & Passcode" is wholly pointless and completely irritating as I constantly get the "failed please try again" message. This has only happened since updating to iOS9.3
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Aug 1, 2016 9:24 AM in response to Tai AGBby Mr big brown bear,Excellent. Worked perfectly. Make sure you do the hard reset from the Touch ID screen
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Aug 1, 2016 5:57 PM in response to woodstok1979by rxwen,Exactly the same problem here.
The touch id is disabled automatically after upgrade, and can't be enabled again.
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Aug 2, 2016 12:00 AM in response to rxwenby everythig,You have to restore from iTunes. I did it works
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Aug 3, 2016 7:44 PM in response to qasmaouiby Kenadian,Thank you qusmaoui!! It fixed my phone!!
Awesome!
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Aug 3, 2016 10:40 PM in response to steveyjayby G. Dilip,did u got any solution for this problem. I too have this issue now