Supervised Mode fails with error in Apple Configurator

Question

Level 1

6 points

Supervised Mode fails with error in Apple Configurator

Hello,

We are trying to use Apple Configurator 2 to setup an iPhone 5s in "supervised mode". When selecting "prepare" and following the steps, the process fails with this error message:

[NSMachErrorDomain – 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]

This happens just after Step 3/5, installing iOS. The phone is wiped out but is NEVER put in supervised mode, Apple Configurator lists the device under the "unsupervised" section. Any ideas?????

iPhone 5s, iOS 9.2.1

Posted on Mar 22, 2016 2:34 PM

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Answer 1

poul34

Level 1

11 points

Apr 14, 2016 12:12 AM in response to Kudoso

I have this problem too.

I'm working on deployment plan for our iPads, and in testing this I get that error message too.

Not every time, but I keep making changes to the setup, and then some times it fails with that message.

Then I erase all data from the iPad and try again. Something this works and other times I get the error again.

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Answer 2

GDGR

Level 1

4 points

May 3, 2016 5:16 PM in response to Kudoso

I'm also having this problem. Have tried "everything", can't seem to get past this step. Would love to hear a solution.

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Answer 3

cnmsales

Level 1

8 points

Sep 15, 2016 7:28 AM in response to Kudoso

Has anyone figured this out yet? I am having this issue with a few devices I am trying to set up.

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