HT201354: If you forgot your Apple ID

Learn about If you forgot your Apple ID
ilijafromskopje

Q: how to find which account is used on my ipad

I have made an update on my IPAD AIR for the new software. After the instalation I came to the step of entering my icloud account. What I tried is the same account I use on my Iphone, but this does not work. I have probably made another account that I can not remember now. I tried milions of options of recovering it but the result is zero. Is there any possibility to contact apple support by email and confirm my identity and the serial of my device just to prove that it is not stolen device.

iPad Air, iOS 9.3

Posted on Mar 22, 2016 3:17 PM

Close

Q: how to find which account is used on my ipad

  • All replies
  • Helpful answers

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Mar 23, 2016 2:48 AM in response to ilijafromskopje
    Level 10 (133,636 points)
    iTunes
    Mar 23, 2016 2:48 AM in response to ilijafromskopje

    If you can't find your id, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it